Amplifying Quiet Voices: Challenges and Opportunities for Participatory Design at an Urban Scale

Many Smart City projects are beginning to consider the role of citizens. However, current methods for engaging urban populations in participatory design activities are somewhat limited. In this paper, we describe an approach taken to empower socially disadvantaged citizens, using a variety of both social and technological tools, in a smart city project. Through analysing the nature of citizens’ concerns and proposed solutions, we explore the benefits of our approach, arguing that engaging citizens can uncover hyper-local concerns that provide a foundation for finding solutions to address citizen concerns. By reflecting on our approach, we identify four key challenges to utilising participatory design at an urban scale; balancing scale with the personal, who has control of the process, who is participating and integrating citizen-led work with local authorities. By addressing these challenges, we will be able to truly engage citizens as collaborators in co-designing their city

Waking Up a Sleeping Giant: Lessons from Two Extended Pilots to Transform Public Organizations by Internal Crowdsourcing

Digital transformation is a main driver for change, evolution, and disruption in organizations. As digital transformation is not solely determined by technological advancements, public environments necessitate changes in organizational practice and culture alike. A mechanism that seeks to realize employee engagement to adopt innovative modes of problem-solving is internal crowdsourcing, which flips the mode of operation from top-down to bottom-up. This concept is thus disrupting public organizations, as it heavily builds on IT-enabled engagement platforms that overcome the barriers of functional expertise and routine processes. Within this paper, we reflect on two design science projects that were piloted for six months within public organizations. We derive insights on the sociotechnical effects of internal crowdsourcing on organizational culture, social control, individual resources, motivation, and empowerment. Furthermore, using social cognitive theory, we propose design propositions for internal crowdsourcing, that guide future research and practice-oriented approaches to enable innovation in public organizations

A Multi-Dimensional Approach for Framing Crowdsourcing Archetypes

All different kinds of organizations – business, public, and non-governmental alike – are becoming aware of a soaring complexity in problem solving, decision making and idea development. In a multitude of circumstances, multidisciplinary teams, high-caliber skilled resources and world-class computer suites do not suffice to cope with such a complexity: in fact, a further need concerns the sharing and ‘externalization’ of tacit knowledge already existing in the society. In this direction, participatory tendencies flourishing in the interconnected society in which we live today lead ‘collective intelligence’ to emerge as key ingredient of distributed problem solving systems going well beyond the traditional boundaries of organizations. Resulting outputs can remarkably enrich decision processes and creative processes carried out by indoor experts, allowing organizations to reap benefits in terms of opportunity, time and cost. Taking stock of the mare magnum of promising opportunities to be tapped, of the inherent diversity lying among them, and of the enormous success of some initiative launched hitherto, the thesis aspires to provide a sound basis for the clear comprehension and systematic exploitation of crowdsourcing. After a thorough literature review, the thesis explores new ways for formalizing crowdsourcing models with the aim of distilling a brand-new multi-dimensional framework to categorize various crowdsourcing archetypes. To say it in a nutshell, the proposed framework combines two dimensions (i.e., motivations to participate and organization of external solvers) in order to portray six archetypes. Among the numerous significant elements of novelty brought by this framework, the prominent one is the ‘holistic’ approach that combines both profit and non-profit, trying to put private and public sectors under a common roof in order to examine in a whole corpus the multi-faceted mechanisms for mobilizing and harnessing competence and expertise which are distributed among the crowd. Looking at how the crowd may be turned into value to be internalized by organizations, the thesis examines crowdsourcing practices in the public as well in the private sector. Regarding the former, the investigation leverages the experience into the PADGETS project through action research – drawing on theoretical studies as well as on intensive fieldwork activities – to systematize how crowdsourcing can be fruitfully incorporated into the policy lifecycle. Concerning the private realm, a cohort of real cases in the limelight is examined – having recourse to case study methodology – to formalize different ways through which crowdsourcing becomes a business model game-changer. Finally, the two perspectives (i.e., public and private) are coalesced into an integrated view acting as a backdrop for proposing next-generation governance model massively hinged on crowdsourcing. In fact, drawing on archetypes schematized, the thesis depicts a potential paradigm that government may embrace in the coming future to tap the potential of collective intelligence, thus maximizing the utilization of a resource that today seems certainly underexploited

Assessing the maturity of crowdventuring for corporate entrepreneurship

none2noCorporate entrepreneurship is a process of strategic renewal and development of an existing business through the creation of new products, services, and activities, as well as new competitive postures and independent ventures. The performance of this process, which leverages the creativity and the initiative spirit of employees and managers, thus relies on the capacity of the organization to create favorable conditions for the emergence of such latent entrepreneurial potential. The development of participatory innovation models and collective intelligence offers new insights for conducting research on factors enabling corporate entrepreneurship. In particular, the internal company ‘crowd’ can be investigated with the purpose of studying the conditions under which the corporate entrepreneurship process can be successfully nurtured and conducted. In such view, this article moves from an extended review of corporate entrepreneurship and organizational innovation literature to define the concept of crowdventuring and to present an assessment tool aimed at evaluating the maturity of the crowdventuring process within an organization. The tool, which captures both individual and organization-related factors, is also used for an illustrative application into a multinational IT company. Some implications are drawn at the theory and practitioner levels.openElia, Gianluca*; Margherita, AlessandroElia, Gianluca; Margherita, Alessandr

Crowd-powered positive psychological interventions

Recent advances in crowdsourcing have led to new forms of assistive technologies, commonly referred to as crowd-powered devices. To best serve the user, these technologies crowdsource human intelligence as needed, when automated methods alone are insufficient. In this paper, we provide an overview of how these systems work and how they can be used to enhance technological interventions for positive psychology. As a specific example, we describe previous work that crowdsources positive reappraisals, providing users timely and personalized suggestions for ways to reconstrue stressful thoughts and situations. We then describe how this approach could be extended for use with other positive psychological interventions. Finally, we outline future directions for crowd-powered positive psychological interventions

Governing Actor Networks in an Emerging Crowdsourcing Ecosystem

Organisations harness the wisdom of community to solve problems or create new knowledge. Multiple organisations, diverse communities and multiple platforms are forming ecosystems to co-create value. We observe that Libraries, Archives, Galleries and Museums are forming collaborative crowdsourcing ecosystems to curate knowledge and create knowledge that ecosystem-wide stakeholders can use. However, despite the collaborative nature of crowdsourcing, various tensions arise among actors that hinder effective outcomes. Through a qualitative case study, we identify crowdsourcing actor networks and explore their tensions that hinder effective outcomes. We propose a strategic governance approach to foster crowdsourcing-based collaboration in a complex and dynamic ecosystem to create and capture value. This study presents a shift in the traditional schema of structured hierarchical governance of crowdsourcing projects to unstructured non-hierarchical governance of a multi-actor crowdsourcing ecosystem. The value propositions of crowdsourcing ecosystem actors networks are value co-creation, resource sharing, collective ownership, and mutual dependency

A City in Common: A Framework to Orchestrate Large-scale Citizen Engagement around Urban Issues

Citizen sensing is an approach that develops and uses lightweight technologies with local communities to collect, share and act upon data. In doing so it enables them to become more aware of how they can tackle local issues. We report here on the development and uptake of the 'City- Commons Framework for Citizen Sensing', a conceptual model that builds on Participatory Action Research with the aim of playing an integrating role: outlining the processes and mechanisms for ensuring sensing technologies are co-designed by citizens to address their concerns. At the heart of the framework is the idea of a city commons: a pool of community-managed resources. We discuss how the framework was used by communities in Bristol to measure and monitor the problem of damp housing

Leveraging Customer-integration Experience: A Review of Influencing Factors and Implications

Organizations have increasingly begun to co-create innovations, conduct idea competitions, or conduct crowdsourcing initiatives with customers in online communities. Yet, many customer-integration methods fail to attract sufficient customer participation and engagement. We draw on previous research to identify customers’ experience as an important determinant of whether customer-integration initiatives succeed. However, research has rarely applied the notion of experience in the context of customer integration. We conduct a cross-disciplinary literature review to identify the factors that constitute a positive customer-integration experience and the implications of the customer-integration experience. Based on 141 papers from marketing, technology and innovation management, information systems, human-computer interaction, and psychology research, we derive a framework for customer-integration experience that integrates 22 conceptually different influencing factors, 15 implications, and their interrelatedness based on motivation-hygiene theory. The framework sheds light on the current state of research on customer-integration experience and identifies possibilities for future research