An Analysis of Mixed Initiative and Collaboration in Information-Seeking Dialogues

The ability to engage in mixed-initiative interaction is one of the core requirements for a conversational search system. How to achieve this is poorly understood. We propose a set of unsupervised metrics, termed ConversationShape, that highlights the role each of the conversation participants plays by comparing the distribution of vocabulary and utterance types. Using ConversationShape as a lens, we take a closer look at several conversational search datasets and compare them with other dialogue datasets to better understand the types of dialogue interaction they represent, either driven by the information seeker or the assistant. We discover that deviations from the ConversationShape of a human-human dialogue of the same type is predictive of the quality of a human-machine dialogue.Comment: SIGIR 2020 short conference pape

From Chatter to Matter: Addressing Critical Steps of Emotion Recognition Learning in Task-oriented Dialogue

Emotion recognition in conversations (ERC) is a crucial task for building human-like conversational agents. While substantial efforts have been devoted to ERC for chit-chat dialogues, the task-oriented counterpart is largely left unattended. Directly applying chit-chat ERC models to task-oriented dialogues (ToDs) results in suboptimal performance as these models overlook key features such as the correlation between emotions and task completion in ToDs. In this paper, we propose a framework that turns a chit-chat ERC model into a task-oriented one, addressing three critical aspects: data, features and objective. First, we devise two ways of augmenting rare emotions to improve ERC performance. Second, we use dialogue states as auxiliary features to incorporate key information from the goal of the user. Lastly, we leverage a multi-aspect emotion definition in ToDs to devise a multi-task learning objective and a novel emotion-distance weighted loss function. Our framework yields significant improvements for a range of chit-chat ERC models on EmoWOZ, a large-scale dataset for user emotion in ToDs. We further investigate the generalisability of the best resulting model to predict user satisfaction in different ToD datasets. A comparison with supervised baselines shows a strong zero-shot capability, highlighting the potential usage of our framework in wider scenarios.Comment: Accepted by SIGDIAL 202

Knowledge Elicitation Methods for Affect Modelling in Education

Research on the relationship between affect and cognition in Artificial Intelligence in Education (AIEd) brings an important dimension to our understanding of how learning occurs and how it can be facilitated. Emotions are crucial to learning, but their nature, the conditions under which they occur, and their exact impact on learning for different learners in diverse contexts still needs to be mapped out. The study of affect during learning can be challenging, because emotions are subjective, fleeting phenomena that are often difficult for learners to report accurately and for observers to perceive reliably. Context forms an integral part of learners’ affect and the study thereof. This review provides a synthesis of the current knowledge elicitation methods that are used to aid the study of learners’ affect and to inform the design of intelligent technologies for learning. Advantages and disadvantages of the specific methods are discussed along with their respective potential for enhancing research in this area, and issues related to the interpretation of data that emerges as the result of their use. References to related research are also provided together with illustrative examples of where the individual methods have been used in the past. Therefore, this review is intended as a resource for methodological decision making for those who want to study emotions and their antecedents in AIEd contexts, i.e. where the aim is to inform the design and implementation of an intelligent learning environment or to evaluate its use and educational efficacy

An Improved Approach of Intention Discovery with Machine Learning for POMDP-based Dialogue Management

An Embodied Conversational Agent (ECA) is an intelligent agent that works as the front end of software applications to interact with users through verbal/nonverbal expressions and to provide online assistance without the limits of time, location, and language. To help to improve the experience of human-computer interaction, there is an increasing need to empower ECA with not only the realistic look of its human counterparts but also a higher level of intelligence. This thesis first highlights the main topics related to the construction of ECA, including different approaches of dialogue management, and then discusses existing techniques of trend analysis for its application in user classification. As a further refinement and enhancement to our prior work on ECA, this thesis research proposes a cohesive framework to integrate emotion-based facial animation with improved intention discovery. In addition, a machine learning technique modelled from Q-learning (Quality-Learning) technique is introduced to support sentiment analysis for the adjustment of policy design in POMDP-based dialogue management. It is anticipated that the proposed research work is going to improve the accuracy of intention discovery while reducing the length of dialogues. Un agent de conversation incorporé (ECA) est un agent intelligent fonctionnant en amont des applications logicielles pour interagir avec les utilisateurs par le biais d\u27expressions verbales / non verbales et pour fournir une assistance en ligne sans limite de temps, de lieu et de langage. Pour aider à améliorer l\u27expérience de l\u27interaction homme-machine, il est de plus en plus nécessaire de doter la CEA de droits non seulement vis-à-vis de ses homologues humains, mais également d\u27un niveau de renseignement supérieur. Cette thèse aborde d’abord les principaux sujets liés à la construction de la CEA, y compris différentes approches de la gestion du dialogue, puis aborde les techniques existantes d’analyse des tendances pour son application à la classification des utilisateurs. Pour affiner et améliorer nos travaux antérieurs sur ECA, cette thèse de recherche propose un cadre cohérent pour intégrer une animation faciale basée sur les émotions avec une découverte de l’intention améliorée. En outre, une technique d\u27apprentissage automatique modélisée à partir de la technique Q-learning (Quality-Learning) est introduite pour prendre en charge l\u27analyse des sentiments afin d\u27ajuster la conception des stratégies dans la gestion du dialogue basée sur POMDP. On s’attend à ce que les travaux de recherche proposés améliorent la précision de la découverte de l’intention tout en réduisant la durée des dialogues

A Voice Interactive Multilingual Student Support System using IBM Watson

Systems powered by artificial intelligence are being developed to be more user-friendly by communicating with users in a progressively human-like conversational way. Chatbots, also known as dialogue systems, interactive conversational agents, or virtual agents are an example of such systems used in a wide variety of applications ranging from customer support in the business domain to companionship in the healthcare sector. It is becoming increasingly important to develop chatbots that can best respond to the personalized needs of their users so that they can be as helpful to the user as possible in a real human way. This paper investigates and compares three popular existing chatbots API offerings and then propose and develop a voice interactive and multilingual chatbot that can effectively respond to users mood, tone, and language using IBM Watson Assistant, Tone Analyzer, and Language Translator. The chatbot was evaluated using a use case that was targeted at responding to users needs regarding exam stress based on university students survey data generated using Google Forms. The results of measuring the chatbot effectiveness at analyzing responses regarding exam stress indicate that the chatbot responding appropriately to the user queries regarding how they are feeling about exams 76.5%. The chatbot could also be adapted for use in other application areas such as student info-centers, government kiosks, and mental health support systems.Comment: 6 page

SEWA DB: A rich database for audio-visual emotion and sentiment research in the wild

Natural human-computer interaction and audio-visual human behaviour sensing systems, which would achieve robust performance in-the-wild are more needed than ever as digital devices are becoming indispensable part of our life more and more. Accurately annotated real-world data are the crux in devising such systems. However, existing databases usually consider controlled settings, low demographic variability, and a single task. In this paper, we introduce the SEWA database of more than 2000 minutes of audio-visual data of 398 people coming from six cultures, 50% female, and uniformly spanning the age range of 18 to 65 years old. Subjects were recorded in two different contexts: while watching adverts and while discussing adverts in a video chat. The database includes rich annotations of the recordings in terms of facial landmarks, facial action units (FAU), various vocalisations, mirroring, and continuously valued valence, arousal, liking, agreement, and prototypic examples of (dis)liking. This database aims to be an extremely valuable resource for researchers in affective computing and automatic human sensing and is expected to push forward the research in human behaviour analysis, including cultural studies. Along with the database, we provide extensive baseline experiments for automatic FAU detection and automatic valence, arousal and (dis)liking intensity estimation