Loss systems in a random environment

We consider a single server system with infinite waiting room in a random environment. The service system and the environment interact in both directions. Whenever the environment enters a prespecified subset of its state space the service process is completely blocked: Service is interrupted and newly arriving customers are lost. We prove an if-and-only-if-condition for a product form steady state distribution of the joint queueing-environment process. A consequence is a strong insensitivity property for such systems. We discuss several applications, e.g. from inventory theory and reliability theory, and show that our result extends and generalizes several theorems found in the literature, e.g. of queueing-inventory processes. We investigate further classical loss systems, where due to finite waiting room loss of customers occurs. In connection with loss of customers due to blocking by the environment and service interruptions new phenomena arise. We further investigate the embedded Markov chains at departure epochs and show that the behaviour of the embedded Markov chain is often considerably different from that of the continuous time Markov process. This is different from the behaviour of the standard M/G/1, where the steady state of the embedded Markov chain and the continuous time process coincide. For exponential queueing systems we show that there is a product form equilibrium of the embedded Markov chain under rather general conditions. For systems with non-exponential service times more restrictive constraints are needed, which we prove by a counter example where the environment represents an inventory attached to an M/D/1 queue. Such integrated queueing-inventory systems are dealt with in the literature previously, and are revisited here in detail

Critically loaded multi-server queues with abandonments, retrials, and time-varying parameters

In this paper, we consider modeling time-dependent multi-server queues that include abandonments and retrials. For the performance analysis of those, fluid and diffusion models called "strong approximations" have been widely used in the literature. Although they are proven to be asymptotically exact, their effectiveness as approximations in critically loaded regimes needs to be investigated. To that end, we find that existing fluid and diffusion approximations might be either inaccurate under simplifying assumptions or computationally intractable. To address that concern, this paper focuses on developing a methodology by adjusting the fluid and diffusion models so that they significantly improve the estimation accuracy. We illustrate the accuracy of our adjusted models by performing a number of numerical experiments

The snowball effect of customer slowdown in critical many-server systems

Customer slowdown describes the phenomenon that a customer's service requirement increases with experienced delay. In healthcare settings, there is substantial empirical evidence for slowdown, particularly when a patient's delay exceeds a certain threshold. For such threshold slowdown situations, we design and analyze a many-server system that leads to a two-dimensional Markov process. Analysis of this system leads to insights into the potentially detrimental effects of slowdown, especially in heavy-traffic conditions. We quantify the consequences of underprovisioning due to neglecting slowdown, demonstrate the presence of a subtle bistable system behavior, and discuss in detail the snowball effect: A delayed customer has an increased service requirement, causing longer delays for other customers, who in turn due to slowdown might require longer service times.Comment: 23 pages, 8 figures -- version 3 fixes a typo in an equation. in Stochastic Models, 201

On Asymptotic Optimality of Dual Scheduling Algorithm In A Generalized Switch

Generalized switch is a model of a queueing system where parallel servers are interdependent and have time-varying service capabilities. This paper considers the dual scheduling algorithm that uses rate control and queue-length based scheduling to allocate resources for a generalized switch. We consider a saturated system in which each user has infinite amount of data to be served. We prove the asymptotic optimality of the dual scheduling algorithm for such a system, which says that the vector of average service rates of the scheduling algorithm maximizes some aggregate concave utility functions. As the fairness objectives can be achieved by appropriately choosing utility functions, the asymptotic optimality establishes the fairness properties of the dual scheduling algorithm. The dual scheduling algorithm motivates a new architecture for scheduling, in which an additional queue is introduced to interface the user data queue and the time-varying server and to modulate the scheduling process, so as to achieve different performance objectives. Further research would include scheduling with Quality of Service guarantees with the dual scheduler, and its application and implementation in various versions of the generalized switch model