Developing A Road Freight Transport Performance Measurement System To Drive Sustainability:An Empirical Study Of Egyptian Road Freight Transport Companies

While several road freight performance measurement systems have been developed, only a limited number of quantified performance measurement frameworks encompassing diverse sets of performance metrics from multiple sustainable perspectives are available on a technological platform. These sets of metrics could be integrated as crucial performance indicators for assessing the operational performance of various road freight transport companies. These indicators include fuel efficiency, trip duration, vehicle loading, and cargo capacity. The objective of this research is to construct a conceptual road freight performance measurement framework that comprehensively incorporates performance elements from sustainable viewpoints (economic, environmental, and social), leveraging technology to measure the performance of road freight transport companies. This proposed framework aims to aid these companies in gauging their performance using technology, thus enhancing their operations towards sustainability.Within the road freight transport sector, several challenges exist, with congestion, road infrastructure maintenance, and driver training and qualifications being particularly pressing issues. The developed performance measurement framework offers the means for companies to evaluate the effects of technology integration on vehicles and overall performance. This allows companies to measure their performance from an operational standpoint rather than solely a strategic one, thereby identifying areas requiring improvement. Egypt was chosen as the empirical study location due to its relatively low level of technological integration within its road freight sector.This thesis employs an explanatory mixed methods approach, encompassing four distinct phases. The first phase entails a review to formulate the proposed theoretical performance measurement framework. Subsequently, the second phase involves conducting semi-structured interviews using a Delphi method to both develop a conceptual performance measurement framework and explore the present state of Egypt's road freight transport sector. Following this, the third phase encompasses surveys based on the results derived from Delphi analysis, involving diverse participants from the road freight transport industry. The aim is to validate the developed performance measurement framework through an empirical study conducted in Egypt. Lastly, the fourth phase centres around organizing focus groups involving stakeholders within road freight transport companies. The goal here is to propose a roadmap for implementing the developed road freight transport performance measurement framework within the Egyptian context.The primary theoretical contribution of this research is the development of a road freight transport performance measurement framework that integrates the three sustainability dimensions with technology. Additionally, this study offers practical guidance for the application of the developed framework in various countries and contexts. From a practical standpoint, this research aids road freight transport managers in evaluating their operational performance, thereby identifying challenges, devising action plans, and making informed decisions to mitigate these issues and enhance sustainability-oriented performance. Ultimately, the developed road freight transport performance measurement framework is poised to promote performance measurement aligned with technology, fostering progress towards achieving the sustainable development goals by 2030