CONCEPTUALIZING PASSIVE TRUST: THE CASE OF SMART GLASSES IN HEALTHCARE

In recent years the digitisation of healthcare has been moving forward. Emerging technologies, such as smart glasses, are being tested for allowing healthcare workers information access at the point of care, while being able to work hands-free. Yet it remains unclear how the use of smart glasses will affect the trust relationship between patients and caregivers. The patient is not an active user of the smart glasses but is nevertheless dependent on outcomes influenced by the smart glasses. The patient, therefore, becomes a passive trustor of this technology. Building up-on existing trust research literature, we present a research model and extend it by interviewing 20 patients about their experiences with caregivers and their perceptions regarding the use of smart glasses in healthcare. We find that communication with patients is a key driver of passive trust in technology and trust in caregivers. This research contributes to a better understanding of the trust relationship between patients and caregivers and provides insights into the construct of passive trust in technology. In order to extend the qualitative data analysis, future research should investigate the extent of the acceptance of smart glasses by patients within healthcare facilities

Smart Glasses in Health Care: A Patient Trust Perspective

Digitization in the health care sector is striving forward. Wearable technologies like smart glasses are being evaluated for providing hands-free and septic-safe access to information systems at the point of care. While smart glasses hold the potential to make service processes more efficient and effective, it is unclear whether patients would opt-in to treatments involving smart glasses. Patients are not active users of smart glasses but are nevertheless affected of outcomes produced by the symbiosis of health care workers and smart glasses. Using an online survey with 437 respondents, we find that it is important to properly explain to patients why smart glasses are being used and to proactively address data privacy concerns. Otherwise, smart glasses can significantly increase risk perceptions, reduce patients’ estimates of health care workers’ abilities, and decrease patients’ willingness to opt-in to medical procedures

Designing for Lived Health: Engaging the Sociotechnical Complexity of Care Work

As healthcare is increasingly shaped by everyday interaction with data and technologies, there is a widespread interest in creating information systems that help people actively participate in managing their own health and wellness. To date, personal health technologies are largely designed as large-scale “patient-centered” systems, grounded in a biomedical model of care and clinical processes and/or commercial “self-care” technologies, that seek to facilitate individual behavior change through activities like fitness tracking. Through investigating the lived experience of chronic illness—multiple, messy, and often the site of uncomfortable dependencies—my thesis empirically and theoretically engages the limitations of such popular design narratives to address sociotechnical complexities in personal health management. My findings, drawn from people’s care practices across three distinct field sites, argue for a need to contend with lived health: the ways in which everyday health and wellness activities are connected to wider ecologies of care that include the emotional labor of family and friends, entanglements of data, machineries and bodies, localized networks of resources and expertise, and contested forms of information work. My thesis contributes to the literature of Information and Computer Science in the fields of Human-Computer Interaction and Computer-Supported Cooperative Work by offering an alternative analytical lens for designing health systems that support a wider range of people’s social and emotional needs.PHDInformationUniversity of Michigan, Horace H. Rackham School of Graduate Studieshttps://deepblue.lib.umich.edu/bitstream/2027.42/146030/1/eskaziu_1.pd

Participative Urban Health and Healthy Aging in the Age of AI

This open access book constitutes the refereed proceedings of the 18th International Conference on String Processing and Information Retrieval, ICOST 2022, held in Paris, France, in June 2022. The 15 full papers and 10 short papers presented in this volume were carefully reviewed and selected from 33 submissions. They cover topics such as design, development, deployment, and evaluation of AI for health, smart urban environments, assistive technologies, chronic disease management, and coaching and health telematics systems

Emotion in organisations: working in British pubs

Research into emotions in organisations has grown considerably in recent years, inspiring both academic and practitioner interest. This thesis reviews the growing literature on the subject, especially considering Hochschild's (1983) concept of emotional labour and the possible emotional demands and impacts of service work. Concepts such as emotional exhaustion, burnout and desensitisation are often referred to in the literature although relatively few researchers draw attention to any more positive effects. This project sought to widen the study of the emotional implications of service work to include the large, but under researched public house sector of Britain's hospitality industry. This thesis investigates the nature of emotion rules in public houses, how such rules are learnt and identifies a variety of both negative and positive emotional demands of pub work and how workers react to these. A single ethnographic study was undertaken within a large chain of public houses. A mixture of participant observation and in-depth interviews provided a rich variety of data resulting in a broad picture of the nature of the emotions within a number of individual public houses within the chain, with the fieldworker taking on the role of an employee in five such units. When discussing the emotional demands of their work, there was a common assertion among study participants that pubs were rather different to other types of hospitality outlet. This was seen as particularly relevant to the nature of emotion rules, which were influenced by a variety of stakeholders, including management, colleagues, customers and self. The idea that bar staff need to be and be seen to be genuine with customers was often stressed. Although all were able to recall some specific incidents when some surface and deep acting was called for, these were perceived to be exceptions rather than the norm. Some negative emotional aspects were raised by participants, especially relating to dealing with unpleasant customers or situations. More positive 'effects' of emotional labour were also alluded to, with bar staff claiming to enjoy much of their work dealing with customers They described pleasure from satisfying customers and even 'enjoying' dealing with less pleasant ones when they felt they could maintain an element of control over potentially damaging situations. The thesis takes a reflexive approach to the topic being investigated. This is felt to be particularly important given the participatory nature of ethnography and the generally tacit nature of emotions and the management of emotion. The researcher discusses influences, experiences, problems and successes from a personal perspective, helping readers to understand the personal research journey undertaken and come to their own conclusions regarding the value of this piece of work

Unmet goals of tracking: within-track heterogeneity of students' expectations for

Educational systems are often characterized by some form(s) of ability grouping, like tracking. Although substantial variation in the implementation of these practices exists, it is always the aim to improve teaching efficiency by creating homogeneous groups of students in terms of capabilities and performances as well as expected pathways. If students’ expected pathways (university, graduate school, or working) are in line with the goals of tracking, one might presume that these expectations are rather homogeneous within tracks and heterogeneous between tracks. In Flanders (the northern region of Belgium), the educational system consists of four tracks. Many students start out in the most prestigious, academic track. If they fail to gain the necessary credentials, they move to the less esteemed technical and vocational tracks. Therefore, the educational system has been called a 'cascade system'. We presume that this cascade system creates homogeneous expectations in the academic track, though heterogeneous expectations in the technical and vocational tracks. We use data from the International Study of City Youth (ISCY), gathered during the 2013-2014 school year from 2354 pupils of the tenth grade across 30 secondary schools in the city of Ghent, Flanders. Preliminary results suggest that the technical and vocational tracks show more heterogeneity in student’s expectations than the academic track. If tracking does not fulfill the desired goals in some tracks, tracking practices should be questioned as tracking occurs along social and ethnic lines, causing social inequality

English Is It! (ELT Training Series). Vol. 15

The Research group From English Acquisition to English Learning and Teaching is registered at the Institute of Professional Development Teaching (IDP-ICE), at the University of Barcelona. The group, founded and led by Lourdes Montoro (September 2013 - June 2021), has involved 28 teachers and professionals. 7 of them have been members of the group, and, together with 21 guest authors, have presented their work in the publication which she also created, and coordinated to fulfill the objectives of the pedagogical project which she had devised: English Is It! (ELT Training Series (Vols. 1-15)

Mobile depth sensing technology and algorithms with application to occupational therapy healthcare

This thesis was submitted for the award of Doctor of Philosophy and was awarded by Brunel University LondonThe UK government is striving to shift its current healthcare delivery model from clini-cian–oriented services, to that of patient and self–care–oriented intervention strategies. It seeks to do so through Information Communication (ICT) and Computer Mediated Re-ality Technologies (CMRT) as a key strategy to overcome the ever–increasing scarcity of healthcare resources and costs. To this end, in the UK the use of paper–based information systems have exhibited their limitations in providing apposite care. At the national level, The Royal College of Occupational Therapists (RCOT) identify home visits and modifica-tions as key levers in a multifactorial health programme to evaluate interventions for older people with a history of falling or are identified as being prone to falling. Prescribing Assistive Equipment (AE) is one such mechanism that seeks to reduce the risk of falling whilst promoting the continued independence of physical dexterity and mobility in older adults at home. In the UK, the yearly cost of falls is estimated at £2.3 billion. Further evidence places a 30% to 60% abandonment rate on prescribed AE by and large due to a ‘poor fit’ and measurement inaccuracies. To remain aligned with the national strategy, and assist in the eradication of measurement inaccuracies, this thesis employs Mobile Depth Sensing and Motion Track-ing Devices (MDSMTDs) to assist OTs in in the process of digitally measuring the extrin-sic fall–risk factors for the provision of AE. The quintessential component in this assess-ment lies in the measurement of fittings and furniture items in the home. To digitise and aid in this process, the artefact presented in this thesis employs stereo computer–vision and camera calibration algorithms to extract edges in 3D space. It modifies the Sobel–Feldman convolution filter by reducing the magnitude response and employs the camera intrinsic parameters as a mechanism to calculate the distortion matrix for interpolation between the edges and the 3D point cloud. Further Augmented Reality User Experience (AR-UX) facets are provided to digitise current state of the art clinical guidance and over-lay its instructions onto the real world (i.e., 3D space). Empirical mixed methods assessment revealed that in terms of accuracy, the arte-fact exhibited enhanced performance gains over current paper–based guidance. In terms of accuracy consistency, the artefact can rectify measurement consistency inaccuracies, but there are still a wide range of factors that can influence the integrity of the point-cloud in respect of the device’s point-of-view, holding positions and measurement speed. To this end, OTs usability, and adoption preferences materialise in favour of the artefact. In conclusion, this thesis demonstrates that MDSMTDs are a promising alterna-tive to existing paper–based measurement practices as OTs appear to prefer the digital–based system and that they can take measurements more efficiently and accurately