Fluid Approximation of a Call Center Model with Redials and Reconnects

In many call centers, callers may call multiple times. Some of the calls are re-attempts after abandonments (redials), and some are re-attempts after connected calls (reconnects). The combination of redials and reconnects has not been considered when making staffing decisions, while ignoring them will inevitably lead to under- or overestimation of call volumes, which results in improper and hence costly staffing decisions. Motivated by this, in this paper we study call centers where customers can abandon, and abandoned customers may redial, and when a customer finishes his conversation with an agent, he may reconnect. We use a fluid model to derive first order approximations for the number of customers in the redial and reconnect orbits in the heavy traffic. We show that the fluid limit of such a model is the unique solution to a system of three differential equations. Furthermore, we use the fluid limit to calculate the expected total arrival rate, which is then given as an input to the Erlang A model for the purpose of calculating service levels and abandonment rates. The performance of such a procedure is validated in the case of single intervals as well as multiple intervals with changing parameters

5G Ultra-dense networks with non-uniform Distributed Users

User distribution in ultra-dense networks (UDNs) plays a crucial role in affecting the performance of UDNs due to the essential coupling between the traffic and the service provided by the networks. Existing studies are mostly based on the assumption that users are uniformly distributed in space. The non-uniform user distribution has not been widely considered despite that it is much closer to the real scenario. In this paper, Radiation and Absorbing model (R&A model) is first adopted to analyze the impact of the non-uniformly distributed users on the performance of 5G UDNs. Based on the R&A model and queueing network theory, the stationary user density in each hot area is investigated. Furthermore, the coverage probability, network throughput and energy efficiency are derived based on the proposed theoretical model. Compared with the uniformly distributed assumption, it is shown that non-uniform user distribution has a significant impact on the performance of UDNs.Comment: 14 pages, 10 figure

Computation of protein geometry and its applications: Packing and function prediction

This chapter discusses geometric models of biomolecules and geometric constructs, including the union of ball model, the weigthed Voronoi diagram, the weighted Delaunay triangulation, and the alpha shapes. These geometric constructs enable fast and analytical computaton of shapes of biomoleculres (including features such as voids and pockets) and metric properties (such as area and volume). The algorithms of Delaunay triangulation, computation of voids and pockets, as well volume/area computation are also described. In addition, applications in packing analysis of protein structures and protein function prediction are also discussed.Comment: 32 pages, 9 figure