Application of Integrated Kano’s Method and Quality Deployment Function in New Product Development Process

Staying competitive in the fast growing is becoming more challenging. Every new product development is fundamental for any company but the quick launching time and meeting customers expectation is essentials. To stay competitive, one has to have a systematic way of new product development and have an effective approach to understand customer requirements better translate into new and improved product. Quality Function Deployment (QFD)method can be help to gather customer demands and link to the product design in a systematic way. Integrating Kano's Model result from the questionnaires into QFD framework, provide a deeper perspective of "hidden" customer needs that leads to a better product design. The objective of this study is to implement the integrated method Kano's Model and QFD on a new vegetable cutting machine blade cleaner development

Using the Kano Model and the Quality of the Publishing Function in Evaluating Jordan's Academic Digital Libraries: A Case Study of the University of Jordan

This study is based on the evaluation of digital libraries of government universities in Jordan and it followed the descriptive and analytical approach based on the Kano model in assessing the requirements for the integration of digital libraries, which is called the "Home Model". The University of Jordan library was used as a case study and then circulated to other public universities for optimal use of digital libraries. A combination of two global models was used to set the Quality Function Deployment criteria. The Kano model as a useful tool for evaluating the quality of services provided by institutions without any consideration for their type. Data was collected to feed the quality of the publishing job-Kanoo model through a questionnaire that was distributed to a sample of users at the University of Jordan to assess the extent to which the services required from the digital libraries were achieved. Because this type of studies relies on listening to the voice of the user (Voice of User), which is the main goal and goal in providing services by institutions, especially libraries, and through this, valuable and relevant information on issues that should be improved In order to increase the users' satisfaction and complementarity in meeting their needs. DOI: 10.7176/IKM/10-4-01 Publication date:May 31st 202

EVALUATION OF AN ONLINE INTELLIGENT TRANSPORTATION SYSTEM (ITS) ASSET MANAGEMENT SYSTEM

Intelligent Transportation System (ITS) enhances the performance of modern transportation systems by improving the reliability of travel times and reducing the risk of collisions and injuries. Recently, many public agencies have expressed a need for an ITS asset management system that will effectively and efficiently meet their requirements of managing associated resources, which often includes technologically sophisticated devices, computer hardware and software, and communications infrastructure. To address this need, the author evaluated different asset management systems for their potential efficacy to support public agencies requirements for an ITS asset management system. These requirements were identified through a nationwide survey of public agencies. This thesis included an evaluation of NexusWorx, a customized ITS asset management system along with the Enterprise Based GIS and Microsoft Access, based on a case study conducted on a selected site in Spartanburg, South Carolina. Multi-attribute utility analysis was performed to identify the relative utility of these three potential ITS asset management system. The capabilities of three systems were evaluated based on their performance and finally, a comprehensive evaluation was performed considering system capabilities and costs. The multi-attribute utility analysis revealed that Enterprise based GIS received the highest rating in terms of system capability. In the comprehensive evaluation, Nexusworx and Enterprise based GIS have received similar utility. This study concludes that if an agency has an Enterprise based GIS system, it would be effective to use ITS asset management on top of its existing system. If any agency does not have Enterprise based GIS system, they can either adopt a customized ITS asset management system or they might consider to develop an Enterprise based GIS supported asset management system for ITS, which will eventually be useful for managing other assets as well. House of Quality (HQ) analysis was performed as another evaluation method that visually demonstrated similar findings as the multi-attribute utility analysis

Strategi Inovasi Industri Kecil Suku Cadang di Kota Padang

Small and medium enterprises in Indonesia gave big contributions to create job opportunities for community and increased Gross Domestic Product. Unfortunately, the current SMEs did not get any respect from the government. This is evidenced by many problems that happened with SMEs in Indonesia. Agency Statistic Center conducted survey in 2009 and 2010 and identified causes of the problems are availability of raw materials, financial problem, marketing, fuel or energy, transportation, skills, payment and many others. Formulation of the problems is how to design indicators of innovation that can be used to make policy strategies to solve the problems. The objective of research is to recommend some innovation indicators for spare part in Padang and use the indicators to make innovation policies. Method to determine the ability innovation of spare parts industries is Quality Function Deployment (QFD). The first stage is identify consumer needs. Consumer needs obtained from literatures and interviewed of stakeholders. Then, calculated based on customer importance ratings to obtain critical and non critical indicators. Indicators will be presented into the House of Quality (HOQ). The results of HOQ are determined some strategies by using SWOT analysis. This research result obtained 25 innovation indicators of technology that is divided into three aspects such as technology aspects, design and product quality aspects. Strategy formulation from SWOT analysis result some strategies with 4 categories and among of them are SO strategy (4 strategies), WO strategy (5 strategies), ST strategy (4 strategies), and WT strategy (3 strategies). Besides that, strategy architecture will present strategy implementation for 10 years and completed with some people that have participation to make this strategy implementation successful.Keywords: Indicator, small industries, innovation, strategy, production technolog

Evaluation of Quality Function Deployment System on Customers’ Patronage: An X-Ray of Nigerian Insurance Industry

This study was conducted to x-ray the nexus between Quality Function Deployment System and Customers Patronage in the operations of insurance company in Nigeria with primary objective of investigating how insurance companies can employ quality function deployment factors to improve customers’ patronage in the face of economic crisis and environmental change. Survey method was used to collect primary data through administration of questionnaires on 278 respondents from the selected insurance companies. Regression analysis, ANOVA and standardized regression analysis were used to analyze the formulated hypotheses. The findings showed that (R2=0.865, Adj. R2=0.825, F-test=1242.8, P< 0.000, for Hypothesis 1); (R2=0.883, F-test=1263.4, P< 0.000 for Hypothesis 2) all the hypotheses were statistically significant at 5% level indicating  that QFD compliance is very keen  factor to customers’ loyalty and patronage. Also, QFD variables have positive impact on customer patronage in the selected insurance companies. Therefore, the authors recommended that, flexibility in payment structure, fulfillment of claim and voice of customer satisfaction, should be reviewed from time to time by the management as major factors that will increase the rate of insurance patronage in Nigeria and this will ensure companies survival in time face of economic depression and build golden image in the faces of potential customers. Keywords: Quality function Deployment, customers patronage, customers loyalty and Voice of customer satisfaction

Analisis Kompetensi Kewirausahaan Industri Kecil Suku Cadang di Kota Padang

As economic development and current technology, there tends to SMEs have been reversed there is some effort to close down due to lack of existing orders in the business. Therefore, the government made efforts to assist existing SMEs to be able to survive in the face of global crisis is happening right now. These efforts may include providing small loans and may include training services in accordance with its business. One of the materials provided in the training is about entrepreneurship so that SMEs are expected to compete with similar companies. The low ability entrepreneur pointed out as one of the reasons SMEs are not able to compete with large companies, such as SI (Small Industry) Spare Parts in the city of Padang. The failure to penetrate IK Parts of competition to supply spare parts in the PT. Semen Padang because of its low ability entrepreneur is owned by SI. With no indicator of entrepreneur ability, there are some problems for governments about policies that will be taken for judge the SI. Therefore, the entrepreneur ability should be decided to helps government in decisions making of policies, so that SI can be competing with larger companies. The method that been used in this study is the Quality Function Deployment (QFD) and the recommendations for policies that can be used by the government by using SWOT analysis. QFD is used to identify consumer needs and its association with the characteristic techniques provided by the government, so that the final results are the critical competencies that should be developed first. The linkage between the needs of consumers with technical characteristics reflected in the House of Quality (HOQ). While the results of the SWOT analysis are four types of strategies which can be used later by using the strategy outlined in the strategy implementation architecture for 10 years. This research resulted in 25 indicators of entrepreneurial competencies that include Human Resources (HR), financial, and research and development which consist of eight aspects. The resulting formulation of strategies using SWOT analysis generates SO Strategies (5 strategies), WO Strategies (7 strategies), ST Strategies (7 strategies), and WT Strategies (5 strategies). The design of the implementation of the strategy is planned for 10 years which is reflected in the architecture of the strategy and its implementation strategies.Keywords: small industries, indicators, competences, entrepreneur, strategie