Ubiquitous Tour Information: the Relationships between Service Quality, Perceived Enjoyment, and Behavioral Intention

This study explored the service quality of ubiquitous mobile tour information, which has been emerging as a new solution in its integration with providing tour information services. with advancement of mobile technologies. The study also expanded on the effect of user’s perceived quality on enjoyment and usage intention. The demonstrative analysis result, from users’ firsthand interaction with the mobile tour information, led to classifications of ubiquitous tour information service quality; the classifications of four factors consisted of: ‘performance’, ‘information’, ‘design’, and ‘convenience’. While the design’ and ‘convenience’ factors did not have a significant impact, the ‘performance’ and ‘information’ factors had a significant impact on perceived enjoyment. The aforementioned four factors of service quality were proven to have impact on usage intention. Out of the four factors, ‘performance’ proved to have the highest impact on usage intention. Managerial implications based on the results are discussed

Information Sharing on Social Networking Sites: the role of perceived control of information and gender

IS researchers have reported users’ concerns about their privacy and security on social networking sites. SNS users are in great need of better protection of their information shared. This paper investigates the influences of perceived control of information on SNS users’ information sharing behavior. Using an empirical study, this paper confirms the important role of perceived control in SNS users’ information sharing behavior. Specially, perceived control of information has been found to significantly influence SNS users’ perceived privacy risk and attitude towards information sharing, which in terms impact their information sharing behavior. In addition, gender has been found a significant factor that moderates the influences of perceived control of information and perceived privacy risk on SNS users’ attitude towards information sharing. Theoretical and practical implications are discussed

Gender Differences in the Effect of Privacy on Location-Based Services Use on Mobile Phones

More and more businesses implement location-based services (LBS) to attract consumers to purchase their products or services. However, using LBS may pose privacy concerns for consumers. An understanding of what drives consumers to use LBS on their mobile phones and how privacy concerns may prevent them from using would help marketers promote LBS services more effectively. We augmented the technology acceptance model with privacy concerns and subjective norms. Specifically, we investigated the influence of privacy concerns on consumers ’ behavioral intentions to use LBS and to spread positive word-of-mouth about LBS. In addition, we also investigate gender differences in the effect of privacy concerns on the outcome measures. The research model was tested using data collected from an online survey of 563 LBS users. The results indicate significant gender differences and that privacy concerns negatively affected intention to spread positive word-of-mouth among females only. Practical implications and theoretical contributions are discussed

Theoretical Framework for Understanding Interpersonal Privacy Protection on Social Network Sites

Traditional privacy research would suggest that whether to disclose personal information or not is an individual-based action.However in this paper, we suggest that the consideration of interpersonal level of interaction would also be of vitalimportance to privacy protection on Social Network Sites (SNS). Based on the theory of self-efficacy, we postulate a researchframework that includes the antecedents of both user’ self and collective efficacy beliefs on private information control, andthe consequent effects on privacy concern and related protection behavior. This study helps to better understand both types ofefficacy beliefs as well as study their impacts on two types of privacy concerns: privacy concerns of self disclosure and peerdisclosure. The findings are useful for privacy researchers who are interested in collaborative actions in the context of SNS,and for web designers to develop more group centered solutions for privacy protection

Alleviating Parental Concerns for Children\u27s Online Privacy: A Value Sensitive Design Investigation

The objective of this research is to address the acute privacy challenge of protecting children’s online safety by proposing a technological solution to empower parental control over their child’s personal information disclosed online. As a preliminary conceptual investigation, this paper draws on the social, psychological, and legal perspectives of privacy to derive three design principles. We propose that, the technical systems for protecting children’s online privacy (a) should protect children’s personal information online while enabling their access to appropriate online content, (b) should maximally facilitate parental involvement of their children’s online activities, and (c) should comply with legal requirements in terms of notice, choice, access and security. This study reported here is novel to the extent that existing IS research has not systematically examined the privacy issues from the VSD perspective. We believe that, using the groundwork laid down in this study, future research along these directions could contribute significantly to addressing parental concerns for children’s online safety

Thinking Styles and Privacy Decisions: Need for Cognition, Faith into Intuition, and the Privacy Calculus

Investigating cognitive processes that underlie privacy-related decisions, prior research has primarily adopted a privacy calculus view, indicating privacy-related decisions to constitute rational anticipations of risks and benefits connected to data disclosure. Referring to psychological limitations and heuristic thinking, however, recent research has discussed notions of bounded rationality in this context. Adopting this view, the current research argues that privacy decisions are guided by thinking styles, i.e. individual preferences to decide in an either rational or intuitive way. Results of a survey indicated that individuals high in rational thinking, as reflected by a high need for cognition, anticipated and weighed risk and benefits more thoroughly. In contrast, individuals relying on experiential thinking (as reflected by a high faith into intuition) overleaped rational considerations and relied on their hunches rather than a privacy calculus when assessing intentions to disclose information. Theoretical and practical implications of these findings are discussed

Information Disclosure and Online Social Networks: From the Case of Facebook News Feed Controversy to a Theoretical Understanding

Based on the insights learned from the case analysis of the Facebook News Feed outcry, we develop a theoretical understanding that identifies major drivers and impediments of information disclosure in Online Social Networks (OSNs). Research propositions are derived to highlight the roles of privacy behavioral responses, privacy concerns, perceived information control, trust in OSN providers, trust in social ties, and organizational privacy interventions. The synthesis of privacy literature, bounded rationality and trust theories provides a rich understanding of the adoption of OSNs that creates privacy and security vulnerabilities, and therefore, informs the privacy research in the context of OSNs. The findings are also potentially useful to privacy advocates, regulatory bodies, OSN providers, and marketers to help shape or justify their decisions concerning OSNs

User Self-Disclosure On SNSs: A Privacy Risk And Social Capital Perspective

The growth and popularity of SNSs such as Facebook and Twitter have created a new world for users to conduct activities such as posting, viewing, sharing, replying and playing. One of the most important user participation behaviors is self-disclosure. This study attempts to investigate the relation between privacy risk and self-disclosure behavior in SNSs and to understand how the users selectively reveal personal information in an environment with high privacy risk. By integrating Communication Privacy Management Theory, Disclosure Decision Model and Social Capital Theory, we propose a SNS user self-disclosure model. In particular, we propose that perceived privacy risk (PPR) and perceived information control ability (PICA) are the two key antecedents of user self-disclosure. We further suggest that that the three dimensions of social capital, namely, relational dimension, cognitive dimension, and structural dimension, influence PPR and PICA respectively. A survey was conducted and structural equation modeling (SEM) was employed for data analysis. Our hypotheses are generally supported. Research implications are discussed

Beyond the Individual Privacy Paradigm: Implications for Interpersonal Interactions on Facebook

Privacy is widely viewed as an interpersonal boundary regulation process in the context of online social networks (OSNs). Mediated by technologies provided by the OSNs, users manage both identity information and social relationships on OSNs. While previous studies mainly focus on users’ information sharing and disclosure behaviors from an individual perspective, this work looks into the social nuances of users’ interactional privacy concerns within their social circles from an interpersonal perspective. Through a case analysis of launching “Friendship Pages” by Facebook, we aim to examine the trigger conditions under which users perceive the launch of such feature to aggregate interpersonal interactions as privacy problems. This work calls for more research in conceptualizing and measuring users’ interpersonal privacy concerns in the context of OSNs. We conclude this work with a discussion on research challenges in support of mitigating users’ interpersonal concerns in OSNs