Emotionally sustainable change: two frameworks to assist with transition

Earlier research (Leybourne, 2007; Robinson and Griffiths, 2005; Stensaker et al., 2002) has identified that assisting employees to cope with change can be beneficial in ensuring that change initiatives are more effective. This paper considers two frameworks from outside the 'traditional' change literature that can assist in coping with change and that have been recognised for many years, but which are arguably under-utilised in assisting employees through the behavioural, and particularly the emotional journey through organisational change. Bridges' (1991) transition framework and the Kubler-Ross (1969) Grief Cycle are examined in turn, and each is critically appraised to identify the benefits, or otherwise, of what they offer to assist employees to cope with change, and managers to manage that coping element of change management. The outcomes suggest that both frameworks are beneficial to change practitioners, and can assist in supporting employees through the transition from one organisational state to another

Change Management as a Critical Success Factor in e-Government Implementation

Change management in e-government implementation is a very complex issue. E-government services are frequently distributed over different IT systems and organizations. There are also events from outside the public administration that cause changes such as government policies and legislation, public-private partnership, etc., and finally a huge resistance to change exists in public administration proverbial. Another problem is that the e-government is predominantly seen only as a technology mission and not as an organizational transformation issue. Those are probably the main reasons that the existing literature about change management in e-government is still missing at large. There are articles dealing with some aspects of changes affected by the new technology implementation, however, there is no comprehensive framework that would identify changes that have to be managed in e-government implementation. Therefore, the main aim of the paper is to identify a comprehensive set of changes that have to be considered in e-government implementation and the role of leadership in such processes. Finally, the paper proposes a conceptual model of change management in e-government implementation.change management; e-government; new leadership style; change management model of e-government implementation

Simulation modelling and strategic change : creating the sustainable enterprise

Peer reviewedPublisher PD

Governance for sustainability: learning from VSM practice

Purpose – While there is some agreement on the usefulness of systems and complexity approaches to tackle the sustainability challenges facing the organisations and governments in the twenty-first century, less is clear regarding the way such approaches can inspire new ways of governance for sustainability. The purpose of this paper is to progress ongoing research using the Viable System Model (VSM) as a meta-language to facilitate long-term sustainability in business, communities and societies, using the “Methodology to support self-transformation”, by focusing on ways of learning about governance for sustainability. Design/methodology/approach – It summarises core self-governance challenges for long-term sustainability, and the organisational capabilities required to face them, at the “Framework for Assessing Sustainable Governance”. This tool is then used to analyse capabilities for governance for sustainability at three real situations where the mentioned Methodology inspired bottom up processes of self-organisation. It analyses the transformations decided from each organisation, in terms of capabilities for sustainable governance, using the suggested Framework. Findings – Core technical lessons learned from using the framework are discussed, include the usefulness of using a unified language and tool when studying governance for sustainability in differing types and scales of case study organisations. Research limitations/implications – As with other exploratory research, it reckons the convenience for further development and testing of the proposed tools to improve their reliability and robustness. Practical implications – A final conclusion suggests that the suggested tools offer a useful heuristic path to learn about governance for sustainability, from a VSM perspective; the learning from each organisational self-transformation regarding governance for sustainability is insightful for policy and strategy design and evaluation; in particular the possibility of comparing situations from different scales and types of organisations. Originality/value – There is very little coherence in the governance literature and the field of governance for sustainability is an emerging field. This piece of exploratory research is valuable as it presents an effective tool to learn about governance for sustainability, based in the “Methodology for Self-Transformation”; and offers reflexions on applications of the methodology and the tool, that contribute to clarify the meaning of governance for sustainability in practice, in organisations from different scales and types

Creating a culture for radical innovation in a small mature business

This article describes an approach in organizational development to develop an innovation culture for radical product development in a small mature engineering company. The research took place in a business based in the United Kingdom that designed and manufactured instrumentation and specialized packing machines. An initial study within the company’s new product development team identified key aspects that influenced a radical innovation culture. Nine key themes were found to be pertinent, following an iterative process with the development team. These themes were triangulated using the established Organization Culture Assessment Instrument and the Creative Climate Assessment Tool. A third assessment was developed that gauged the development team culture proximity to an ideal position. Seven interventions were developed in conjunction with the company development team, senior managers, the analysis of previous empirical case research and dialogue with UK companies that promote discontinuous innovation. The results of the interventions were evaluated 4 years after implementation. The culture was re-assessed using the same assessment tools and the changes were identified. The outcomes are described and they indicate the success of the company’s attempt to embed a sustainable radical innovation culture into the product development area

Business process management tools as a measure of customer-centric maturity

In application of business process management (BPM) tools in European commercial sectors, this paper examines current maturity of customer centricity construct (CC) as an emerging dimension of competition and as a potential strategic management direction for the future of business. Processes are one of the key components of transformation in the CC roadmap. Particular departments are more customer orientated than others, and processes, customer-centric expertise, and approach can be built and utilized starting from them. Positive items within a current business process that only involve minor modification could be the basis for that. The evidence of movement on the customer-centric roadmap is found. BPM in European telecommunications, banking, utility and retail sector supports roadmap towards customer-centricity in process view, process alignment and process optimization. However, the movement is partial and not flawless, as BPM hasn’t been inquired for supporting many of customer-centric dimensions

Celebrating Diversity through Spirituality in the Workplace: Transforming Organizations Holistically

Managing diversity effectively is the key to attract and retain a productive workforce. Research demonstrates that celebrating diversity leads to greater productivity, increased creativity, and heightened morale and motivation. Organizations often benefit from the differing perspectives and rich experiences a diverse workforce provides. Similarly, organizations can enhance their creativity by encouraging diverse perspectives and opinions. Thus, issues of managing diversity, valuing diversity, and celebrating diversity have assumed added importance. This paper suggests that diversity is not a problem, but rather a solution to most of the challenges organizations face such as employee engagement and participation. Managing workforce diversity effectively transcends meeting a company’s legal requirements and complying with equal opportunity and non-discrimination regulation. Leaders need to understand and deal constructively with their own biases and prejudices that hinder diversity. Celebrating diversity is the extension of healthy spirituality that leads us to celebrate our differences and view diversity as different manifestations of the underlying Unity that permeates every phenomenon. This paper discusses key advantages of celebrating diversity, pinpoints barriers to organizational diversity, and offers some perspectives to overcome barriers to inclusiveness