Answer Ranking for Product-Related Questions via Multiple Semantic Relations Modeling

Many E-commerce sites now offer product-specific question answering platforms for users to communicate with each other by posting and answering questions during online shopping. However, the multiple answers provided by ordinary users usually vary diversely in their qualities and thus need to be appropriately ranked for each question to improve user satisfaction. It can be observed that product reviews usually provide useful information for a given question, and thus can assist the ranking process. In this paper, we investigate the answer ranking problem for product-related questions, with the relevant reviews treated as auxiliary information that can be exploited for facilitating the ranking. We propose an answer ranking model named MUSE which carefully models multiple semantic relations among the question, answers, and relevant reviews. Specifically, MUSE constructs a multi-semantic relation graph with the question, each answer, and each review snippet as nodes. Then a customized graph convolutional neural network is designed for explicitly modeling the semantic relevance between the question and answers, the content consistency among answers, and the textual entailment between answers and reviews. Extensive experiments on real-world E-commerce datasets across three product categories show that our proposed model achieves superior performance on the concerned answer ranking task.Comment: Accepted by SIGIR 202

Question-driven text summarization with extractive-abstractive frameworks

Automatic Text Summarisation (ATS) is becoming increasingly important due to the exponential growth of textual content on the Internet. The primary goal of an ATS system is to generate a condensed version of the key aspects in the input document while minimizing redundancy. ATS approaches are extractive, abstractive, or hybrid. The extractive approach selects the most important sentences in the input document(s) and then concatenates them to form the summary. The abstractive approach represents the input document(s) in an intermediate form and then constructs the summary using different sentences than the originals. The hybrid approach combines both the extractive and abstractive approaches. The query-based ATS selects the information that is most relevant to the initial search query. Question-driven ATS is a technique to produce concise and informative answers to specific questions using a document collection. In this thesis, a novel hybrid framework is proposed for question-driven ATS taking advantage of extractive and abstractive summarisation mechanisms. The framework consists of complementary modules that work together to generate an effective summary: (1) discovering appropriate non-redundant sentences as plausible answers using a multi-hop question answering system based on a Convolutional Neural Network (CNN), multi-head attention mechanism and reasoning process; and (2) a novel paraphrasing Generative Adversarial Network (GAN) model based on transformers rewrites the extracted sentences in an abstractive setup. In addition, a fusing mechanism is proposed for compressing the sentence pairs selected by a next sentence prediction model in the paraphrased summary. Extensive experiments on various datasets are performed, and the results show the model can outperform many question-driven and query-based baseline methods. The proposed model is adaptable to generate summaries for the questions in the closed domain and open domain. An online summariser demo is designed based on the proposed model for the industry use to process the technical text