Product Line-based customization of e-Government documents

International audienceContent personalization has been one of the major trends in recent Document Engineering Research. The "one docum ent for n users" paradigm is being replaced by the "one user, one document" model, where the content to be delivered to a particular user is generated by some means. This is a very promising approach for e-Government, where personalized government services, including document generation, are more and more required by users. In this paper, we introduce a method to the generation of personalized documents called Document Product Lines (DPL). DPL allows generating content in domains with high variability and with high levels of reuse. We describe the basic principles underlying DPL and show its application to the e-Government field using the personalized tax statement as case study

Document Automation Architectures: Updated Survey in Light of Large Language Models

This paper surveys the current state of the art in document automation (DA). The objective of DA is to reduce the manual effort during the generation of documents by automatically creating and integrating input from different sources and assembling documents conforming to defined templates. There have been reviews of commercial solutions of DA, particularly in the legal domain, but to date there has been no comprehensive review of the academic research on DA architectures and technologies. The current survey of DA reviews the academic literature and provides a clearer definition and characterization of DA and its features, identifies state-of-the-art DA architectures and technologies in academic research, and provides ideas that can lead to new research opportunities within the DA field in light of recent advances in generative AI and large language models.Comment: The current paper is the updated version of an earlier survey on document automation [Ahmadi Achachlouei et al. 2021]. Updates in the current paper are as follows: We shortened almost all sections to reduce the size of the main paper (without references) from 28 pages to 10 pages, added a review of selected papers on large language models, removed certain sections and most of diagrams. arXiv admin note: substantial text overlap with arXiv:2109.1160

Modeling families of public licensing services: a case study

Software Product Lines (SPLs) enable the development of families of software systems by taking advantage of the commonalities and variabilities of the members of the family. Despite its many advantages, it is an unexplored area in the electronic government domain, an area with evident families of services, and with high demands to develop faster and better services to citizens and businesses while reducing costs. This paper discusses the need of formal methods to model SPLs for such domain. It presents a case study of a family of public licensing services modeled in UPPAAL and based on Featured Timed Automata, an extension of Timed Automata to model realtime SPLs. It analyzes the suitability of FTA to model distributed families of services, while provides hints on a possible enrichment of FTA to better support modularization and compositionality of services.This work is part of the project SMARTEGOV: Harnessing EGOV for Smart Governance (Foundations, Methods, Tools) / NORTE-01-0145-FEDER-000037, supported by Norte Portugal Regional Operational Programme (NORTE 2020), under the PORTUGAL 2020 Partnership Agreement, through the European Regional Development Fund (ERDF). The first author is further supported by FCT under grant PD/BD/52238/2013

Citizen-Centric and Multi-Curator Document Automation Platform: The Curator Perspective

Document automation is an approach that supports the creation of electronic documents in a flexible and efficient way. These systems allow the definition and management of (document) templates, which are extended versions of common documents with particular elements called fields, merge fields, form objects, etc. This paper introduces and discusses qDocs, a citizen-centric and multi-curator document automation platform for managing dynamic electronic documents (e.g. id cards, forms, certificates) accessible to any citizen in a easy and secure way. qDocs provides a single point of access for citizens to create, use and manage their own documents. These documents are produced from templates curated by public or private organizations (named as curators) that also participate in this qDocs ecosystem. This paper discusses particularly how curators may define, design and configure their templates and then make them available to citizens, allowing access to their respective documents in a secure and flexible way

Special Issue on: Personalisation in E-Government and Smart Cities

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