Towards an Artifact Model for Requirements to IT-enabled Product Service Systems

The development of IT-enabled product service systems (PSS) – a combination of physical technological elements (products) and service elements – poses various challenges because of their complexity and the involvement of multiple domains. Classical requirements engineering (RE) addresses these problems only insufficiently. This paper proposes an artifact model for the requirements to PSS, which helps in overcoming these problems. The results generated by RE or the development activities are called artifacts. The artifact model defines different types of artifacts and their interrelations. This provides a structure which facilitates the handling of a large number of requirements. The applicability of the presented artifact model is demonstrated in an example where the artifact model is applied to a real-life product. We show that the requirements can be modeled using the artifact model, and that common problems of RE can be avoided in this way

Mobile Service Support based on Smart Glasses

Emerging technologies, such as smart glasses, offer new possibilities to support service processes. Specifically, in situations where a person providing a service, such as a technician, needs both hands to complete a complex set of tasks, hands-free speech-controlled information systems can offer support with additional information. We investigated this research field in a three-year consortium with partners from the agricultural technology sector. During the course of our research, we 1) analyzed the domain in a multi-method approach to develop (meta-)requirements, 2) proposed design principles, 3) instantiated them in a prototype, and 4) evaluated the prototype. We followed a design science research approach in which we combined the build phase with four evaluation cycles that comprised focus groups, a prototype demonstration, and, based on that demonstration, a survey with 105 domain experts. We address real-world problems in providing information at the point of service and contribute to the methodological knowledge base of IS design and service systems engineering by developing and implementing design requirements and principles for smart glasses-based service support systems

Multikonferenz Wirtschaftsinformatik (MKWI) 2016: Technische Universität Ilmenau, 09. - 11. März 2016; Band III

Übersicht der Teilkonferenzen Band III • Service Systems Engineering • Sicherheit, Compliance und Verfügbarkeit von Geschäftsprozessen • Smart Services: Kundeninduzierte Kombination komplexer Dienstleistungen • Strategisches IT-Management • Student Track • Telekommunikations- und Internetwirtschaft • Unternehmenssoftware – quo vadis? • Von der Digitalen Fabrik zu Industrie 4.0 – Methoden und Werkzeuge für die Planung und Steuerung von intelligenten Produktions- und Logistiksystemen • Wissensmanagemen