Email responses often contain items-such as a file or a hyperlink to an
external document-that are attached to or included inline in the body of the
message. Analysis of an enterprise email corpus reveals that 35% of the time
when users include these items as part of their response, the attachable item
is already present in their inbox or sent folder. A modern email client can
proactively retrieve relevant attachable items from the user's past emails
based on the context of the current conversation, and recommend them for
inclusion, to reduce the time and effort involved in composing the response. In
this paper, we propose a weakly supervised learning framework for recommending
attachable items to the user. As email search systems are commonly available,
we constrain the recommendation task to formulating effective search queries
from the context of the conversations. The query is submitted to an existing IR
system to retrieve relevant items for attachment. We also present a novel
strategy for generating labels from an email corpus---without the need for
manual annotations---that can be used to train and evaluate the query
formulation model. In addition, we describe a deep convolutional neural network
that demonstrates satisfactory performance on this query formulation task when
evaluated on the publicly available Avocado dataset and a proprietary dataset
of internal emails obtained through an employee participation program.Comment: CIKM2017. Proceedings of the 26th ACM International Conference on
Information and Knowledge Management. 201