Supporting Interaction and Co-evolution of Users and Systems

Interactive systems supporting people activities, even those designed for a specific application domain, should be very flexible, i.e., they should be easily adaptable to specific needs of the user communities. They should even allow users to personalize the system to better fit with their evolving needs. This paper presents an original model of the interaction and coevolution processes occurring between humans and interactive systems and discusses an approach to design systems that supports such processes. The approach is based on the “artisan’s workshop” metaphor and foresees the participatory design of an interactive system as a network of workshops customized to different user communities and connected one another by communication paths. Such paths allow end users and members of the design team to trigger and actuate the co-evolution. The feasibility of the methodology is illustrated through a case study in the medical domain

Specification and Dialogue Control of Visual Interaction through Visual Rewriting Systems

Computers are increasingly being seen not only as computing tools but more so as communication tools, thus placing special emphasis on human-computer interaction (HCI). In this article, the focus is on visual HCI, where the messages exchanged between human and computer are images appearing on the computer screen, as usual in current popular user interfaces. We formalize interactive sessions of a human-computer dialogue as a structured set of legal visual sentences, i.e., as a visual language, and show how rewriting systems can be generalized to specify both the pictorial and the computational aspects of visual languages. To this end, Visual Conditional Attributed Rewriting (VCARW) systems are introduced, and use for specification of visual languages. These specifications are given as inputs to a procedure illustrated in the article as a system of algorithms, which automatically generates control mechanisms of the interaction, thus favoring the design of more reliable and usable systems

AN ARCHITECTURE FOR END-USER DEVELOPMENT SUPPORTING GLOBAL COMMUNITIES

Increasingly organizations require their members to act not only as end users but also as developers of their tools, i.e. to create, shape and adapt the software artifacts they use without becoming computer experts. In this way, they move from being mere consumers to active producers of knowledge and developers of software artifacts. This leads to an evolution of the work environment and the organization and force the designers to adapt the software artifacts to meet the needs of the end users and to manage this co-evolution of users and software. Moreover, the achievements of social media, Web 2.0 and the advanced information technologies lead to an upward diffusion of global communities, geographically distributed, that collaborate asynchronously on the same design projects. The members of global communities belong to different cultures, therefore cultural boundaries need to be transcended. The mantra "making all voices heard" has to be evolved into "making all voices heard and understood" to allow the proper participation of end users to knowledge and software artifacts creation, sharing and evolution. To respond to these challenges, the thesis presents a semiotic model for end-user development and a Web architecture that supports 1) an interaction localized to end user\u2019s culture, domain of activity and digital platform in use, and 2) the collaborative creation and evolution of knowledge and software artifacts. The architecture is Ajax-like, component-based, Web service-based, and underpins re-use and evolution of software