A novel algorithm for optimal buffer allocation in automated asynchronous unreliable lines

The Buffer Allocation Problem is a well-known optimization problem aiming at determining the optimal buffer sizes in a manufacturing system composed by various machines decoupled by buffers. This problem still has scientific relevance because of problem complexity and trade-off between conflicting goals. Moreover, it assumes industrial relevance in reconfigurable manufacturing lines, where buffer sizes can be easily adapted to the production scenario. This work proposes a novel algorithm integrating performance evaluation and optimization by means of throughput cuts based on a linear approximation. Numerical results show the validity of the proposed approach with respect to the traditional gradient-based method. Moreover, an industrial case study integrating the proposed approach into a decision-support system for the buffer allocation and reallocation is analyzed

How Kano’s Performance Mediates Perceived SERVQUAL Impact on Kansei

Through Kansei Engineering (KE) methodology in services, the perceived service quality shows a direct impact on Kansei response. In order to strengthen the KE methodology, Kano model is embedded considering the attractive [A] and one-dimensional [O] performances. However, to what extent the Kano performance brings significant impact on Kansei is questionable and has not been explored yet. It is beneficial to measure the effort spent to improve a certain service attribute, considering the Kano performance and its impact on Kansei. This study on logistics services confirms that the Kano’s attractive category [A] shows the highest impact on Kansei (with loading of 0.502), followed by one-dimensional [O] and must-be [M] ones (with loadings of 0.514 and 0.507), respectively. The service provider should prioritize Kano’s [A] service attributes first for improvement. Keywords - Kano, logistics services, Kansei, SERVQUA