Reliable Peer-to-Peer Access for Italian Citizens to Digital Government Services on the Internet

In the delivery of e-government services to citizens it should be clear that the viewpoint cannot simply be the standard one of client-supplier commonly used to provide services on the Internet. In a modern society it has rather to be the peer-to-peer approach which is typical of democracies, where institutions are equal to citizens in front of the law. But this is not yet a widely accepted standpoint in digital government efforts going on in many advanced countries in the world. Italian government, in its ever increasing effort to provide citizens with easier access to online government services, has instead adopted and is pursuing this symmetric approach, which is going to represent a fundamental tool in the ongoing march towards e-democracy. In this paper we describe the organizations involved in the process and the Information Technology (IT) infrastructure enabling the effective management of the whole process while ensuring the mandatory security functions in a democratic manner. Organizational complexity lies in the distribution of responsibilities for the management of people’s personal data among the more than 8000 Italian Municipalities and the need of keeping a centralized control on all processes dealing with identity of people. Technical complexity stems from the need of efficiently supporting this distribution of responsibilities while ensuring, at the same time, interoperability of IT-based systems independent of technical choices of the organizations involved, and fulfillment of privacy constraints. The IT architecture defined for this purpose features a clear separation between security services, provided at an infrastructure level, and application services, exposed on the Internet as Web Services

CITIZENS AND INSTITUTIONS BETWEEN COMPUTERS AND INTERNET - AN EMPYRICAL EVIDENCE FROM THE ITALIAN CASE

The diffusion of ICT technologies that generated the Internet phenomenon, is responsible of the world-wide incredible expectation level related to its high potential contribution to problem solution in many socio-economic sectors. In facts, the contribution of ICT in some sectors, as organizations management (public or private, profit or no-profit), was undoubtedly highly effective. The interaction between citizens and institutions is also considered extremely interesting, as the specific funds appropriation since the end of 90es of European Union on these topics can demonstrate. This wide interest caused the expectation of a remarkable services improvement, but the obtained results doesn’t seem as much satisfactory. This international and European scenario had a meaningful reflex also in Italian case, because the lack of information flows between Institutions and citizens in our country is always strongly perceived as critical point. In a former study of 1998 (Tesauro, Campisi), some institutional web sites was included in a wider study sample about the usage of internet communications, reaching unflattering results. Nevertheless, some recent “accidents” in citizen-institution relationships, widely reported by mass media and strictly related to computer technologies, suggest remarkable doubts about the usage of these technologies. This happen in spite of the creation of a specific Ministry in Italy and five years later the cited study, an incredible amount of time in terms of evolutionary dynamic of virtual environment). So, the main objective of this contribution is to show a scenario of citizen-institution relation via Internet in Italy at different scales (national, regional and local), identifying strength or weak points not only from users viewpoint and trying to underline the difficulties inherited from a poor usage of actual computer knowledge.

Incentives for the adoption of e-government by Greek municipalities

Purpose: The research aims to identify the incentives that play an important role in the evolution of e-government in Greece at local scale and its actual development level. It also investigates the factors and the perceived barriers that affect the development of local egovernment in Greek Municipalities, as well as the benefits they derive from it. Design/Methodology/Approach: The research is based on a survey that was conducted through a questionnaire to all 325 Municipalities of the country and includes data from 109 Municipalities that participated in the quantitative approach. Findings: While e-government is spread at a relatively satisfactory level, it appears that only a few Municipalities are performing well. Results highlight also the two main incentives that motivate Municipalities to adopt e-government: The first is the improvement of the efficiency of information exchange with the external environment and the second is managing internal issues-relationships in conjunction with the existence of prominent IT departments. Amongst the main factors that affect e-government adoption by Local authorities, budgetary constraints stand out, while the lack of personnel specialized in Information Technologies is identified as common obstacle. Practical Implications: Findings suggest that an integrated approach to e-government is needed in order to enable organizations to minimize failures and to overcome barriers and counter risks. The capacity to align e-government applications with the increasing and evolving needs and requirements of the citizens is the key to optimizing the benefits of eGovernment at local scale. Originality/Value: There is no similar empirical research in the context of Greece; hence, it seems important to increase the knowledge about the drivers of e-government adoption, especially in the public sector at the local scale.peer-reviewe

In the Battle for Reality: Social Documentaries in the U.S.

Provides an overview of documentaries that address social justice and democracy issues, and includes case studies of successful strategic uses of social documentaries

Under Construction (Identities, Communities and Visual Overkill)

Most of modern identities emerge from mediated interactions in public and virtual spaces. There are no acknowledged authorities to watch over organizational identities and grant them legitimacy. These identities are renegotiated in real and virtual communities, often carry a permanent label 'under construction' and can be violently contested in public space. Garrulous behaviour stimulated by interactive media and by the forthcoming Evernet allows for a gradual build-up of individual and social response to the visual overkill in media-regulated societies. Voicing the images over, we mobilize for action, dismantle institutional structures and generally speaking mix gate-keeping with data-dating, thus contributing to the overall change of world's cultural climate - one of bricks, clicks and flicks. Benetton's Toscani campaign and Napster's ordeal are cases in point.corporate identity;cultural climate;flicks;virtual community;visual overkill

The Information Commons: a public policy report

This report describes the history of the information commons, presents examples of online commons that provide new ways to store and deliver information, and concludes with policy recommendations. Available in PDF and HTML versions.BRENNAN CENTER FOR JUSTICE at NYU SCHOOL OF LAW Democracy Program, Free Expression Policy Project 161 Avenue of the Americas, 12th floor New York NY 10013 Phone: (212) 998-6730 Web site: www.brennancenter.org Free Expression Policy Project: www.fepproject.or

The Information Commons: a public policy report

This report describes the history of the information commons, presents examples of online commons that provide new ways to store and deliver information, and concludes with policy recommendations. Available in PDF and HTML versions.BRENNAN CENTER FOR JUSTICE at NYU SCHOOL OF LAW Democracy Program, Free Expression Policy Project 161 Avenue of the Americas, 12th floor New York NY 10013 Phone: (212) 998-6730 Web site: www.brennancenter.org Free Expression Policy Project: www.fepproject.or

Data Ingredients: smart disclosure and open government data as complementary tools to meet policy objectives. The case of energy efficiency.

Open government data are considered a key asset for eGovernment. One could argue that governments can influence other types of data disclosure, as potential ingredients of innovative services. To discuss this assumption, we took the example of the U.S. 'Green Button' initiative – based on the disclosure of energy consumption data to each user – and analysed 36 energy-oriented digital services reusing these and other data, in order to highlight their set of inputs. We find that apps suggesting to a user a more efficient consumption behaviour also benefit from average retail electricity cost/price information; that energy efficiency 'scoring' apps also need, at least, structured and updated information on buildings performance; and that value-added services that derive insights from consumption data frequently rely on average energy consumption information. More in general, most of the surveyed services combine consumption data, open government data, and corporate data. When setting sector-specific agendas grounded on data disclosure, public agencies should therefore consider (contributing) to make available all three layers of information. No widely acknowledged initiatives of energy consumption data disclosure to users are being implemented in the EU. Moreover, browsing EU data portals and websites of public agencies, we find that other key data ingredients are not supplied (or, at least, not as open data), leaving room for possible improvements in this arena