A Typology for Business Transformations

The term “business transformation” is a buzzword, often used to signify fundamental changes undergone by organisations. Despite numerous works in enterprise transformation, IT-enabled business transformation and organizational transformation, there appears to be a lack of consensus on what actually constitutes a business transformation as opposed to other types of redesign or organisational improvement projects. Consequently, knowledge about which elements of a business system that are impacted by such an endeavour is largely inconsistent, and partially conflicting. We present a business transformation typology that considers 18 attributes pertaining to the transforming organisation and the transformation initiative. To explore our typology, we analysed 10 published case studies and classified them along two dimensions – one ranging from marginal to fundamental changes, and another on internal and external visibility. Our literature review reveals how the terminology has been misused, and we provide some directions to provide more clarity around transformation phenomena in IS research

The curious case of the missing employee in information systems research

ICT has transformed our working lives. The IS discipline has a great deal to contribute to better understand the employee management issues associated with the implementation of new technologies. This paper analyses the IS literature to ascertain the level of research being undertaken in the area of employee management and human resource management. The analysis illustrates that employee management is currently not a key area of research in the mainstream IS discipline. The antecedents as to why there have not been many papers published in this area are many and as yet unstudied. The paper concludes by suggesting future areas of research addressing employee management issues.<br /

Market Reactions to Investments in Information Technology: Insight from Warsaw Stock Exchange

Building on the Roztocki and Weistroffer (2009c) explanatory model, this study examines stock market reactions to announcements of information technology investments in Poland, an emerging market and transition economy. Based on 68 announcements by companies traded at the Warsaw Stock Exchange in the period 2002 to 2009, our study confirms some previously published results, but also shows that specific characteristics of announcements play a more important role than has been commonly assumed. Our results indicate that investors in Poland react more positively if systems are acquired from global rather than local vendors. Announcements about completed projects are more positively received than announcements about planned or in-progress projects. Furthermore, announcements in Polish, targeted at existing shareholders, are more likely to be received positively than similar announcements released in English, targeting global investors

Information Technology and Organizational Learning Interplay: A Survey

The objective of this paper is to provide a systematic review of the evolutionary trends in the research domain of information technology and organizational learning. Having surveyed various journals and key conferences between 2000 and 2018 on the topic, we observe that information technology (IT) has expanded from its general form to various contemporary information systems, e.g. knowledge organization systems, communication and collaborative systems and decision support systems. However, organization learning (OL) now essentially occurs through knowledge management activities, e.g. knowledge acquisition, storing, sharing and application of knowledge. The survey reported here not only validates the interplay of IT and OL but also reveals some important intervening factors between IT and OL, e.g. absorptive capacity, organization culture, user trust, acceptance and satisfaction that work as deterministic elements in the reciprocal relationship of IT and OL. We propose future research to explore interaction between big data analytical systems and organizational learning

Identity Fraud: The Player Landscape in Australia

This paper investigates and categorises players in the identity fraud landscape in Australia. The player categories include: government and non-government proof of identity (POI) issuers and users; law agencies; the perpetrator; target organisations; solution providers and experts; the media; and community interest groups. The various interactions and collective arrangements between these organisations within and across sectors are important for several reasons. Firstly, in Australia, participants and identity crime perpetrators usually need a ‘set’ of POI documents which sum to at least 100 points in order to open accounts or receive benefits. The POI gathering sequence is referred to as the ‘circularity effect’ of acquiring POI documents. Secondly, perpetrators attack the ‘weakest link’ across a targeted sector and within targeted organisations. A contribution of this paper is to educe how organisations, in an IS context, through knowledge management (KM), knowledge sharing, sense-making, and organisational learning, from within and across sectors, can collectively combat the identity crime phenomenon

Organisational learning with SaaS CRM – A case study of higher education

Customer Relationship Management (CRM) generally has a reputation as a technology that does not live up to its over-inflated expectations. Yet, implementations in higher education remain on the rise. Higher Education institutions (HEIs) are embracing cloud-based CRM systems to upsurge performance, encourage better management practices, and enhance their relationship with staff and students. CRM success however relies heavily on an adaptive organisational learning (OL) process upon which proactive decisions can be made. This paper emphasises that committed learning in post-implementation use is paramount to attaining further understanding of the capabilities, features and functionality of the CRM. Investigating how SaaS CRM usage reflect an organisation’s learning in a Higher Education context, the paper presents theoretical and practical contributions in a framework for effective SaaS CRM utilisation, and recommends a continuous cycle of exploration-exploitation-exploration. Yet the reality is that organisations explore, exploit, and then stop exploring

Organisational Learning with SaaS CRM – A case study of Higher Education

Customer Relationship Management (CRM) generally has a reputation as a technology that does not live up to its over-inflated expectations. Yet, implementations in higher education remain on the rise. Higher Education institutions (HEIs) are embracing cloud-based CRM systems to upsurge performance, encourage better management practices, and enhance their relationship with staff and students. CRM success however relies heavily on an adaptive organisational learning (OL) process upon which proactive decisions can be made. This paper emphasises that committed learning in post-implementation use is paramount to attaining further understanding of the capabilities, features and functionality of the CRM. Investigating how SaaS CRM usage reflect an organisation’s learning in a Higher Education context, the paper presents theoretical and practical contributions in a framework for effective SaaS CRM utilisation, and recommends a continuous cycle of exploration-exploitation-exploration. Yet the reality is that organisations explore, exploit, and then stop exploring

Aprendizagem organizacional e inovação : um estudo bibliométrico acerca das publicações nos últimos quinze anos

Orientadora : Danielle Mantovani Lucena da SilvaArtigo cientìfico (especialização) - Universidade Federal do Paraná, Setor de Ciências Sociais Aplicadas, Curso de Especialização MBA em MarketingInclui referênciasResumo: A relação entre Aprendizagem Organizacional e Inovação é investigada nesta pesquisa bibliométrica em periódicos acadêmicos internacionais na área de Estratégia e Marketing. Foi utilizada a técnica de citação para identificação dos trabalhos mais influentes e da evolução deste diálogo entre os anos de 2001 e 2015. A amostra selecionada foi composta por 90 artigos e mais de 4.300 citações, que tiveram forte influência conceitual da Aprendizagem Organizacional e a Inovação, ambas caracterizadas como capacidades dinâmicas de marketing. Os autores mais citados foram agrupados em três blocos: anos de 2001 até 2005, 2006 até 2010, e 2011até 2015. Os resultados evidenciam: a)os estudos mais relevantes no período analisado; b)a evolução das citações nos estudos subsequentes; e c)os principais periódicos que publicam o assunto. Este artigo propõe um panorama acerca das publicações científicas dos últimos 15 anos vinculados aos periódicos acadêmicos internacionais da área da Estratégia e Marketing que abordam a relação da aprendizagem organizacional e da inovação

Organizational Learning with Crowdsourcing: The Revelatory Case of LEGO

Extant organizational learning theory conceptualizes organizational learning as an internal, member-based process, sometimes supported by, yet often independent of, IT. Recently, however, several organizations have begun to involve non-members systematically in their learning by using crowdsourcing, a form of open innovation enabled by state-of-the-art IT. We examine the phenomenon of IT-enabled organizational learning with crowdsourcing in a longitudinal revelatory case study of one such organization, LEGO (2010-14). We studied the LEGO Cuusoo crowdsourcing platform’s secret test in Japan, its widely recognized global launch, and its success in generating top-selling LEGO models. Based on an analysis of how crowdsourcing contributes to the organizational learning at LEGO, we propose the “ambient organizational learning” framework. The framework accommodates both traditional, member-based organizational learning and IT-enabled, non-member-based organizational learning with crowdsourcing