Interactive product browsing and configuration using remote augmented reality sales services

Real-time remote sales assistance is an underdeveloped component of online sales services. Solutions involving web page text chat, telephony and video support prove problematic when seeking to remotely guide customers in their sales processes, especially with configurations of physically complex artefacts. Recently, there has been great interest in the application of virtual worlds and augmented reality to create synthetic environments for remote sales of physical artefacts. However, there is a lack of analysis and development of appropriate software services to support these processes. We extend our previous work with the detailed design of configuration context services to support the management of an interactive sales session using augmented reality. We detail the context and configuration services required, presenting a novel data service streaming configuration information to the vendor for business analytics. We expect that a fully implemented configuration management service, based on our design, will improve the remote sales experience for both customers and vendors alike via analysis of the streamed information

PEMODELAN INTEGRASI CONFIGURATION MANAGEMENT UNTUK MENDUKUNG KINERJA SERVICE DESK PADA PT. XYZ

PEMODELAN INTEGRASI CONFIGURATION MANAGEMENT UNTUK MENDUKUNG KINERJA SERVICE DESK PADA PT. XYZ - ITIL, ITSM, configuration management, service des

An Autonomous Engine for Services Configuration and Deployment.

The runtime management of the infrastructure providing service-based systems is a complex task, up to the point where manual operation struggles to be cost effective. As the functionality is provided by a set of dynamically composed distributed services, in order to achieve a management objective multiple operations have to be applied over the distributed elements of the managed infrastructure. Moreover, the manager must cope with the highly heterogeneous characteristics and management interfaces of the runtime resources. With this in mind, this paper proposes to support the configuration and deployment of services with an automated closed control loop. The automation is enabled by the definition of a generic information model, which captures all the information relevant to the management of the services with the same abstractions, describing the runtime elements, service dependencies, and business objectives. On top of that, a technique based on satisfiability is described which automatically diagnoses the state of the managed environment and obtains the required changes for correcting it (e.g., installation, service binding, update, or configuration). The results from a set of case studies extracted from the banking domain are provided to validate the feasibility of this propos

Dynamic Model-based Management of Service-Oriented Infrastructure.

Models are an effective tool for systems and software design. They allow software architects to abstract from the non-relevant details. Those qualities are also useful for the technical management of networks, systems and software, such as those that compose service oriented architectures. Models can provide a set of well-defined abstractions over the distributed heterogeneous service infrastructure that enable its automated management. We propose to use the managed system as a source of dynamically generated runtime models, and decompose management processes into a composition of model transformations. We have created an autonomic service deployment and configuration architecture that obtains, analyzes, and transforms system models to apply the required actions, while being oblivious to the low-level details. An instrumentation layer automatically builds these models and interprets the planned management actions to the system. We illustrate these concepts with a distributed service update operation

Integrating an Online Configuration Checker with Existing Management Systems : Application to CIM/WBEM Environments

National audienceRuntime configuration validation is a critical requirement if we are to build reliable self-adaptive management systems. This paper presents a generic framework that includes a runtime configuration checker built upon a high-level language dedicated to the specification of configurations and validity constraints. In addition, we describe a methodology for using this framework and integrating the configuration checker with existing management systems. In particular, we show how we use the framework to enrich a CIM/WBEM management environment with automatic runtime configuration validation against a defined set of constraints guarding structural correctness and service behavior conformance. Our experiments with management models conforming to the CIM Virtual System profile show viable results demonstrating the feasibility of our approach

CrossFlow: Integrating Workflow Management and Electronic Commerce

The CrossFlow1 architecture provides support for cross-organisational workflow management in dynamically established virtual enterprises. The creation of a business relationship between a service provider organisation performing a service on behalf of a consumer organisation can be made dynamic when augmented by virtual market technology, the dynamic configuration of the contract enactment infrastructures, and the provision of fine grained service monitoring and control. Standard ways of describing services and contracts can be combined with matchmaking technology to create a virtual market for such service provision and consumption. A provider can then advertise its services in the market and consumers can search for a compatible business partner. This provides choice in selecting a partner and allows the deferment of the decision to a point in time where it can be made on the most up-to-date requirements of the consumer and service offers in the market. The penalty for deferred decision making is the time to set up the infrastructure in each organisation for the dynamically established contract. Thus, a further aspect of CrossFlow was to exploit the contract in the dynamic and automatic configuration of the contract enactment and supervision infrastructures of the respective organisations and in linking them in a dynamic fashion. The electronic contract, which results from the agreement between the newly established business partners, completely specifies the intended collaboration between them. Given the importance of the business process enacted by the provider, this includes fine-grained monitoring and control to allow tight co-operation between the organisations