The Impact of Business/IT Social Network Structures on IT Service Quality

In this paper, we explore the basic premise that IT service quality follows the structure of business/IT interactions and thus highlight an important organizational design issue in IT governance. Motivated by concepts used in social network theory we build a model that proposes a causal relationship between structural characteristics of social business/IT networks and IT service quality. The model is empirically evaluated and explained using case studies based on five interviews in three firms. Thus we extend the general assumption that the business/IT partnership is crucial for IT service quality by identifying structural characteristics of the network among and between business and IT staff which enhance this partnership. Important results are that strong and bridging ties at the business/IT interface are crucial for IT service quality and that a good integration of interface actors within their own unit supports IT service quality

Leisure mobility and mobility problems of elderly people in urban, suburban and rural environment: preliminary results from the research project FRAME

Ageing is a lifelong process. But currently the attitudes about ageing and the opportunities for older people are changing. The foreseeable demographic development in the next 30 years provides a challenge to analyse and develop for the expected social and spatial effects of an ageing population. Formerly, the image of ageing included homogeneous portraits of immobile, lonely and frail older people and their activity spaces were mainly concentrated on the neighbourhood environment. In the future, more older people will be healthier, they will live longer, they will be more mobile having their own car, and more time will be available for leisure activities in additional and more distant areas. For urban and regional planning this development contains the following challenges: - The increasing variation within the age groups ranging from very active and mobile lifestyles to uninvolved and immobile lifestyles creates concurrent requirements for urban and regional structures. - The contradiction of restricting the negative impact of car-related environmental effects and supporting a self-reliant mobility of older people - especially in rural areas - cannot be solved with conventional planning methods. - The decentralized accessibility of service and leisure infrastructure is decreasing because of a general tendency of concentration and the 'ageing of the suburbs' meaning the percentage of older people in suburbs is growing. Serving this (sub)urban development is as critical as limiting it. Besides these changes, services and urban infrastructure do not only provide functional but also social qualities (e.g. meeting a neighbour on the way to the grocery). For older people who don't drive a car (any more), mobility is definitely restricted when the possibilities of activity become less accessible. First empirical results from the research project "FRAME - Leisure Mobility of Older People", a cooperation of geographers, psychologists and transportation planners from the Universities of Bonn and Dortmund, supported by the German Federal Ministry of Education and Research will be presented. The aim of the project is a concept of a mobility design for leisure activities of older people in consideration of environmental, social and ecological constraints. In the Region of Bonn and the Eifel an analysis will be led focussing on urban, suburban and rural areas. The different spatial frame conditions will be analysed in relation to leisure mobility of older people. So far, the relationship between residential satisfaction, access to a car, transportation behaviour etc. cannot easily be connected to the spatial structure because of the simultaneous impact of social and spatial effects. Causalities are difficult to state: The average use of a car is not only determined by the built environment, but the choice of the housing location was made with the expectation of the constant availability of a car. For the conceptual part it is important to state, that community structures are not only determined by the built environment, but by social, organizational and operative structures as well. Existing social networks are a basis for mobility, because for older people, the question often is whether an accompanying person or a travel companion is available. An adequate design might be an organizational concept to support older people moving to a new home early enough within a short distance. The aim would be for example to maintain the social network and to decrease the distance to infrastructure or public transportation. Urban and regional structures in general are crucial for self-reliant mobility of older people. The structure needs to follow the aim to secure an inspiring environment and to facilitate the daily business getting done even without a car. To ensure quality of life, motivations and reasons for mobility need to be known.

Impact in networks and ecosystems: building case studies that make a difference

open accessThis toolkit aims to support the building up of case studies that show the impact of project activities aiming to promote innovation and entrepreneurship. The case studies respond to the challenge of understanding what kinds of interventions work in the Southern African region, where, and why. The toolkit has a specific focus on entrepreneurial ecosystems and proposes a method of mapping out the actors and their relationships over time. The aim is to understand the changes that take place in the ecosystems. These changes are seen to be indicators of impact as increased connectivity and activity in ecosystems are key enablers of innovation. Innovations usually happen together with matching social and institutional adjustments, facilitating the translation of inventions into new or improved products and services. Similarly, the processes supporting entrepreneurship are guided by policies implemented in the common framework provided by innovation systems. Overall, policies related to systems of innovation are by nature networking policies applied throughout the socioeconomic framework of society to pool scarce resources and make various sectors work in coordination with each other. Most participating SAIS countries already have some kinds of identifiable systems of innovation in place both on national and regional levels, but the lack of appropriate institutions, policies, financial instruments, human resources, and support systems, together with underdeveloped markets, create inefficiencies and gaps in systemic cooperation and collaboration. In other words, we do not always know what works and what does not. On another level, engaging users and intermediaries at the local level and driving the development of local innovation ecosystems within which local culture, especially in urban settings, has evident impact on how collaboration and competition is both seen and done. In this complex environment, organisations supporting entrepreneurship and innovation often find it difficult to create or apply relevant knowledge and appropriate networking tools, approaches, and methods needed to put their processes to work for broader developmental goals. To further enable these organisations’ work, it is necessary to understand what works and why in a given environment. Enhanced local and regional cooperation promoted by SAIS Innovation Fund projects can generate new data on this little-explored area in Southern Africa. Data-driven knowledge on entrepreneurship and innovation support best practices as well as effective and efficient management of entrepreneurial ecosystems can support replication and inform policymaking, leading thus to a wider impact than just that of the immediate reported projects and initiatives

Thought for Food: the impact of ICT on agribusiness

This report outlines the impact of ICT on the food economy. On the basis of a literature review from four disciplines - knowledge management, management information systems, operations research and logistics, and economics - the demand for new ICT applications, the supply of new applications and the match between demand and supply are identified. Subsequently the impact of new ICT applications on the food economy is discussed. The report relates the development of new technologies to innovation and adoption processes and economic growth, and to concepts of open innovations and living lab

Global Human Resource Metrics

[Excerpt] What is the logic underlying global human resources (HR) measurement in your organization? In your organization, do you measure the contribution of global HR programs to organizational performance? Do you know what is the most competitive employee mix, e.g., proportion of expatriates vs. local employees, for your business units? (How) do you measure the cost and value of the different types of international work performed by your employees? In the globalized economy, organizations increasingly derive value from human resources, or “talent” as we shall also use the term here (Boudreau, Ramstad & Dowling, in press). The strategic importance of the workforce makes decisions about talent critical to organizational success. Informed decisions about talent require a strategic approach to measurement. However, measures alone are not sufficient, for measures without logic can create information overload, and decision quality rests in substantial part on the quality of measurements. An important element of enhanced global competitiveness is a measurement model for talent that articulates the connections between people and success, as well as the context and boundary conditions that affect those connections. This chapter will propose a framework within which existing and potential global HR measures can be organized and understood. The framework reflects the premise that measures exist to support and enhance decisions, and that strategic decisions require a logical connection between decisions about resources, such as talent, and the key organizational outcomes affected by those decisions. Such a framework may provide a useful mental model for both designers and users of HR measures

Sri Lanka Social Enterprise Needs Assessment and Advisory

Authored in collaboration with Oxfam, this research maps social enterprises within the agriculture sector, identifies the key challenges they face, and makes recommendations for donors and development agencies looking to support the space in Sri Lanka. Findings and recommendations developed based on secondary research and field survey of social enterprises in Sri Lanka

Innovation and Collective Entrepreneurship

This paper examines different forms of innovation including social innovation, and why innovation and social innovation have become important themes in public policy in a context of the increasing and diverse demands on welfare regimes, and in an era of constrained budgets. It will review different perspectives on innovation and social innovation and the dynamic interaction through collective entrepreneurship in the social and solidarity economy; bringing out process and outcome dimensions of innovation. And it will develop an understanding of the drivers and barriers to innovation, including the role of the institutional and policy framework. It will set this analysis within the context of public policy, demonstrating their role in enabling such innovations in the social and solidarity economy

E-finance-lab at the House of Finance : about us

The financial services industry is believed to be on the verge of a dramatic [r]evolution. A substantial redesign of its value chains aimed at reducing costs, providing more efficient and flexible services and enabling new products and revenue streams is imminent. But there seems to be no clear migration path nor goal which can cast light on the question where the finance industry and its various players will be and should be in a decade from now. The mission of the E-Finance Lab is the development and application of research methodologies in the financial industry that promote and assess how business strategies and structures are shared and supported by strategies and structures of information systems. Important challenges include the design of smart production infrastructures, the development and evaluation of advantageous sourcing strategies and smart selling concepts to enable new revenue streams for financial service providers in the future. Overall, our goal is to contribute methods and views to the realignment of the E-Finance value chain. ..

For Love and Money: Governance and Social Enterprise

For Love and Money – Governance and Social Enterprise is the result of research commissioned by the Governance Hub, in partnership with the Social Enterprise Coalition, and conducted by third sector specialists from the Open University. It aims to: Identify any characteristics of governance practices specific or distinctive to social enterprises. Identify and examine the governance support needs of social enterprises, the specific sources of governance support they currently access and the limitations and gaps in this provision. Explore how Governance Hub strategies, services and resources, and those of its successor, might be communicated, adapted, or extended to meet the needs of social enterprises