Like trainer, like bot? Inheritance of bias in algorithmic content moderation

The internet has become a central medium through which `networked publics' express their opinions and engage in debate. Offensive comments and personal attacks can inhibit participation in these spaces. Automated content moderation aims to overcome this problem using machine learning classifiers trained on large corpora of texts manually annotated for offence. While such systems could help encourage more civil debate, they must navigate inherently normatively contestable boundaries, and are subject to the idiosyncratic norms of the human raters who provide the training data. An important objective for platforms implementing such measures might be to ensure that they are not unduly biased towards or against particular norms of offence. This paper provides some exploratory methods by which the normative biases of algorithmic content moderation systems can be measured, by way of a case study using an existing dataset of comments labelled for offence. We train classifiers on comments labelled by different demographic subsets (men and women) to understand how differences in conceptions of offence between these groups might affect the performance of the resulting models on various test sets. We conclude by discussing some of the ethical choices facing the implementers of algorithmic moderation systems, given various desired levels of diversity of viewpoints amongst discussion participants.Comment: 12 pages, 3 figures, 9th International Conference on Social Informatics (SocInfo 2017), Oxford, UK, 13--15 September 2017 (forthcoming in Springer Lecture Notes in Computer Science

OpenReq: recommender systems in requirements engineering

The major focus of OpenReq is the development of recommendation and decision technologies that effciently support requirements engineering processes in large and distributed software projects. Example scenarios thereof are the bid management in industrial systems, requirements engineering in cross-plattform open source software development, and requirements management in large user communities (telecommunications sector). The aim of this paper is to provide an overview of OpenReq and to provide insights into related application scenarios and research issues.Peer ReviewedPostprint (published version

The Effect of Collective Attention on Controversial Debates on Social Media

We study the evolution of long-lived controversial debates as manifested on Twitter from 2011 to 2016. Specifically, we explore how the structure of interactions and content of discussion varies with the level of collective attention, as evidenced by the number of users discussing a topic. Spikes in the volume of users typically correspond to external events that increase the public attention on the topic -- as, for instance, discussions about `gun control' often erupt after a mass shooting. This work is the first to study the dynamic evolution of polarized online debates at such scale. By employing a wide array of network and content analysis measures, we find consistent evidence that increased collective attention is associated with increased network polarization and network concentration within each side of the debate; and overall more uniform lexicon usage across all users.Comment: accepted at ACM WebScience 201

Fully Automated Fact Checking Using External Sources

Given the constantly growing proliferation of false claims online in recent years, there has been also a growing research interest in automatically distinguishing false rumors from factually true claims. Here, we propose a general-purpose framework for fully-automatic fact checking using external sources, tapping the potential of the entire Web as a knowledge source to confirm or reject a claim. Our framework uses a deep neural network with LSTM text encoding to combine semantic kernels with task-specific embeddings that encode a claim together with pieces of potentially-relevant text fragments from the Web, taking the source reliability into account. The evaluation results show good performance on two different tasks and datasets: (i) rumor detection and (ii) fact checking of the answers to a question in community question answering forums.Comment: RANLP-201

Online Misinformation: Challenges and Future Directions

Misinformation has become a common part of our digital media environments and it is compromising the ability of our societies to form informed opinions. It generates misperceptions, which have affected the decision making processes in many domains, including economy, health, environment, and elections, among others. Misinformation and its generation, propagation, impact, and management is being studied through a variety of lenses (computer science, social science, journalism, psychology, etc.) since it widely affects multiple aspects of society. In this paper we analyse the phenomenon of misinformation from a technological point of view.We study the current socio-technical advancements towards addressing the problem, identify some of the key limitations of current technologies, and propose some ideas to target such limitations. The goal of this position paper is to reflect on the current state of the art and to stimulate discussions on the future design and development of algorithms, methodologies, and applications

Semantic Wide and Deep Learning for Detecting Crisis-Information Categories on Social Media

When crises hit, many flog to social media to share or consume information related to the event. Social media posts during crises tend to provide valuable reports on affected people, donation offers, help requests, advice provision, etc. Automatically identifying the category of information (e.g., reports on affected individuals, donations and volunteers) contained in these posts is vital for their efficient handling and consumption by effected communities and concerned organisations. In this paper, we introduce Sem-CNN; a wide and deep Convolutional Neural Network (CNN) model designed for identifying the category of information contained in crisis-related social media content. Unlike previous models, which mainly rely on the lexical representations of words in the text, the proposed model integrates an additional layer of semantics that represents the named entities in the text, into a wide and deep CNN network. Results show that the Sem-CNN model consistently outperforms the baselines which consist of statistical and non-semantic deep learning models

False Identity Detection Using Complex Sentences

The use of faked identities is a current issue for both physical and online security. In this paper, we test the differences between subjects who report their true identity and the ones who give fake identity responding to control, simple, and complex questions. Asking complex questions is a new procedure for increasing liars' cognitive load, which is presented in this paper for the first time. The experiment consisted in an identity verification task, during which response time and errors were collected. Twenty participants were instructed to lie about their identity, whereas the other 20 were asked to respond truthfully. Different machine learning (ML) models were trained, reaching an accuracy level around 90-95% in distinguishing liars from truth tellers based on error rate and response time. Then, to evaluate the generalization and replicability of these models, a new sample of 10 participants were tested and classified, obtaining an accuracy between 80 and 90%. In short, results indicate that liars may be efficiently distinguished from truth tellers on the basis of their response times and errors to complex questions, with an adequate generalization accuracy of the classification models