Reply With: Proactive Recommendation of Email Attachments

Email responses often contain items-such as a file or a hyperlink to an external document-that are attached to or included inline in the body of the message. Analysis of an enterprise email corpus reveals that 35% of the time when users include these items as part of their response, the attachable item is already present in their inbox or sent folder. A modern email client can proactively retrieve relevant attachable items from the user's past emails based on the context of the current conversation, and recommend them for inclusion, to reduce the time and effort involved in composing the response. In this paper, we propose a weakly supervised learning framework for recommending attachable items to the user. As email search systems are commonly available, we constrain the recommendation task to formulating effective search queries from the context of the conversations. The query is submitted to an existing IR system to retrieve relevant items for attachment. We also present a novel strategy for generating labels from an email corpus---without the need for manual annotations---that can be used to train and evaluate the query formulation model. In addition, we describe a deep convolutional neural network that demonstrates satisfactory performance on this query formulation task when evaluated on the publicly available Avocado dataset and a proprietary dataset of internal emails obtained through an employee participation program.Comment: CIKM2017. Proceedings of the 26th ACM International Conference on Information and Knowledge Management. 201

Annotated Bibliography: The Reference Desk: Grand Idea or Gone Down the River?

This bibliography is from a panel presentation at the 2017 ACL Conference. The goal of this panel was to explore different rationales or sets of values that illustrated the continuation of the reference desk and reference service as essential to the success of the academic community. We discovered that “what to do with reference” is far from a settled question. We discovered passionate arguments, diverse models, and an array of data. In this current stage of figuring out the value of academic libraries to the campus as a whole and to students in particular, it seemed that there was limited hard data connecting Reference services to how they met students’ needs. How do we make ourselves valuable, important, essential, and useful? Maybe we need to change our model? If so, how do we examine ourselves and our environment appropriately to make this happen? What factors should we examine? Which ones must we keep? What things can we discard or change? When students come to seek assistance, they generally need the short, instant, and personal help, without having to attend a whole training session or class. Individual and personalized guidance for their immediate need is the most important factor for them. How do libraries provide that

Web-Scale Discovery and Federated Search

In stark contrast to the library card catalogs of old, today’s library search interfaces offer much more than one-dimensional, item-specific searching. Users are now engaged in a process of discovery in which they are empowered to control not only the sources of content being searched, but also the context into which information is delivered, and the platform onto which information is synthesized. By eliminating the barriers to information discovery, law libraries can position themselves as true partners in this process, defining their mission in new ways, and providing critical services in an ever-complex information ecosystem

From Traditional Adaptive Data Caching to Adaptive Context Caching: A Survey

Context data is in demand more than ever with the rapid increase in the development of many context-aware Internet of Things applications. Research in context and context-awareness is being conducted to broaden its applicability in light of many practical and technical challenges. One of the challenges is improving performance when responding to large number of context queries. Context Management Platforms that infer and deliver context to applications measure this problem using Quality of Service (QoS) parameters. Although caching is a proven way to improve QoS, transiency of context and features such as variability, heterogeneity of context queries pose an additional real-time cost management problem. This paper presents a critical survey of state-of-the-art in adaptive data caching with the objective of developing a body of knowledge in cost- and performance-efficient adaptive caching strategies. We comprehensively survey a large number of research publications and evaluate, compare, and contrast different techniques, policies, approaches, and schemes in adaptive caching. Our critical analysis is motivated by the focus on adaptively caching context as a core research problem. A formal definition for adaptive context caching is then proposed, followed by identified features and requirements of a well-designed, objective optimal adaptive context caching strategy.Comment: This paper is currently under review with ACM Computing Surveys Journal at this time of publishing in arxiv.or

Applying Wikipedia to Interactive Information Retrieval

There are many opportunities to improve the interactivity of information retrieval systems beyond the ubiquitous search box. One idea is to use knowledge bases—e.g. controlled vocabularies, classification schemes, thesauri and ontologies—to organize, describe and navigate the information space. These resources are popular in libraries and specialist collections, but have proven too expensive and narrow to be applied to everyday webscale search. Wikipedia has the potential to bring structured knowledge into more widespread use. This online, collaboratively generated encyclopaedia is one of the largest and most consulted reference works in existence. It is broader, deeper and more agile than the knowledge bases put forward to assist retrieval in the past. Rendering this resource machine-readable is a challenging task that has captured the interest of many researchers. Many see it as a key step required to break the knowledge acquisition bottleneck that crippled previous efforts. This thesis claims that the roadblock can be sidestepped: Wikipedia can be applied effectively to open-domain information retrieval with minimal natural language processing or information extraction. The key is to focus on gathering and applying human-readable rather than machine-readable knowledge. To demonstrate this claim, the thesis tackles three separate problems: extracting knowledge from Wikipedia; connecting it to textual documents; and applying it to the retrieval process. First, we demonstrate that a large thesaurus-like structure can be obtained directly from Wikipedia, and that accurate measures of semantic relatedness can be efficiently mined from it. Second, we show that Wikipedia provides the necessary features and training data for existing data mining techniques to accurately detect and disambiguate topics when they are mentioned in plain text. Third, we provide two systems and user studies that demonstrate the utility of the Wikipedia-derived knowledge base for interactive information retrieval