Sentiment analysis of health care tweets: review of the methods used.

BACKGROUND: Twitter is a microblogging service where users can send and read short 140-character messages called "tweets." There are several unstructured, free-text tweets relating to health care being shared on Twitter, which is becoming a popular area for health care research. Sentiment is a metric commonly used to investigate the positive or negative opinion within these messages. Exploring the methods used for sentiment analysis in Twitter health care research may allow us to better understand the options available for future research in this growing field. OBJECTIVE: The first objective of this study was to understand which tools would be available for sentiment analysis of Twitter health care research, by reviewing existing studies in this area and the methods they used. The second objective was to determine which method would work best in the health care settings, by analyzing how the methods were used to answer specific health care questions, their production, and how their accuracy was analyzed. METHODS: A review of the literature was conducted pertaining to Twitter and health care research, which used a quantitative method of sentiment analysis for the free-text messages (tweets). The study compared the types of tools used in each case and examined methods for tool production, tool training, and analysis of accuracy. RESULTS: A total of 12 papers studying the quantitative measurement of sentiment in the health care setting were found. More than half of these studies produced tools specifically for their research, 4 used open source tools available freely, and 2 used commercially available software. Moreover, 4 out of the 12 tools were trained using a smaller sample of the study's final data. The sentiment method was trained against, on an average, 0.45% (2816/627,024) of the total sample data. One of the 12 papers commented on the analysis of accuracy of the tool used. CONCLUSIONS: Multiple methods are used for sentiment analysis of tweets in the health care setting. These range from self-produced basic categorizations to more complex and expensive commercial software. The open source and commercial methods are developed on product reviews and generic social media messages. None of these methods have been extensively tested against a corpus of health care messages to check their accuracy. This study suggests that there is a need for an accurate and tested tool for sentiment analysis of tweets trained using a health care setting-specific corpus of manually annotated tweets first

Sentiment Analysis on New York Times Articles Data

Sentiment Analysis on New York Times Coverage Data Departmental Affiliation: Data Science/ Political Science College of Arts and Sciences The extant political science literature examines media coverage of immigration and assesses the effect of that coverage on partisanship in the United States. Immigration is believed to be a unique factor that induces large- scale changes in partisanship based on race and ethnicity. The negative tone of media coverage pushes non-Latino Whites into the Republican Party, while Latinos trend toward the Democratic Party. The aim for this project is to look at New York time data in order to identify how much immigration is covered in newspaper outlets, specifically Latino immigration, and to determine the overall tone of these stories. In this research, we seek to determine individual articles take a positive, neutral or negative stance. We achieve this using a dictionary-based approach, meaning we look at individual words to assess if it has a positive, neutral or negative connotation. We train our data using publicly accessible sentiment dictionaries such as VADER (Valence Aware Dictionary and Sentiment Reasoner). However, this task can be difficult because certain words can be dynamic and may pertain to a positive or negative sentiment in context of the article. In order to resolve this issue, we use reliability measures to ensure that the words of high frequencies are in the correct sphere of negative, neutral, and positive light. Information about the Author(s): Faculty Sponsor(s): Professor Gregg B. Johnson and Professor Karl Schmitt Student Contact: Gabriel Carvajal – [email protected]

Measuring patient-perceived quality of care in US hospitals using Twitter

BACKGROUND: Patients routinely use Twitter to share feedback about their experience receiving healthcare. Identifying and analysing the content of posts sent to hospitals may provide a novel real-time measure of quality, supplementing traditional, survey-based approaches. OBJECTIVE: To assess the use of Twitter as a supplemental data stream for measuring patient-perceived quality of care in US hospitals and compare patient sentiments about hospitals with established quality measures. DESIGN: 404 065 tweets directed to 2349 US hospitals over a 1-year period were classified as having to do with patient experience using a machine learning approach. Sentiment was calculated for these tweets using natural language processing. 11 602 tweets were manually categorised into patient experience topics. Finally, hospitals with ≥50 patient experience tweets were surveyed to understand how they use Twitter to interact with patients. KEY RESULTS: Roughly half of the hospitals in the US have a presence on Twitter. Of the tweets directed toward these hospitals, 34 725 (9.4%) were related to patient experience and covered diverse topics. Analyses limited to hospitals with ≥50 patient experience tweets revealed that they were more active on Twitter, more likely to be below the national median of Medicare patients (p<0.001) and above the national median for nurse/patient ratio (p=0.006), and to be a non-profit hospital (p<0.001). After adjusting for hospital characteristics, we found that Twitter sentiment was not associated with Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) ratings (but having a Twitter account was), although there was a weak association with 30-day hospital readmission rates (p=0.003). CONCLUSIONS: Tweets describing patient experiences in hospitals cover a wide range of patient care aspects and can be identified using automated approaches. These tweets represent a potentially untapped indicator of quality and may be valuable to patients, researchers, policy makers and hospital administrators

Affective computing for smart operations: a survey and comparative analysis of the available tools, libraries and web services

In this paper, we make a deep search of the available tools in the market, at the current state of the art of Sentiment Analysis. Our aim is to optimize the human response in Datacenter Operations, using a combination of research tools, that allow us to decrease human error in general operations, managing Complex Infrastructures. The use of Sentiment Analysis tools is the first step for extending our capabilities for optimizing the human interface. Using different data collections from a variety of data sources, our research provides a very interesting outcome. In our final testing, we have found that the three main commercial platforms (IBM Watson, Google Cloud and Microsoft Azure) get the same accuracy (89-90%). for the different datasets tested, based on Artificial Neural Network and Deep Learning techniques. The other stand-alone Applications or APIs, like Vader or MeaninCloud, get a similar accuracy level in some of the datasets, using a different approach, semantic Networks, such as Concepnet1, but the model can easily be optimized above 90% of accuracy, just adjusting some parameter of the semantic model. This paper points to future directions for optimizing DataCenter Operations Management and decreasing human error in complex environments

Efficient Twitter sentiment classification using subjective distant supervision

As microblogging services like Twitter are becoming more and more influential in today's globalized world, its facets like sentiment analysis are being extensively studied. We are no longer constrained by our own opinion. Others' opinions and sentiments play a huge role in shaping our perspective. In this paper, we build on previous works on Twitter sentiment analysis using Distant Supervision. The existing approach requires huge computation resource for analyzing large number of tweets. In this paper, we propose techniques to speed up the computation process for sentiment analysis. We use tweet subjectivity to select the right training samples. We also introduce the concept of EFWS (Effective Word Score) of a tweet that is derived from polarity scores of frequently used words, which is an additional heuristic that can be used to speed up the sentiment classification with standard machine learning algorithms. We performed our experiments using 1.6 million tweets. Experimental evaluations show that our proposed technique is more efficient and has higher accuracy compared to previously proposed methods. We achieve overall accuracies of around 80% (EFWS heuristic gives an accuracy around 85%) on a training dataset of 100K tweets, which is half the size of the dataset used for the baseline model. The accuracy of our proposed model is 2-3% higher than the baseline model, and the model effectively trains at twice the speed of the baseline model