The Network-Based Business Process

© 1997-2012 IEEE. Tremendous effort and resources go into achieving enterprise agility. Business processes are the primary entity concerned with these efforts and resources because they constitute the know-how of any enterprise. Processes can be structured or unstructured; the former are well formed, often repetitive, and call for intense coordination among stakeholders. The latter are loosely defined and call for stakeholders\u27 personal experiences and social interactions. Here, the authors demystify the social interactions on which network-based business processes are developed, structure them for better tracking, and analyze the value they add to enterprise operations

Using Intelligent Agents to Manage Business Processes

This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realised and demonstrate how this was applied to the BT business process of providing a customer quote for network services

Discovering the dynamics of smart business networks

Earlier research discussed the necessary evolution from smart business networks, as based on process need satisfaction and governance, into business genetics [1] based on strategic bonds or decay and opportunistic complementarities. This paper will describe an approach and diffusion algorithms whereby to discover the dynamics of emergent smart business network structures and their performance in view of collaboration patterns over time. Some real life early analyses of dynamics are discussed based on cases and date from the high tech sector. Lessons learnt from such cases are also given on overall smart network dynamics with respect to local interaction strategies, as modelled like in business genetics by individual partner profiles, goals and constraints. It shows the weakness of static “business operating systems”, as well as the possibly destabilizing clustering effects amongst nodes linked to filtering, evaluation and own preferences.smart business networks; business genetics; network performance; SBN; dynamics

Discovering the Dynamics of Smart Business Networks

In an earlier paper ,was discussed the necessary evolution from smart business networks, as based on process need satisfaction and governance, into business genetics [1] based on strategic bonds or decay and opportunistic complementarities. This paper will describe an approach and diffusion algorithms whereby to discover the dynamics of emergent smart business network structures and their performance in view of collaboration patterns over time. Some real life early analyses of dynamics are discussed based on cases and date from the high tech sector. Lessons learnt from such cases are also given on overall smart network dynamics with respect to local interaction strategies, as modelled like in business genetics by individual partner profiles, goals and constraints. It shows the weakness of static "business operating systems", as well as the possibly destabilizing clustering effects amongst nodes linked to filtering, evaluation and own preferences.dynamics;network performance;smart business networks;SBN;business genetics

Social Networks of Researchers in Business To Business Marketing: A Case Study of the IMP Group 1984-1999

Science is a social process that functions through social networks of researchers that form invisible colleges. Analysis of these social networks provides a means for examining the structure of relations among researchers. The Industrial Marketing and Purchasing (IMP) group, "an informal international group of scholars concerned with developing concepts and knowledge in the field of business-to-business marketing and purchasing," is used as a case study of a network of researchers because it has been responsible for considerable research over the last decades in the area of business-to-business marketing, yet its structure remains hidden because of its informal network characteristics. The results of a social network analysis of the IMP group is described based on the pattern of co-authorship at annual IMP conferences. The results reveal a power law distribution of paper co-authorship and a small world network that conforms to the results of studies of other types of social networks. A core network of 57 researchers is identified and its network properties are described, including how it has evolved over time. The study provides the basis for further studies of the social networks of marketing and business researchers.informal networks, business-to-business marketing

Redesigning work organizations and technologies: experiences from European projects

Currently distributed business process (re) design (resulting in components of business networks) basically relies on technical criteria. And that are the main purposes of most research projects supported by EC. Through the process of building a European Research Area, this means a strong influence in the national research programmes. However it is generally accepted that it should also take into account social criteria and aspects such as the quality of working life, or participation in decision processes. Those were some of the objectives of projects in de 80s decade, and framed some of the main concepts and scientific approaches to work organisation. The democratic participation of network and organisations members in the design process is a critical success factor. This is not accepted by everyone, but is based in sufficient case studies. Nevertheless, in order to achieve an optimization that can satisfying the requirements of agility of a network of enterprises, more complex design methods must be developed. Thus, the support to the collaborative design of distributed work in a network of enterprises, through a concurrent approaching business processes, work organisation and task content is a key factor to achieve such purposes. Increasing needs in terms of amounts of information, agility, and support for collaboration without time and space constrains, imposes the use of a computer-based model.business process; networks; decision processes; collaborative design;

Implementing a Business Process Management System Using ADEPT: A Real-World Case Study

This article describes how the agent-based design of ADEPT (advanced decision environment for processed tasks) and implementation philosophy was used to prototype a business process management system for a real-world application. The application illustrated is based on the British Telecom (BT) business process of providing a quote to a customer for installing a network to deliver a specified type of telecommunication service. Particular emphasis is placed upon the techniques developed for specifying services, allowing heterogeneous information models to interoperate, allowing rich and flexible interagent negotiation to occur, and on the issues related to interfacing agent-based systems and humans. This article builds upon the companion article (Applied Artificial Intelligence Vol.14, no 2, pgs. 145-189) that provides details of the rationale and design of the ADEPT technology deployed in this application

DIVISON OF LABOUR, SOCIAL NETWORKS AND INTANGIBLE RESOURCES: THE ITALIAN CASE OF NETWORK BUSINESS CREATION

The paper underlines the division of labour principle for understanding the development of the entrepreneurial process within a social network; the principal background premise is that the two crucial factors affecting the entrepreneur when he is creating a new business are his previous employment (and so his skills, competencies, knowledge) and the advice and assistance he receives by his social environments. The aim of the paper is to specify, therefore, a conceptual proposal, based upon the analysis of the division of labour principle, evidencing that intangible resources as social network capital and human entrepreneurial capital are the critical levers for the creation of new business within a reticular business environment. For enhancing empirically such proposal, the “Industrial District Model”, particularly spread in the Italian economy, provides a useful example of how these assumptions work in a real industrial network.

The Structure of Cluster Knowledge Networks Uneven, not Pervasive and Collective

This study focuses on the relationship between industrial clustering and innovation. It contributes to this literature by showing two empirical properties of the cluster learning process: first, that the structure of the knowledge network in a cluster is related with the heterogeneous distribution of firm knowledge bases and, second, that business interactions and inter-firm knowledge flows are not highly co-occurring phenomena. In particular, this paper highlights how the heterogeneity of firms’ knowledge bases generates uneven distribution of knowledge and selective inter-firm learning. This study has been based on empirical evidence collected at firm level in three wine clusters in Italy and Chile. Methods of social network analysis have been applied to process the data.Industrial clusters, knowledge flows, business interactions, networks.