Personal Communication Networks and Their Positive Effects on Online Collaboration and Outcome Quality on Wikipedia

Online collaborative projects have been utilized in a variety of ways over the past decade, such as bringing people together to build open source software or developing the world\u27s largest free encyclopedia. Personal communication networks as a feature do not exist in all collaborative projects. It is currently unclear if a designer\u27s decision to include a personal communication network in a collaborative project\u27s structure affects outcome quality. In this study, I investigated Wikipedia\u27s personal communication network and analyzed which Wikipedia editors are utilizing it and how they are connected to outcome quality. Evidence suggests that people who utilize these networks are more experienced in editing high quality articles and are more integrated in the community. Additionally, these individuals utilize the personal communication network for coordinating and perhaps mentoring editors who edit lower quality articles. The value of these networks is demonstrated by the characteristics of the users who use them. These findings indicate that designers of online collaborative projects can help improve the quality of outcomes in these projects by deciding to implement a personal communication network in their communities