The Role of Information and Communication Technology in Self-Management of Chronic Diseases: An Empirical Investigation through Value Sensitive Design

This paper primarily investigates sensitivity towards patients’ values in the designs of the information and communication technologies (ICTs) that are capable of empowering them. We focus on the role of ICTs in self-management (SM) of diabetes, a chronic disease. Chronic diseases, declared an invisible epidemic by the World Health Organization, cause and perpetuate poverty and impede the economic development of many countries. As a means of informing the design of ICTs that facilitate self-management, we draw on value sensitive design (VSD) to conduct an in-depth interpretive field study to reveal the values that are important to diabetic patients. Specifically, we reveal twelve values shared by these patients: accessibility, accountability, autonomy, compliance, dignity, empathy, feedback, hope, joy, privacy, sense-making, and trust. A conceptual model emerged from analyzing interviews with diabetic patients; this model explains how these values, which are integrated into ICT features, afford or constrain patients’ abilities to self-manage their activities. This study makes multiple theoretical contributions: By granting ICT artifacts a clear theoretical status, it advances the field of SM that has nominally covered ICTs; it extends design research by extending the VSD literature and by introducing a valuecentric design perspective to examine a complex sociotechnical system; and it broadens work system theory by applying it in the healthcare space. The study’s findings have implications for design science researchers, healthcare providers, and policymakers

Organizational Strategies for Developing New STEM Talent

U.S. business leaders are experiencing a deficiency within STEM skill sets in newly hired employees, resulting in challenges to business sustainability. The purpose of this case study was to identify strategies used to develop new STEM employees for business sustainability. Participants included 5 IT business leaders who had experience developing new STEM employees in a technology organization in New York. The 3-part theory of knowledge management, knowledge creation, and knowledge transfer was the conceptual framework for this study. Data collection included face-to-face interviews and analyses of company training plans, videos, and internal websites. Methodological triangulation of the analysis technique included organizing, collecting, and comparing data. Data analysis included a generic coding process to identify 3 themes: (a) strategies for organizational effectiveness, (b) strategies for new IT employee enrichment, and (c) strategies for improving business productivity. The results of the study indicated strategies to deliver employee training and development systems leveraging internal knowledge management and transfer could provide business leaders with effective ways to increase productivity and maintain organizational effectiveness. The social implications of the study include the potential to improve the economic strength of the local community because new insights on the development of STEM employees may lead to increased hiring and business sustainability