Dynamics of disagreement: large-scale temporal network analysis reveals negative interactions in online collaboration

Disagreement and conflict are a fact of social life. However, negative interactions are rarely explicitly declared and recorded and this makes them hard for scientists to study. In an attempt to understand the structural and temporal features of negative interactions in the community, we use complex network methods to analyze patterns in the timing and configuration of reverts of article edits to Wikipedia. We investigate how often and how fast pairs of reverts occur compared to a null model in order to control for patterns that are natural to the content production or are due to the internal rules of Wikipedia. Our results suggest that Wikipedia editors systematically revert the same person, revert back their reverter, and come to defend a reverted editor. We further relate these interactions to the status of the involved editors. Even though the individual reverts might not necessarily be negative social interactions, our analysis points to the existence of certain patterns of negative social dynamics within the community of editors. Some of these patterns have not been previously explored and carry implications for the knowledge collection practice conducted on Wikipedia. Our method can be applied to other large-scale temporal collaboration networks to identify the existence of negative social interactions and other social processes

Why We Read Wikipedia

Wikipedia is one of the most popular sites on the Web, with millions of users relying on it to satisfy a broad range of information needs every day. Although it is crucial to understand what exactly these needs are in order to be able to meet them, little is currently known about why users visit Wikipedia. The goal of this paper is to fill this gap by combining a survey of Wikipedia readers with a log-based analysis of user activity. Based on an initial series of user surveys, we build a taxonomy of Wikipedia use cases along several dimensions, capturing users' motivations to visit Wikipedia, the depth of knowledge they are seeking, and their knowledge of the topic of interest prior to visiting Wikipedia. Then, we quantify the prevalence of these use cases via a large-scale user survey conducted on live Wikipedia with almost 30,000 responses. Our analyses highlight the variety of factors driving users to Wikipedia, such as current events, media coverage of a topic, personal curiosity, work or school assignments, or boredom. Finally, we match survey responses to the respondents' digital traces in Wikipedia's server logs, enabling the discovery of behavioral patterns associated with specific use cases. For instance, we observe long and fast-paced page sequences across topics for users who are bored or exploring randomly, whereas those using Wikipedia for work or school spend more time on individual articles focused on topics such as science. Our findings advance our understanding of reader motivations and behavior on Wikipedia and can have implications for developers aiming to improve Wikipedia's user experience, editors striving to cater to their readers' needs, third-party services (such as search engines) providing access to Wikipedia content, and researchers aiming to build tools such as recommendation engines.Comment: Published in WWW'17; v2 fixes caption of Table

Understanding the signature of controversial Wikipedia articles through motifs in editor revision networks

Wikipedia serves as a good example of how editors collaborate to form and maintain an article. The relationship between editors, derived from their sequence of editing activity, results in a directed network structure called the revision network, that potentially holds valuable insights into editing activity. In this paper we create revision networks to assess differences between controversial and non-controversial articles, as labelled by Wikipedia. Originating from complex networks, we apply motif analysis, which determines the under or over-representation of induced sub-structures, in this case triads of editors. We analyse 21,631 Wikipedia articles in this way, and use principal component analysis to consider the relationship between their motif subgraph ratio profiles. Results show that a small number of induced triads play an important role in characterising relationships between editors, with controversial articles having a tendency to cluster. This provides useful insight into editing behaviour and interaction capturing counter-narratives, without recourse to semantic analysis. It also provides a potentially useful feature for future prediction of controversial Wikipedia articles

Expertise and Dynamics within Crowdsourced Musical Knowledge Curation: A Case Study of the Genius Platform

Many platforms collect crowdsourced information primarily from volunteers. As this type of knowledge curation has become widespread, contribution formats vary substantially and are driven by diverse processes across differing platforms. Thus, models for one platform are not necessarily applicable to others. Here, we study the temporal dynamics of Genius, a platform primarily designed for user-contributed annotations of song lyrics. A unique aspect of Genius is that the annotations are extremely local -- an annotated lyric may just be a few lines of a song -- but also highly related, e.g., by song, album, artist, or genre. We analyze several dynamical processes associated with lyric annotations and their edits, which differ substantially from models for other platforms. For example, expertise on song annotations follows a ``U shape'' where experts are both early and late contributors with non-experts contributing intermediately; we develop a user utility model that captures such behavior. We also find several contribution traits appearing early in a user's lifespan of contributions that distinguish (eventual) experts from non-experts. Combining our findings, we develop a model for early prediction of user expertise.Comment: 9 pages. 10 figure