Perspectives for using software agents in e-Government applications

Governing a country includes a set of decentralised processes. Moreover, in the unions ofcountries with integrated economic space, the decentralisation issue gains the attention. The mostknown examples of federated governments are two of the biggest world economies: the UnitedStates of America and the European Union. The decentralisation is even more significant whenconsidering resources for businesses. Specifically the workforce, the land and the infrastructure arecommonly managed at the local or the sub-local level. The paper addresses the issues concerningcitizens’ mobility (both for personal and professional purposes) and businesses’ pan-Europeanoperations.Application of autonomous software agents to aid cross-border businesses operations andcitizens movements is addressed. The paper presents the possibility of making citizens’movements smoother and involving less paperwork. To support these ideas, the foundations andconclusions from Infocitizen initiative are introduced.In the conclusions of the paper, it is suggested that the agent-based technology for openingagents-ready virtual offices by agencies at all levels of government should be used. It wouldbenefit the users if they were allowed to set up software agents to act on their behalf and to searchall possible locations in order to find required resources. The mentioned task would be impossibleor extremely resource-consuming when done manually

Perspectives for using software agents in e-Government applications

Governing a country includes a set of decentralised processes. Moreover, in the unions ofcountries with integrated economic space, the decentralisation issue gains the attention. The mostknown examples of federated governments are two of the biggest world economies: the UnitedStates of America and the European Union. The decentralisation is even more significant whenconsidering resources for businesses. Specifically the workforce, the land and the infrastructure arecommonly managed at the local or the sub-local level. The paper addresses the issues concerningcitizens’ mobility (both for personal and professional purposes) and businesses’ pan-Europeanoperations.Application of autonomous software agents to aid cross-border businesses operations andcitizens movements is addressed. The paper presents the possibility of making citizens’movements smoother and involving less paperwork. To support these ideas, the foundations andconclusions from Infocitizen initiative are introduced.In the conclusions of the paper, it is suggested that the agent-based technology for openingagents-ready virtual offices by agencies at all levels of government should be used. It wouldbenefit the users if they were allowed to set up software agents to act on their behalf and to searchall possible locations in order to find required resources. The mentioned task would be impossibleor extremely resource-consuming when done manually

A qualitative study of stakeholders' perspectives on the social network service environment

Over two billion people are using the Internet at present, assisted by the mediating activities of software agents which deal with the diversity and complexity of information. There are, however, ethical issues due to the monitoring-and-surveillance, data mining and autonomous nature of software agents. Considering the context, this study aims to comprehend stakeholders' perspectives on the social network service environment in order to identify the main considerations for the design of software agents in social network services in the near future. Twenty-one stakeholders, belonging to three key stakeholder groups, were recruited using a purposive sampling strategy for unstandardised semi-structured e-mail interviews. The interview data were analysed using a qualitative content analysis method. It was possible to identify three main considerations for the design of software agents in social network services, which were classified into the following categories: comprehensive understanding of users' perception of privacy, user type recognition algorithms for software agent development and existing software agents enhancement

Mobile phone and e-government in Turkey: practices and technological choices at the cross-road

Enhanced data services through mobile phones are expected to be soon fully transactional and embedded within future mobile consumption practices. While private services will surely continue to take the lead, others such as government and NGOs will become more prominent m-players. It is not yet sure which form of technological standards will take the lead including enhance SMS based operations or Internet based specifically developed mobile phone applications. With the introduction of interactive transactions via mobile phones, currently untapped segment of the populations (without computers) have the potential to be accessed. Our research, as a reflection of the current market situation in an emerging country context, in the case of mobile phones analyzes the current needs or emergence of dependencies regarding the use of m/e-government services from the perspective of municipality officers. We contend that more research is needed to understand current preparatory bottlenecks and front loading activities to be able to encourage future intention to use e-government services through mobile phone technologies. This study highlights and interprets the current emerging practices and praxis for consuming m-government services within government

Business and Information System Alignment Theories Built on eGovernment Service Practice: An Holistic Literature Review

© 2019 The Author(s). Licensee IntechOpen. This chapter is distributed under the terms of the Creative Commons Attribution 3.0 License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.This chapter examines previous studies of alignment between business and information systems holistically in relation to the development of working associations among professionals from information system and business backgrounds in business organization and eGovernment sectors while investigating alignment research that permits the development and growth of information system, which is appropriate, within budget and on-time development. The process of alignment plays a key role in the construction of dependent associations among individuals from two different groups, and the progress of alignment could be enhanced by emerging an information system according to the investors’ prospects. The chapter presents system theory to gather and analyze the data across the designated platforms. The outcomes classify that alignment among business and information system departments remains a priority and is of worry in different ways in diverse areas, which provides prospects for the forthcoming discussion and research.Final Published versio

A transaction-oriented architecture for structuring unstructured information in enterprise applications

As 80-85% of all corporate information remains unstructured, outside of the processing scope of enterprise systems, many enterprises rely on Information Systems that cause them to risk transactions that are based on lack of information (errors of omission) or misleading information (errors of commission). To address this concern, the fundamental business concept of monetary transactions is extended to include qualitative business concepts. A Transaction Concept (TC) is accordingly identified that provides a structure for these unstructured but vital aspects of business transactions. Based on REA (Resources, Events, Agents) and modelled using Conceptual Graphs (CGs) and Formal Concept Analysis (FCA), the TC provides businesses with a more balanced view of the transactions they engage in and a means of discovering new transactions that they might have otherwise missed. A simple example is provided that illustrates this integration and reveals a key missing element. This example is supported by reference to a wide range of case studies and application areas that demonstrate the added value of the TC. The TC is then advanced into a Transaction-Oriented Architecture (TOA). The TOA provides the framework by which an enterprise’s business processes are orchestrated according to the TC. TOA thus brings Service-Oriented Architecture (SOA) and the productivity of enterprise applications to the height of the real, transactional world that enterprises actually operate in.</jats:p

Understanding smart contracts as a new option in transaction cost economics

Among different concepts associated with the term blockchain, smart contracts have been a prominent one, especially popularized by the Ethereum platform. In this study, we unpack this concept within the framework of Transaction Cost Economics (TCE). This institutional economics theory emphasizes the role of distinctive (private and public) contract law regimes in shaping firm boundaries. We propose that widespread adoption of the smart contract concept creates a new option in public contracting, which may give rise to a smart-contract-augmented contract law regime. We discuss tradeoffs involved in the attractiveness of the smart contract concept for firms and the resulting potential for change in firm boundaries. Based on our new conceptualization, we discuss potential roles the three branches of government – judicial, executive, and legislative – in enabling and using this new contract law regime. We conclude the paper by pointing out limitations of the TCE perspective and suggesting future research directions

The Rise of Mobile and the Diffusion of Technology-Facilitated Trafficking

In this report, researchers at the USC Annenberg Center on Communication Leadership & Policy (CCLP) reveal how those involved in human trafficking have been quick to adapt to the 21st-century global landscape. While the rapid diffusion of digital technologies such as mobile phones, social networking sites, and the Internet has provided significant benefits to society, new channels and opportunities for exploitation have also emerged. Increasingly, the business of human trafficking is taking place online and over mobile phones. But the same technologies that are being used for trafficking can become a powerful tool to combat trafficking. The precise role that digital technologies play in human trafficking still remains unclear, however, and a closer examination of the phenomenon is vital to identify and respond to new threats and opportunities.This investigation indicates that mobile devices and networks have risen in prominence and are now of central importance to the sex trafficking of minors in the United States. While online platforms such as online classifieds and social networking sites remain a potential venue for exploitation, this research suggests that technology facilitated trafficking is more diffuse and adaptive than initially thought. This report presents a review of current literature, trends, and policies; primary research based on mobile phone data collected from online classified sites; a series of firsthand interviews with law enforcement; and key recommendations to policymakers and stakeholders moving forward