Towards Understanding Spontaneous Speech: Word Accuracy vs. Concept Accuracy

In this paper we describe an approach to automatic evaluation of both the speech recognition and understanding capabilities of a spoken dialogue system for train time table information. We use word accuracy for recognition and concept accuracy for understanding performance judgement. Both measures are calculated by comparing these modules' output with a correct reference answer. We report evaluation results for a spontaneous speech corpus with about 10000 utterances. We observed a nearly linear relationship between word accuracy and concept accuracy.Comment: 4 pages PS, Latex2e source importing 2 eps figures, uses icslp.cls, caption.sty, psfig.sty; to appear in the Proceedings of the Fourth International Conference on Spoken Language Processing (ICSLP 96

A Personalized System for Conversational Recommendations

Searching for and making decisions about information is becoming increasingly difficult as the amount of information and number of choices increases. Recommendation systems help users find items of interest of a particular type, such as movies or restaurants, but are still somewhat awkward to use. Our solution is to take advantage of the complementary strengths of personalized recommendation systems and dialogue systems, creating personalized aides. We present a system -- the Adaptive Place Advisor -- that treats item selection as an interactive, conversational process, with the program inquiring about item attributes and the user responding. Individual, long-term user preferences are unobtrusively obtained in the course of normal recommendation dialogues and used to direct future conversations with the same user. We present a novel user model that influences both item search and the questions asked during a conversation. We demonstrate the effectiveness of our system in significantly reducing the time and number of interactions required to find a satisfactory item, as compared to a control group of users interacting with a non-adaptive version of the system

Parsing of Spoken Language under Time Constraints

Spoken language applications in natural dialogue settings place serious requirements on the choice of processing architecture. Especially under adverse phonetic and acoustic conditions parsing procedures have to be developed which do not only analyse the incoming speech in a time-synchroneous and incremental manner, but which are able to schedule their resources according to the varying conditions of the recognition process. Depending on the actual degree of local ambiguity the parser has to select among the available constraints in order to narrow down the search space with as little effort as possible. A parsing approach based on constraint satisfaction techniques is discussed. It provides important characteristics of the desired real-time behaviour and attempts to mimic some of the attention focussing capabilities of the human speech comprehension mechanism.Comment: 19 pages, LaTe