2 research outputs found
The citizen twin : designing the future of public service using artificial intelligence
Citizens are overwhelmed
with the tsunami of data which
engulfs them daily (Bawden
and Robinson, 2009; Dingli and
Seychell, 2015; Hemp, 2009). The promises of the information society fizzled out (Halal, 2008), and
many organisations struggle to go through with their digital transformation
(Barmuta et al., 2020; Gregersen, 2018; Khitskov et al., 2017). The
information overload problem people face daily is sowing further confusion
while making cooperation between individuals more difficult. In fact, in
many cases, rather than lead to constructive dialogue, it is merely polarising
opposing views and fuelling further friction (O’Callaghan, 2020; Seargeant
and Tagg, 2019; Williams et al., 2015). People today rely on algorithms to
view the world, but many find it challenging to build a coherent picture of
reality and digest all this information.peer-reviewe