Survey on Evaluation Methods for Dialogue Systems

In this paper we survey the methods and concepts developed for the evaluation of dialogue systems. Evaluation is a crucial part during the development process. Often, dialogue systems are evaluated by means of human evaluations and questionnaires. However, this tends to be very cost and time intensive. Thus, much work has been put into finding methods, which allow to reduce the involvement of human labour. In this survey, we present the main concepts and methods. For this, we differentiate between the various classes of dialogue systems (task-oriented dialogue systems, conversational dialogue systems, and question-answering dialogue systems). We cover each class by introducing the main technologies developed for the dialogue systems and then by presenting the evaluation methods regarding this class

Generating Abstractive Summaries from Meeting Transcripts

Summaries of meetings are very important as they convey the essential content of discussions in a concise form. Generally, it is time consuming to read and understand the whole documents. Therefore, summaries play an important role as the readers are interested in only the important context of discussions. In this work, we address the task of meeting document summarization. Automatic summarization systems on meeting conversations developed so far have been primarily extractive, resulting in unacceptable summaries that are hard to read. The extracted utterances contain disfluencies that affect the quality of the extractive summaries. To make summaries much more readable, we propose an approach to generating abstractive summaries by fusing important content from several utterances. We first separate meeting transcripts into various topic segments, and then identify the important utterances in each segment using a supervised learning approach. The important utterances are then combined together to generate a one-sentence summary. In the text generation step, the dependency parses of the utterances in each segment are combined together to create a directed graph. The most informative and well-formed sub-graph obtained by integer linear programming (ILP) is selected to generate a one-sentence summary for each topic segment. The ILP formulation reduces disfluencies by leveraging grammatical relations that are more prominent in non-conversational style of text, and therefore generates summaries that is comparable to human-written abstractive summaries. Experimental results show that our method can generate more informative summaries than the baselines. In addition, readability assessments by human judges as well as log-likelihood estimates obtained from the dependency parser show that our generated summaries are significantly readable and well-formed.Comment: 10 pages, Proceedings of the 2015 ACM Symposium on Document Engineering, DocEng' 201

Open-Retrieval Conversational Question Answering

Conversational search is one of the ultimate goals of information retrieval. Recent research approaches conversational search by simplified settings of response ranking and conversational question answering, where an answer is either selected from a given candidate set or extracted from a given passage. These simplifications neglect the fundamental role of retrieval in conversational search. To address this limitation, we introduce an open-retrieval conversational question answering (ORConvQA) setting, where we learn to retrieve evidence from a large collection before extracting answers, as a further step towards building functional conversational search systems. We create a dataset, OR-QuAC, to facilitate research on ORConvQA. We build an end-to-end system for ORConvQA, featuring a retriever, a reranker, and a reader that are all based on Transformers. Our extensive experiments on OR-QuAC demonstrate that a learnable retriever is crucial for ORConvQA. We further show that our system can make a substantial improvement when we enable history modeling in all system components. Moreover, we show that the reranker component contributes to the model performance by providing a regularization effect. Finally, further in-depth analyses are performed to provide new insights into ORConvQA.Comment: Accepted to SIGIR'2