ERP project’s internal stakeholder network and how it influences the project’s outcome

So far little effort has been put into researching the importance of internal ERP project stakeholders’ mutual interactions, realizing the project’s complexity, influence on the whole organization, and high risk for a useful final outcome. This research analyzes the stakeholders’ interactions and positions in the project network, their criticality, potential bottlenecks and conflicts. The main methods used are Social Network Analysis, and the elicitation of drivers for the individual players. Information was collected from several stakeholders from three large ERP projects all in global companies headquartered in Finland,together with representatives from two different ERP vendors, and with two experienced ERP consultants. The analysis gives quantitative as well as qualitative characterization of stakeholder criticality (mostly the Project Manager(s), the Business Owner(s) and the Process Owner(s)) , degree of centrality, closeness , mediating or bottleneck roles, relational ties and conflicts (individual, besides those between business and project organizations) , and clique formations. A generic internal stakeholder network model is established as well as the criticality of the project phases. The results are summarized in the form of a list of recommendations for future ERP projects to address the internal stakeholder impacts .Project management should utilize the latest technology to provide tools to increase the interaction between the stakeholders and to monitor the strength of these relations. Social network analysis tools could be used in the projects to visualize the stakeholder relations in order to better understand the possible risks related to the relations (or lack of them).ERP; Social networks ; Enterprise resource planning; Stakeholders

Interoperability, Trust Based Information Sharing Protocol and Security: Digital Government Key Issues

Improved interoperability between public and private organizations is of key significance to make digital government newest triumphant. Digital Government interoperability, information sharing protocol and security are measured the key issue for achieving a refined stage of digital government. Flawless interoperability is essential to share the information between diverse and merely dispersed organisations in several network environments by using computer based tools. Digital government must ensure security for its information systems, including computers and networks for providing better service to the citizens. Governments around the world are increasingly revolving to information sharing and integration for solving problems in programs and policy areas. Evils of global worry such as syndrome discovery and manage, terror campaign, immigration and border control, prohibited drug trafficking, and more demand information sharing, harmonization and cooperation amid government agencies within a country and across national borders. A number of daunting challenges survive to the progress of an efficient information sharing protocol. A secure and trusted information-sharing protocol is required to enable users to interact and share information easily and perfectly across many diverse networks and databases globally.Comment: 20 page

ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history

Knowledge Management for Foundations: Planning Study

Outlines objectives, methodologies, and issues for components of a study on knowledge management among foundations and solutions to challenges: existing practice, a market study, copyright issues, technical standards, taxonomies, and a pilot repository

Organizational Memory: an Approach from Knowledge Management and Quality Management of Organizational Learning Perspectives

The recognition of the fact that, as of late, knowledge represents one of the most important assets of an organization, decisively influencing its competitiveness, has led to some comprehensive approaches of organizational memory. The organizational memory and the organizational learning capacity are the main sources for a competitive edge, so the main challenge is to effectively manage knowledge while maintaining the quality of formation services. The scientific investigation of literature (Crosby, 1979; Deming, 1982; Juran, 1990; Barcet and Bonamy, 1994; Barnabé, 1997; Bouchard and Plante, 2002; Demeuse and Strauven, 2006) specific to the area of management of services related to organizational learning, reveals the orientation of research, based on: (a) conformity between delivered services and the demanded characteristics or specifications; (b) meeting client’s needs; (c) studying the existing adequacy between result and what had been announced, foreseen or promised; (d) improving overall functioning of the organization by defining and implementing of a quality project, one that will involve the whole necessary staff for satisfying the needs of the learners. This paper will present: (1) contributions to a coherent point of view regarding the organizational memory from the perspective of the principles of quality management of services associated to organizational learning and based upon Knowledge Management; (2) the analysis of the main quality models that may be employed in organizational learning related services; (3) a study regarding the perception of successful organizational factors in the field of Knowledge Management-based training services amongst Romanian companies and institutions.organizational learning services quality management, organizational learning success model, cognitive acquis, organizational memory, knowledge management methods

Verification of Branching-Time and Alternating-Time Properties for Exogenous Coordination Models

Information and communication systems enter an increasing number of areas of daily lives. Our reliance and dependence on the functioning of such systems is rapidly growing together with the costs and the impact of system failures. At the same time the complexity of hardware and software systems extends to new limits as modern hardware architectures become more and more parallel, dynamic and heterogenous. These trends demand for a closer integration of formal methods and system engineering to show the correctness of complex systems within the design phase of large projects. The goal of this thesis is to introduce a formal holistic approach for modeling, analysis and synthesis of parallel systems that potentially addresses complex system behavior at any layer of the hardware/software stack. Due to the complexity of modern hardware and software systems, we aim to have a hierarchical modeling framework that allows to specify the behavior of a parallel system at various levels of abstraction and that facilitates designing complex systems in an iterative refinement procedure, in which more detailed behavior is added successively to the system description. In this context, the major challenge is to provide modeling formalisms that are expressive enough to address all of the above issues and are at the same time amenable to the application of formal methods for proving that the system behavior conforms to its specification. In particular, we are interested in specification formalisms that allow to apply formal verification techniques such that the underlying model checking problems are still decidable within reasonable time and space bounds. The presented work relies on an exogenous modeling approach that allows a clear separation of coordination and computation and provides an operational semantic model where formal methods such as model checking are well suited and applicable. The channel-based exogenous coordination language Reo is used as modeling formalism as it supports hierarchical modeling in an iterative top-down refinement procedure. It facilitates reusability, exchangeability, and heterogeneity of components and forms the basis to apply formal verification methods. At the same time Reo has a clear formal semantics based on automata, which serve as foundation to apply formal methods such as model checking. In this thesis new modeling languages are presented that allow specifying complex systems in terms of Reo and automata models which yield the basis for a holistic approach on modeling, verification and synthesis of parallel systems. The second main contribution of this thesis are tailored branching-time and alternating time temporal logics as well as corresponding model checking algorithms. The thesis includes results on the theoretical complexity of the underlying model checking problems as well as practical results. For the latter the presented approach has been implemented in the symbolic verification tool set Vereofy. The implementation within Vereofy and evaluation of the branching-time and alternating-time model checker is the third main contribution of this thesis

CIO and CEO Heterogeneity, IT Support, and IT Competitiveness in Stable and Unstable Environments: An Empirical Study

While top management support is critical to the success of information technologies (IT), little is known about how differences and similarities between the CEO and the CIO influence such support. Accordingly, this research examines the heterogeneity between CEO and CIO as antecedents of organizational support and its impact on competitive position in regards to IT in stable and unstable environmental context. A survey instrument was developed and distributed to matched CIO and CEOs. The findings indicate that the CEO/CIO heterogeneity in terms of experience positively impacts the organizational support for IT. Also heterogeneity of the functional background has a negative impact on the long term support for IT in stable environment. With regards to the final outcome, the organizational support for IT positively influence the competitive position of the firm in regards to IT usage. The results provide guidance to both CIO and CEO regarding the type of support needed in different organizational context

Editorial

It is tradition that the Electronic Journal of Information Systems Evaluation (EJISE) publish a special issue containing the full versions of the best papers that were presented in a preliminary version during the 8th European Conference on Information Management and Evaluation (ECIME 2014). The faculty of Economics and Business Administration of the Ghent University was host for this successful conference on 11-12th of September 2014. ECIME 2014 received a submission of 86 abstracts and after the double-blind peer review process, thirty one academic research papers, nine PhD research papers, one master research paper and four work-in-progress papers were accepted and selected for presentation. ECIME 2014 hosted academics from twenty-two nationalities, amongst them: Australia, Belgium, Bosnia and Herzegovina, Brazil, Finland, France, Greece, Ireland, Lebanon, Lithuania, Macedonia (FYROM), Norway, Portugal, Romania, Russia, South Africa, South Korea, Spain, Sweden, The Netherlands, Turkey and the UK. From the thirty-one academic papers presented during the conference nine papers were selected for inclusion in this special issue of EJISE. The selected papers represent empirical work as well as theoretical research on the broad topic of management and evaluation of information systems. The papers show a wide variety of perspectives to deal with the problem