Designing for Older Adults: Overcoming Barriers to a Supportive, Safe, and Healthy Retirement

Older adults (65+) are at increasing risk of being ‘digitally marginalized’ due to lower tech savviness, social isolation, and few peers who can provide the needed input. As a consequence, some seniors have difficulties and are exposed to security risks when accessing essential services which are increasingly moving online. These include making critical life decisions, understanding health information, accessing health services, staying connected to families, or simply doing online shopping. This chapter investigates how online technologies can be designed to be inclusive of older adults\u27 needs, abilities, and contexts. Several barriers barring technology adoption include mental models; attitudes related to critical decision making; privacy concerns; and overall cybersafety concerns preventing seniors from engaging with such resources online. We also propose ways to help the FinTech sector incorporate new approaches so that services and applications better serve the needs and constraints of older adults

Us, Them, and Me! Intergroup and personal challenges of aging successfully

This Keynote Address was delivered at the 73 rd . Annual New York State Communication Association Conference on October 16, 2015. After an anecdotal foray into how he came to study “geronto-communication”, Dr. Giles reviewed his and others’ research and theory on the interfaces between intergenerational communication, subjective health, and aging across many Western and Asian settings. This programmatic body of work was, in large part, guided by communication accommodation theory (which was briefly overviewed). Thereafter, Dr. Giles introduced various views of successful aging and the role of communication practices therein. This led to the formulation and testing of a new theoretical framework, the communication ecology model of successful aging. The thrust of this work is even more poignant as lifespan boundaries and expectations are being incrementally extended

The active aging agenda, old folk devils and a new moral panic

The proposal that older people should engage in “active aging” has come to dominate local, national, and international policy agendas. This encompasses a variety of ways that older persons might maintain active citizenship, but invariably promotes physical activity and exercise as having health and social benefits, despite a lack of conclusive evidence to support such claims. In this paper, I further examine the meaning of these claims through an analysis of policy documents, reports, and media articles which promote the perceived benefits of physical activity in later life. I revisit Cohen’s (2002) concepts of folk devils and moral panics to understand how these messages simultaneously problematize older people while creating a market for emergent moral entrepreneurs who claim to have the solution to the problem they have in part created. I conclude with recommendations for improved understanding of the benefits and appropriate provision for active aging.</jats:p