Web analytics in the workplace: What Amazon and web newsrooms have in common – and where they differ.

The Politics of Data series continues with an investigation of how data-driven performance measurements operate in the workplace. What can we learn from the case of clicks in online news? Drawing from her ethnographic research shadowing web journalists, Angèle Christin illuminates the ambiguous and rather vague sets of meanings associated with clicks and web metrics that have become so omnipresent in online journalism

Telemarketing and Consumer protection in Nigeria: A Case for the Domestication of the U.S. Telephone Consumer Protection Act, (TCPA, 1991)

The Resolution of telecommunications regulatory issues that affect consumer protection with a view to adopting world best practices for enhanced Consumer Protection calls for a case by case review and appraisal of such topical and vexed issues that affect consumer protection in the telecommunications subsector. Consumer Protection issues in telecommunications revolves around matters of poor services, billing cost, lack of network, drop calls, telemarketing, unsolicited adverts etc. The problems of telemarketing and unsolicited advertisements have been endemic enough to attract criticism and calls for a legal framework to regulate or check the trend. In the USA, the issue of telemarketing and unsolicited adverts has since been addressed by the enactment of the U.S Telephone Consumer Protection Act, 1991. This work seeks to address the issues of telemarketing unsolicited advertisements in the telecommunications regulatory framework with a view to improving consumer satisfaction in the sector. A case for the domestication of the U.S.A experience is been made by an analysis of the USA TCPA, 1991, showing its relevance, shortcomings and grey areas and amendments for application in Nigeria. It is opined that the U.S TCPA 1991, when domesticated in Nigeria mutatis mutandis will cure the viral virus of unsolicited adverts in the Nigerian telecommunications regulatory environment. Keywords: consumer protection, U.S Telephone Consumer Protection Act, 1991, Telecommunications, Advertisement, Regulatory, customers, Lotteries, The Telemarketing Industry, Global Systems of Mobile Telecommunications (GSM), Value Added Services (VAS), National Coordinator of Wireless Application Service Providers of Nigeria (WASPAN), The Nigerian Communications Commission, Federal Communications Commission (FCC), Consumers Protection Council (CPC), Nigerian Communications Commissions (NCC)

We Can Work It Out: Co-op Compulsory Licensing as the Way Forward in Improving Access to Anti-Retroviral Drugs

This Article explores the social and developmental underpinnings of the access problem and describes the legal framework that provides the backdrop for the Waiver\u27s licensing scheme. Part III examines the various lenses, humanitarian, economic, and political, through which the underutilization problem may be viewed and explained. Part IV sets out the structural heart of the Waiver scheme\u27s deficiencies: the notion of the “compulsory” license itself. Part V posits a co-op scheme of licensing that aligns the concerns, goals, and incentives of IP owners, importers, exporters, and consumers. Finally, the Article relates the proposed scheme to more general trends in thinking regarding the deployment of intellectual property assets

At the Digital Doorstep: How Customers Use Doorbell Cameras to Manage Delivery Workers

At the Digital Doorstep: How Customers Use Doorbell Cameras to Manage Delivery Workers, by Data & Society's Labor Futures program director Aiha Nguyen and research analyst Eve Zelickson, offers insights into the changing nature of delivery work as a result of increased doorstep surveillance. Investigating the changing relationships between corporations, workers, and customers as a significant share of retail shifts from brick-and-mortar establishments to the doorstep, Nguyen and Zelickson focus on Amazon's fleet of gig workers, known as Flex drivers, and the popular Amazon Ring home security camera

Digital user's decision journey

The landscape of the Internet is continually evolving. This creates huge opportunities for different industries to optimize vital channels online, resulting in various-forms of new Internet services. As a result, digital users are interacting with many digital systems and they are exhibiting dynamic behaviors. Their shopping behaviors are drastically different today than it used to be, with offline and online shopping interacting with each other. They have many channels to access online media but their consumption patterns on different channels are quite different. They do philanthropy online to help others but their heterogeneous motivations and different fundraising campaigns leads to distinct path-to-contribution. Understanding the digital user’s decision making process behind their dynamic behaviors is critical as they interact with various digital systems for the firms to improve user experience and improve their bottom line. In this thesis, I study digital users’ decision journeys and the corresponding digital technology firms’ strategies using inter-disciplinary approaches that combine econometrics, economic structural modeling and machine learning. The uncovered decision journey not only offer empirical managerial insights but also provide guideline for introducing intervention to better serve digital users