Determinants of user adoption of egovernment services: the case of Greek local government

Various theories and models exist on new technology and eGovernment adoption and explain the phenomenon. eGovernment acceptance though depends on various factors that differentiate among different groups, particularly regarding expectations, cultural variations, the level of use and interaction, commitment to the eGovernment initiatives. Furthermore, in Greece, there are third parties (Citizen Service Centres-CSCs) that operate and play a significant role in the eGovernment context. Nevertheless, their roles in eGovernment acceptance have to be investigated, in addition to other factors. Hence, further research is needed. The ultimate aim of this Research Project is to contribute to the understanding of the user’s intention drivers or barriers for e-services usage at the local government level that has not been sufficiently explored. It succeeds it, by extending the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model and proposing a validation research framework. The enhanced model incorporates ‘trust in the Internet’ and ‘trust in the government’ and the roles of CSCs in the Greek eGovernment, by using ‘Habit of going to CSCs’ and ‘Trust in the CSCs’ factors. Τhe model is empirically tested, using Structural Equation Modelling (SEM). The data (843 participants) came from two cities’ citizens, in Greece. First, the model is being refined by conducting exploratory factor analysis, followed by confirmatory factor analysis and finally the hypothesised structural model is assessed. Ten out of the fifteen hypotheses (relationships and interrelationships among the factors) were confirmed. The findings revealed ‘trust in the Internet’, ‘trust in the government’, and ‘performance expectancy’ to be the primary drivers of behavioural intention to use e-services. Also ‘habit of going to CSCs’ is negatively related to behavioural intention to use e-services. Findings contribute to theory by understanding the drivers of eGovernment adoption in Greece. At the practical level, the research provides guidelines and recommendations that will help eGovernment policy decision makers and web designers in better planning and implementing eGovernment policies and strategies to increase e-services take-up. Furthermore, the questionnaire will be freely available for government organisations in Greece, along with simple directions and recommendations to assess their initiatives

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

The First 25 Years of the Bled eConference: Themes and Impacts

The Bled eConference is the longest-running themed conference associated with the Information Systems discipline. The focus throughout its first quarter-century has been the application of electronic tools, migrating progressively from Electronic Data Interchange (EDI) via Inter-Organisational Systems (IOS) and eCommerce to encompass all aspects of the use of networking facilities in industry and government, and more recently by individuals, groups and society as a whole. This paper reports on an examination of the conference titles and of the titles and abstracts of the 773 refereed papers published in the Proceedings since 1995. This identified a long and strong focus on categories of electronic business and corporate perspectives, which has broadened in recent years to encompass the democratic, the social and the personal. The conference\u27s extend well beyond the papers and their thousands of citations and tens of thousands of downloads. Other impacts have included innovative forms of support for the development of large numbers of graduate students, and the many international research collaborations that have been conceived and developed in a beautiful lake-side setting in Slovenia

User-centric factors affecting the adoption of mobile government - the case of Oman

This thesis was submitted for the award of Doctor of Philosophy and was awarded by Brunel University LondonThe evolution of mobile-phone technologies such as Smartphones Applications and Services enabled the emergence of digital and smart economies, governments and nations. Many developed and developing countries, like Oman, have considerably invested in the area of Smart Technologies, and initiated countless number of projects such as Smart Governments, also known as Mobile or M-Government, to provide timely, secure, satisfactory and high quality of services for the citizens, businesses and other governmental agencies. Although many scholars have investigated this area of interest with huge amount of efforts, the adoption and actual use of M-Government applications and services, remain problematic and face many challenges. In this area of interest, two major themes of research were reported in the literature: User-centred (i.e., Human-Computer Interaction perspective) and System-centred (i.e., Software Engineering perspective). The first theme remains a hot area of interest mainly due to the importance of the role of end-users in the adoption and success of the new technologies like M-Government. Therefore, this study attempted to develop and empirically validate a novel Mobile Government Adoption Model (titled: MGAM) within the culture of Oman. The MGAM model integrates a well-known theory in this domain, the Technology Acceptance Model (TAM), with other theories including Psychometric Paradigm Theory (PPT), Customer Culture Theory (CCT) and Personality Trait Theory (PTT) to identify key factors related to the end-users or citizens; those included their Perception of Risk, Culture and Personality Trait. The study adopted quantitative research with Survey method as a research strategy for data collection and quantitative methodology for data analysis. A new data collection instrument was developed for the purpose of this study and distributed through online facilities to collect data about the variables of the MGAM Model from Users in Oman using the M-Government applications and services. Around 450 samples (302 males and 148 females) were collected and considered for the purpose of data analysis in this study. Several statistical tools and means have been used to analyse the data and valuate the MGAM model including Descriptive and Inferential Statistic, Structural Equation Modelling (SEM), Comparative Fit Index Analysis, Exploratory Factor Analysis (EFA) with Statistical Software Applications, SPSS and AMOS Applications. The study revealed that most of the users in Oman using M-Government applications and services were very positive about the Perceived Ease of Use and the Perceived Usefulness of the technology with very positive Attitude and Behavioural Intention towards this technology. The findings also showed that the research participants have a slightly negative Perception of Risk when using the M-Government applications and services in Oman, and positive perception of Culture in this domain. With reference to the MGAM Model, the model was tested and validated, and the findings indicated that the Personality Trait moderator can strengthen the link between Behavioural Intention and Actual Use of the technology. Based on the findings, the study provided key recommendations for the governmental personnel dealing with the development of M-Government applications and services in Oman, and for public users in Oman. Among those, the study recommends for considering this initiative in Oman as a real and strategic shift in public administration, and to make easy, flexible and dynamic M-Government applications and services through taking into account cultural issues and user-related preferences. The study also recommended offering more than a service in one visit by the users, providing information prior to services and training governmental employees on this technology. The main contribution of this work is the development and validation of a new adoption model in the area of M-Government, the MGAM model. Theoretically, the MGAM Model extends the TAM Model through the integration process with with other theories including PPT, CCT and PTT to identify new key factors with impact on the adoption of M-Government infrastructure. This work also makes a novel contribution in terms of research methodology by developing and applying a new data collection tool, i.e., Mobile Government Adoption Questionnaire. This tool can be used by other researchers to collect data on the same research problem from contexts similar to the Omani one. Practically, this work attempted to identify the key prerequisites for the adoption and actual use of technology in the area of public services administration, and then making contribution towards the success of M-Government initiatives. The use of different tests and methods to statistically understand how the Omani end-users make decisions on the use of M-Government is also a novel practical contribution of this work.Ministry of Higher Education in Oma

Integrating Habit into UTAUT: The Chinese eBay Case

Technology acceptance has received considerable attention in the Information Systems (IS) literature. Accordingly, a number of theories and models have been advanced to explain technology acceptance. Recently, the Unified Theory of Acceptance and Use of Technology (UTAUT) has been put forward on the basis of integrating eight technology-acceptance models. The developersof UTAUT have suggested that future research should extend UTAUT by integrating habit into it in order to increase the explanatory value of UTAUT. To date, we have found no studies that have attempted to integrate habit into UTAUT. As a step in remedying this gap in the literature, we first developed such an integrated model and then tested it (N = 180). Our results support the integration: the extended UTAUT provides better explanatory value thanUTAUT without habit. Implications for research and practice are suggested based on the findings. Available at: https://aisel.aisnet.org/pajais/vol3/iss2/2

Modeling end-user adoption of e-government services in Abu Dhabi

A number of recent reports indicate that many governments around the world are increasingly using internet technologies to provide public services. However little is known about the factors that influence end-users’ adoption of these services, particularly in a non-western context. This study used mixed research methods to build, empirically test and validate an e-government adoption model. The findings will be useful to both e-government researchers and practitioners interested in promoting e-government

An Investigation of e-Government Adoption in Bahrain and Evaluate the key Determining Factors for Strategic Advantage

This study investigated the e-Government initiatives in developing countries and analysed Bahrain’s government stance through a case study where the e-Government system is considered as a core strategy. This research therefore sought to address citizens and expatriates' adoption of e-Government services in Bahrain as one of developing countries, which has spent millions of dollars to launch the e-Government initiative, in order to meet the strategic objectives of Bahrain’s government vision 2030. The study included an empirical study using exploratory method to comprehend how citizens/expatriates of Bahrain accept the e-Government service, and evaluated the factors influenced users to adopt this new technology (i.e. e-Service). The research also examined the two aspects of the e-Government services and their stakeholders, including users and service providers. Through a descriptive study, this qualitative case study methodology was conducted via an interview with a key official in the e-Government authority in Bahrain, and the focus group with four specialists in e-Government systems, to determine the e-Government’s usability from the implementation aspects. The quantitative method, on the other hand, was implemented through questionnaires with both citizens and expatriates to determine the e-Government’s usability from the adoption aspects in Bahrain. The extended technology acceptance model (TAM) was used as predictive modelling and a technique for analysing results of the user survey. The newly developed conceptual model via a structural analysis indicated that citizens and expatriates in Bahrain are willing to accept and use the e-Government system, and it is the most determinant methods of peoples' intention with the system. However, the research indicated there are some issues related to the trust and cultural constructs that need to be addressed by the government based on the attitude of citizens and expatriates determined toward Behaviour Intention (BI) directly, and through the perceived usefulness and ease of use. The research indicated the common factors influence e-Government's adoption from both demand and supply aspects in Bahrain, and the best solutions proposed by the respondents. The conclusion of this study based on the findings comprised of a conceptual framework that explained why the citizens and expatriates' adoption of e-Government services as the core strategic enabler to Bahrain's vision 2030