Feedback control ideas for call center staffing

European Control Conference 2009 • Budapest, Hungary, August 23–26, 2009Call centers are nowadays a widespread solution to deal with customer support and as platform for different kind of business. Call center staffing is crucial to provide adequate service levels at acceptable costs. The task is usually accomplished using heuristics with the help of a human experts or with some static offline optimization based on operations research. Simulators based on queue theory are in some cases also used. The aim of the paper is to show that call center staffing can be posed as a feedback control problem with the advantage of getting a higher level of automation, and a wealth of results from control theory that can help to obtain the best possible staffing. In the paper the authors briefly describe the working procedures of call centers and how the staffing is usually made. They propose a feedback controller that it is used with a call center simulator. The results show that good call center staffing can be obtained even with a not very sophisticated controller

Flight telerobot mechanism design: Problems and challenges

Problems and challenges of designing flight telerobot mechanisms are discussed. Specific experiences are drawn from the following system developments: (1) the Force Reflecting Hand Controller, (2) the Smart End Effector, (3) the force-torque sensor, and a generic multi-degrees-of-freedom manipulator

A novel haptic model and environment for maxillofacial surgical operation planning and manipulation

This paper presents a practical method and a new haptic model to support manipulations of bones and their segments during the planning of a surgical operation in a virtual environment using a haptic interface. To perform an effective dental surgery it is important to have all the operation related information of the patient available beforehand in order to plan the operation and avoid any complications. A haptic interface with a virtual and accurate patient model to support the planning of bone cuts is therefore critical, useful and necessary for the surgeons. The system proposed uses DICOM images taken from a digital tomography scanner and creates a mesh model of the filtered skull, from which the jaw bone can be isolated for further use. A novel solution for cutting the bones has been developed and it uses the haptic tool to determine and define the bone-cutting plane in the bone, and this new approach creates three new meshes of the original model. Using this approach the computational power is optimized and a real time feedback can be achieved during all bone manipulations. During the movement of the mesh cutting, a novel friction profile is predefined in the haptical system to simulate the force feedback feel of different densities in the bone

Autonomous space processor for orbital debris

This work continues to develop advanced designs toward the ultimate goal of a Get Away Special to demonstrate economical removal of orbital debris using local resources in orbit. The fundamental technical feasibility was demonstrated in 1988 through theoretical calculations, quantitative computer animation, a solar focal point cutter, a robotic arm design, and a subscale model. Last year improvements were made to the solar cutter and the robotic arm. Also performed last year was a mission analysis that showed the feasibility of retrieving at least four large (greater than 1500-kg) pieces of debris. Advances made during this reporting period are the incorporation of digital control with the existing placement arm, the development of a new robotic manipulator arm, and the study of debris spin attenuation. These advances are discussed here

Autonomous space processor for orbital debris

Advanced designs are being continued to develop the ultimate goal of a GETAWAY special to demonstrate economical removal of orbital debris utilizing local resources in orbit. The fundamental technical feasibility was demonstrated in 1988 through theoretical calculations, quantitative computer animation, a solar focal point cutter, a robotic arm design and a subcase model. Last year improvements were made to the solar cutter and the robotic arm. Also performed last year was a mission analysis which showed the feasibility of retrieve at least four large (greater than 1500 kg) pieces of debris. Advances made during this reporting period are the incorporation of digital control with the existing placement arm, the development of a new robotic manipulator arm, and the study of debris spin attenuation. These advances are discussed

Automated Mixed Traffic Vehicle (AMTV) technology and safety study

Technology and safety related to the implementation of an Automated Mixed Traffic Vehicle (AMTV) system are discussed. System concepts and technology status were reviewed and areas where further development is needed are identified. Failure and hazard modes were also analyzed and methods for prevention were suggested. The results presented are intended as a guide for further efforts in AMTV system design and technology development for both near term and long term applications. The AMTV systems discussed include a low speed system, and a hybrid system consisting of low speed sections and high speed sections operating in a semi-guideway. The safety analysis identified hazards that may arise in a properly functioning AMTV system, as well as hardware failure modes. Safety related failure modes were emphasized. A risk assessment was performed in order to create a priority order and significant hazards and failure modes were summarized. Corrective measures were proposed for each hazard

The Jet Propulsion Laboratory Electric and Hybrid Vehicle System Research and Development Project, 1977-1984: A Review

The JPL Electric and Hybrid Vehicle System Research and Development Project was established in the spring of 1977. Originally administered by the Energy Research and Development Administration (ERDA) and later by the Electric and Hybrid Vehicle Division of the U.S. Department of Energy (DOE), the overall Program objective was to decrease this nation's dependence on foreign petroleum sources by developing the technologies and incentives necessary to bring electric and hybrid vehicles successfully into the marketplace. The ERDA/DOE Program structure was divided into two major elements: (1) technology research and system development and (2) field demonstration and market development. The Jet Propulsion Laboratory (JPL) has been one of several field centers supporting the former Program element. In that capacity, the specific historical areas of responsibility have been: (1) Vehicle system developments (2) System integration and test (3) Supporting subsystem development (4) System assessments (5) Simulation tool development

Electronic/electric technology benefits study

The benefits and payoffs of advanced electronic/electric technologies were investigated for three types of aircraft. The technologies, evaluated in each of the three airplanes, included advanced flight controls, advanced secondary power, advanced avionic complements, new cockpit displays, and advanced air traffic control techniques. For the advanced flight controls, the near term considered relaxed static stability (RSS) with mechanical backup. The far term considered an advanced fly by wire system for a longitudinally unstable airplane. In the case of the secondary power systems, trades were made in two steps: in the near term, engine bleed was eliminated; in the far term bleed air, air plus hydraulics were eliminated. Using three commercial aircraft, in the 150, 350, and 700 passenger range, the technology value and pay-offs were quantified, with emphasis on the fiscal benefits. Weight reductions deriving from fuel saving and other system improvements were identified and the weight savings were cycled for their impact on TOGW (takeoff gross weight) and upon the performance of the airframes/engines. Maintenance, reliability, and logistic support were the other criteria