A technical perspective of knowledge management in collaborative software maintenance environment

Knowledge management (KM) is critical in Software Maintenance (SM) organizations to provide an environment for creating and sharing knowledge.SM environment is complex, knowledge-driven and highly collaborative.Issue such as inadequate knowledge is still regarded as a major challenge in SM.To find out more on the above limitation in term of technical perspective, we study the activities of a maintenance organization and conducted a survey and discussion.Based on the results, we conclude that domain and technical knowledge are important to maintainers, but are often not available. Also,usefulness of tools to acquire and share knowledge are limited, mainly due to lack of integration between tools

Knowledge is an Essential Element at Present World

At present knowledge is an essential element of production, next to labor, land and capital. Knowledge is considered as a collection of experience, appropriate information and skilled insight which offers a structure for estimating and integrating new experiences and information. Due to the recent development of science and technology, knowledge becomes an essential part in every organization. In organizations, knowledge is considered as a storehouse of intelligent for the development of the organizations. Achievement of new knowledge is one of the greatest challenges in the building of intelligent systems in every organization. Employees in institutions must be sincere for the creation and sharing of knowledge to increase their effectiveness in the workplace. A knowledge map is the pictorial illustration of the achieved information from a huge collection of data. It helps an organization to realize how the loss of staff influences intellectual capital, to assist with the selection of terms, and to match technology to knowledge needs and processes. This paper highlights knowledge map which contributes a fundamental role for better knowledge management and learning. Knowledge sharing and transfer are good techniques to exchange knowledge among the organizations which help organizations to explain their level of knowledge internally and externally. An attempt has been made here to analyze in brief the significance of transfer of knowledge