325 research outputs found
Survey on Evaluation Methods for Dialogue Systems
In this paper we survey the methods and concepts developed for the evaluation
of dialogue systems. Evaluation is a crucial part during the development
process. Often, dialogue systems are evaluated by means of human evaluations
and questionnaires. However, this tends to be very cost and time intensive.
Thus, much work has been put into finding methods, which allow to reduce the
involvement of human labour. In this survey, we present the main concepts and
methods. For this, we differentiate between the various classes of dialogue
systems (task-oriented dialogue systems, conversational dialogue systems, and
question-answering dialogue systems). We cover each class by introducing the
main technologies developed for the dialogue systems and then by presenting the
evaluation methods regarding this class
Semantically Conditioned LSTM-based Natural Language Generation for Spoken Dialogue Systems
Natural language generation (NLG) is a critical component of spoken dialogue
and it has a significant impact both on usability and perceived quality. Most
NLG systems in common use employ rules and heuristics and tend to generate
rigid and stylised responses without the natural variation of human language.
They are also not easily scaled to systems covering multiple domains and
languages. This paper presents a statistical language generator based on a
semantically controlled Long Short-term Memory (LSTM) structure. The LSTM
generator can learn from unaligned data by jointly optimising sentence planning
and surface realisation using a simple cross entropy training criterion, and
language variation can be easily achieved by sampling from output candidates.
With fewer heuristics, an objective evaluation in two differing test domains
showed the proposed method improved performance compared to previous methods.
Human judges scored the LSTM system higher on informativeness and naturalness
and overall preferred it to the other systems.Comment: To be appear in EMNLP 201
Stochastic Language Generation in Dialogue using Recurrent Neural Networks with Convolutional Sentence Reranking
The natural language generation (NLG) component of a spoken dialogue system
(SDS) usually needs a substantial amount of handcrafting or a well-labeled
dataset to be trained on. These limitations add significantly to development
costs and make cross-domain, multi-lingual dialogue systems intractable.
Moreover, human languages are context-aware. The most natural response should
be directly learned from data rather than depending on predefined syntaxes or
rules. This paper presents a statistical language generator based on a joint
recurrent and convolutional neural network structure which can be trained on
dialogue act-utterance pairs without any semantic alignments or predefined
grammar trees. Objective metrics suggest that this new model outperforms
previous methods under the same experimental conditions. Results of an
evaluation by human judges indicate that it produces not only high quality but
linguistically varied utterances which are preferred compared to n-gram and
rule-based systems.Comment: To be appear in SigDial 201
Survey on evaluation methods for dialogue
In this paper we survey the methods and concepts developed for the evaluation of dialogue systems. Evaluation is a crucial part during the development process. Often, dialogue systems are evaluated by means of human evaluations and questionnaires. However, this tends to be very cost and time intensive. Thus, much work has been put into finding methods, which allow to reduce the involvement of human labour. In this survey, we present the main concepts and methods. For this, we differentiate between the various classes of dialogue systems (task-oriented dialogue systems, conversational dialogue systems, and question-answering dialogue systems). We cover each class by introducing the main technologies developed for the dialogue systems and then by presenting the evaluation methods regarding this class
Individual and Domain Adaptation in Sentence Planning for Dialogue
One of the biggest challenges in the development and deployment of spoken
dialogue systems is the design of the spoken language generation module. This
challenge arises from the need for the generator to adapt to many features of
the dialogue domain, user population, and dialogue context. A promising
approach is trainable generation, which uses general-purpose linguistic
knowledge that is automatically adapted to the features of interest, such as
the application domain, individual user, or user group. In this paper we
present and evaluate a trainable sentence planner for providing restaurant
information in the MATCH dialogue system. We show that trainable sentence
planning can produce complex information presentations whose quality is
comparable to the output of a template-based generator tuned to this domain. We
also show that our method easily supports adapting the sentence planner to
individuals, and that the individualized sentence planners generally perform
better than models trained and tested on a population of individuals. Previous
work has documented and utilized individual preferences for content selection,
but to our knowledge, these results provide the first demonstration of
individual preferences for sentence planning operations, affecting the content
order, discourse structure and sentence structure of system responses. Finally,
we evaluate the contribution of different feature sets, and show that, in our
application, n-gram features often do as well as features based on higher-level
linguistic representations
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