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Design and Democracy: Transformative Agency within Indigenous Structure
South African democracy is perceived and evidenced to be under duress. This research questions how design, when underpinned by transdisciplinarity and abduction, can articulate and address this problem. The literature is reviewed to map how designed objects, processes, and philosophy enable and hamper notions of democracy. Within this literature, two concepts are identified as key to a South African context, and require further research - Indigenous Knowledge Systems (IKS) and cosmopolitanism. The African concept of Ubuntu, a subset of IKS, is argued to function as an authentic context, however, its ability to influence urban and diverse environments is questioned. Cosmopolitan theory, and Dewey's focus on experimentation, is argued to promote normative organisation, and its application to facilitate urban and dynamic participation is questioned. The Cape Town precinct - Long Street - provides a case study with which to unpack these two key concepts, and obtain empirical data to answer the research questions. Qualitative data is firstly obtained, from key informants who have the authority to influence the case study delineation. Based on this data, an Abductive instrument (Ai), based on Experience Design (XD) and Designing For Participation (DFP) methods, obtains quantitative data from public actors. Findings from the research include: political philosophy is increasingly enabled and countered by design; design is required to deconstruct and not fortify South African democracy; design is capable of operationalising decolonisation as a constructive, and not reductive, act; indigeneity is being reclaimed in urban contexts, and reinterpreted by design; reflective participation, and not historical assimilation, is a fundamental challenge for political studies; publics experiment with, and not on, themselves. The key implication of the research is designing critical representation, which is at the intersection of design, IKS, and cosmopolitanism. Here, empowerment is an indigenous imperative, design synthesises direct and representative democracy, and design intent is hyper-transparent
DEVELOPMENT OF A QUALITY MANAGEMENT ASSESSMENT TOOL TO EVALUATE SOFTWARE USING SOFTWARE QUALITY MANAGEMENT BEST PRACTICES
Organizations are constantly in search of competitive advantages in today’s complex global marketplace through improvement of quality, better affordability, and quicker delivery of products and services. This is significantly true for software as a product and service. With other things being equal, the quality of software will impact consumers, organizations, and nations. The quality and efficiency of the process utilized to create and deploy software can result in cost and schedule overruns, cancelled projects, loss of revenue, loss of market share, and loss of consumer confidence. Hence, it behooves us to constantly explore quality management strategies to deliver high quality software quickly at an affordable price.
This research identifies software quality management best practices derived from scholarly literature using bibliometric techniques in conjunction with literature review, synthesizes these best practices into an assessment tool for industrial practitioners, refines the assessment tool based on academic expert review, further refines the assessment tool based on a pilot test with industry experts, and undertakes industry expert validation. Key elements of this software quality assessment tool include issues dealing with people, organizational environment, process, and technology best practices. Additionally, weights were assigned to issues of people, organizational environment, process, and technology best practices based on their relative importance, to calculate an overall weighted score for organizations to evaluate where they stand with respect to their peers in pursuing the business of producing quality software. This research study indicates that people best practices carry 40% of overall weight, organizational best
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practices carry 30% of overall weight, process best practices carry 15% of overall weight, and technology best practices carry 15% of overall weight. The assessment tool that is developed will be valuable to organizations that seek to take advantage of rapid innovations in pursuing higher software quality. These organizations can use the assessment tool for implementing best practices based on the latest cutting edge management strategies that can lead to improved software quality and other competitive advantages in the global marketplace.
This research contributed to the current academic literature in software quality by presenting a quality assessment tool based on software quality management best practices, contributed to the body of knowledge on software quality management, and expanded the knowledgebase on quality management practices. This research also contributed to current professional practice by incorporating software quality management best practices into a quality management assessment tool to evaluate software