Industry 4.0 : challenges and success factors for adopting digital technologies in airports

With the advent of Industry 4.0 technologies in the last decade, airports have undergone digitalisation to capitalise on the purported benefits of these technologies such as improved operational efficiency and passenger experience. The ongoing COVID-19 pandemic with emergence of its variants (e.g. Delta, Omicron) has exacerbated the need for airports to adopt new technologies such as contactless and robotic technologies to facilitate travel during this pandemic. However, there is limited knowledge of recent challenges and success factors for adoption of digital technologies in airports. Therefore, through an industry survey of airport operators and managers around the world (n=102, 0.75

A new perspective on personas and customer journey maps:Proposing systemic UX

© 2021 This article explores user experience research within a consequentialist philosophical framework, where an optimal design depends on users’ resultant levels of satisfaction and pleasure. Personas and customer journey maps can be pragmatic in indicating the requirements of a system by aggregating the overall pleasure of the majority of users. However, a revised approach, focused on minimising displeasures at the expense of reducing the pleasures of others, may level out individuals’ satisfactory experiences with a view toward more holistic, systemic satisfaction for all users. We explore our philosophical thinking and illustrate these premises with a project set out to develop technological innovation for the rail industry. We conclude with recommendations of how designers could think about user experience to incorporate systemic views of pleasure when proposing innovations

Adoption of Industry 4.0 technologies in airports -- A systematic literature review

Airports have been constantly evolving and adopting digital technologies to improve operational efficiency, enhance passenger experience, generate ancillary revenues and boost capacity from existing infrastructure. The COVID-19 pandemic has also challenged airports and aviation stakeholders alike to adapt and manage new operational challenges such as facilitating a contactless travel experience and ensuring business continuity. Digitalisation using Industry 4.0 technologies offers opportunities for airports to address short-term challenges associated with the COVID-19 pandemic while also preparing for future long-term challenges that ensue the crisis. Through a systematic literature review of 102 relevant articles, we discuss the current state of adoption of Industry 4.0 technologies in airports, the associated challenges as well as future research directions. The results of this review suggest that the implementation of Industry 4.0 technologies is slowly gaining traction within the airport environment, and shall continue to remain relevant in the digital transformation journeys in developing future airports