Selecting Cloud Service Providers - Towards a Framework of Assessment Criteria and Requirements

The on-demand usage of enterprise software services from the cloud rapidly evolves towards a viable IT outsourcing option. Although the successful use of software services considerably depends on the ability of the consumers to assess the various offerings and select the ones best suited, literature provides little support for the evaluation of software services and their providers. In this manuscript, we address the question of how to support the evaluation of software service providers. Building upon a design science research approach and a literature survey, we propose an assessment framework that assembles relevant criteria for the evaluation of software service providers. We examine the practical relevance of the assembled criteria using the results of an empirical study, in which we surveyed 28 experts on the subject matter. The results indicate that the framework is effective in supporting the assessment of service providers

Multikonferenz Wirtschaftsinformatik (MKWI) 2016: Technische Universität Ilmenau, 09. - 11. März 2016; Band III

Übersicht der Teilkonferenzen Band III • Service Systems Engineering • Sicherheit, Compliance und Verfügbarkeit von Geschäftsprozessen • Smart Services: Kundeninduzierte Kombination komplexer Dienstleistungen • Strategisches IT-Management • Student Track • Telekommunikations- und Internetwirtschaft • Unternehmenssoftware – quo vadis? • Von der Digitalen Fabrik zu Industrie 4.0 – Methoden und Werkzeuge für die Planung und Steuerung von intelligenten Produktions- und Logistiksystemen • Wissensmanagemen