The Classification of Workforce Requirement Planning for Service Oriented Operations

In today’s world of competitive international economy sectors, service industry orservice sector oriented businesses, the key point is to maximize the efficiency and sustainability of the business directly related with optimal planning of the workload and distributing them among the employees. Helpdesks and operation centers are one of the fastest developing service area of this sector. This paper compares the machine learning algorithms that can be used for the classification of workforce requirements for a bank operation center which provides support to reduce operational workload of bank branches. Classification of the workload based on the quantity of Money Order and EFT operations within time zones aids in the management of workforce teams and distribution of jobs between team members

SciTech News Volume 71, No. 1 (2017)

Columns and Reports From the Editor 3 Division News Science-Technology Division 5 Chemistry Division 8 Engineering Division Aerospace Section of the Engineering Division 9 Architecture, Building Engineering, Construction and Design Section of the Engineering Division 11 Reviews Sci-Tech Book News Reviews 12 Advertisements IEEE

Vision Science and Technology at NASA: Results of a Workshop

A broad review is given of vision science and technology within NASA. The subject is defined and its applications in both NASA and the nation at large are noted. A survey of current NASA efforts is given, noting strengths and weaknesses of the NASA program

Recent Approaches of Forecasting and Optimal Economic Dispatch to Overcome Intermittency of Wind and Photovoltaic (PV) Systems:A Review

Renewable energy sources (RESs) are the replacement of fast depleting, environment polluting, costly, and unsustainable fossil fuels. RESs themselves have various issues such as variable supply towards the load during different periods, and mostly they are available at distant locations from load centers. This paper inspects forecasting techniques, employed to predict the RESs availability during different periods and considers the dispatch mechanisms for the supply, extracted from these resources. Firstly, we analyze the application of stochastic distributions especially the Weibull distribution (WD), for forecasting both wind and PV power potential, with and without incorporating neural networks (NN). Secondly, a review of the optimal economic dispatch (OED) of RES using particle swarm optimization (PSO) is presented. The reviewed techniques will be of great significance for system operators that require to gauge and pre-plan flexibility competence for their power systems to ensure practical and economical operation under high penetration of RESs

Production and inventory control in complex production systems using approximate dynamic programming.

Production systems focus not only on providing enough product to supply the market, but also on delivering the right product at the right price, while lowering the cost during the production process. The dynamics and uncertainties of modern production systems and the requirements of fast response often make its design and operation very complex. Thus, analytical models, such as those involving the use of dynamic programming, may fail to generate an optimal control policy for modern production systems. Modern production systems are often in possession of the features that allow them to produce various types of product through multiple working stations interacting with each other. The production process is usually divided into several stages, thus a number of intermediate components (WIP) are made to stock and wait to be handled by the next production stage. In particular, development of an efficient production and inventory control policy for such production systems is difficult, since the uncertain demand, system dynamics and large changeover times at the work stations cause significant problems. Also, due to the large state and action space, the controlling problems of modern production systems often suffer from the curse of dimensionality

Health Care Equity Through Intelligent Edge Computing and Augmented Reality/Virtual Reality: A Systematic Review

Intellectual capital is a scarce resource in the healthcare industry. Making the most of this resource is the first step toward achieving a completely intelligent healthcare system. However, most existing centralized and deep learning-based systems are unable to adapt to the growing volume of global health records and face application issues. To balance the scarcity of healthcare resources, the emerging trend of IoMT (Internet of Medical Things) and edge computing will be very practical and cost-effective. A full examination of the transformational role of intelligent edge computing in the IoMT era to attain health care equity is offered in this research. Intelligent edge computing-aided distribution and collaborative information management is a possible approach for a long-term digital healthcare system. Furthermore, IEC (Intelligent Edge Computing) encourages digital health data to be processed only at the edge, minimizing the amount of information exchanged with central servers/the internet. This significantly increases the privacy of digital health data. Another critical component of a sustainable healthcare system is affordability in digital healthcare. Affordability in digital healthcare is another key component of a sustainable healthcare system. Despite its importance, it has received little attention due to its complexity. In isolated and rural areas where expensive equipment is unavailable, IEC with AR / VR, also known as edge device shadow, can play a significant role in the inexpensive data collection process. Healthcare equity becomes a reality by combining intelligent edge device shadows and edge computing

A survey of AI in operations management from 2005 to 2009

Purpose: the use of AI for operations management, with its ability to evolve solutions, handle uncertainty and perform optimisation continues to be a major field of research. The growing body of publications over the last two decades means that it can be difficult to keep track of what has been done previously, what has worked, and what really needs to be addressed. Hence this paper presents a survey of the use of AI in operations management aimed at presenting the key research themes, trends and directions of research. Design/methodology/approach: the paper builds upon our previous survey of this field which was carried out for the ten-year period 1995-2004. Like the previous survey, it uses Elsevier’s Science Direct database as a source. The framework and methodology adopted for the survey is kept as similar as possible to enable continuity and comparison of trends. Thus, the application categories adopted are: design; scheduling; process planning and control; and quality, maintenance and fault diagnosis. Research on utilising neural networks, case-based reasoning (CBR), fuzzy logic (FL), knowledge-Based systems (KBS), data mining, and hybrid AI in the four application areas are identified. Findings: the survey categorises over 1,400 papers, identifying the uses of AI in the four categories of operations management and concludes with an analysis of the trends, gaps and directions for future research. The findings include: the trends for design and scheduling show a dramatic increase in the use of genetic algorithms since 2003 that reflect recognition of their success in these areas; there is a significant decline in research on use of KBS, reflecting their transition into practice; there is an increasing trend in the use of FL in quality, maintenance and fault diagnosis; and there are surprising gaps in the use of CBR and hybrid methods in operations management that offer opportunities for future research. Design/methodology/approach: the paper builds upon our previous survey of this field which was carried out for the 10 year period 1995 to 2004 (Kobbacy et al. 2007). Like the previous survey, it uses the Elsevier’s ScienceDirect database as a source. The framework and methodology adopted for the survey is kept as similar as possible to enable continuity and comparison of trends. Thus the application categories adopted are: (a) design, (b) scheduling, (c) process planning and control and (d) quality, maintenance and fault diagnosis. Research on utilising neural networks, case based reasoning, fuzzy logic, knowledge based systems, data mining, and hybrid AI in the four application areas are identified. Findings: The survey categorises over 1400 papers, identifying the uses of AI in the four categories of operations management and concludes with an analysis of the trends, gaps and directions for future research. The findings include: (a) The trends for Design and Scheduling show a dramatic increase in the use of GAs since 2003-04 that reflect recognition of their success in these areas, (b) A significant decline in research on use of KBS, reflecting their transition into practice, (c) an increasing trend in the use of fuzzy logic in Quality, Maintenance and Fault Diagnosis, (d) surprising gaps in the use of CBR and hybrid methods in operations management that offer opportunities for future research. Originality/value: This is the largest and most comprehensive study to classify research on the use of AI in operations management to date. The survey and trends identified provide a useful reference point and directions for future research