Towards an Intelligent Workflow Designer based on the Reuse of Workflow Patterns

In order to perform process-aware information systems we need sophisticated methods and concepts for designing and modeling processes. Recently, research on workflow patterns has emerged in order to increase the reuse of recurring workflow structures. However, current workflow modeling tools do not provide functionalities that enable users to define, query, and reuse workflow patterns properly. In this paper we gather a suite for both process modeling and normalization based on workflow patterns reuse. This suite must be used in the extension of some workflow design tool. The suite comprises components for the design of processes from both legacy systems and process modeling

Activity Patterns in Process-aware Information Systems: Basic Concepts and Empirical Evidence

Recently, a variety of workflow patterns was suggested for capturing different aspects in process-aware information systems (PAISs) including control and data flow, resources, process change, and exception handling. All these patterns are highly relevant for implementing PAISs and for designing process modeling languages. However, current patterns provide only a partial answer to the question which business functions a designer might want to reuse when modeling processes. This paper presents a revised version of a collection of activity patterns to deal with this challenge. Each of them is related to a recurrent business function as it can be frequently found in process models (e.g., task execution request, notification, approval). We describe the identified activity patterns and their variants in detail. The main purpose of our paper is to discuss results from empirical studies, in which we analyzed more than 200 process models in order to evidence the practical relevance of the patterns. This includes a detailed analysis of the context in which activity patterns occur as well the frequency of this occurrence. These empirical findings can be used for the design of more intelligent, pattern-based process modeling tools

Verifying Existence, Completeness and Sequences of Semantic Process Patterns in Real Workflow Processes

In this paper we present a collection of high level workflow activity patterns based on the semantic of specific business functions (e.g., notification, task execution request, approval). In particular we discuss three pattern samples (approval, unidirectional and decision patterns). Moreover we gather the results of an analysis of their adoption on a wide set of real workflow processes (models). The analyses showed that the patterns are not only enough but also necessary to model all the 190 workflow processes which were subject of the investigation. We also show and discuss specific sequences or combination of patterns which were more often in the workflow processes analyzed. In larger research we apply these patterns as well as the analyses results in the development of a suite for process modeling and normalization

On the Design of IT Artifacts and the Emergence of Business Processes as Organizational Routines

Much of the BPM literature views business process design and implementation as a top-down process that is built on strategic alignment and managerial control. This view is inconsistent with the observation that information infrastructures, including a company’s business process infrastructure, are at drift, a term that refers to the lack of top-down management control. The paper contributes to resolving this inconsistency by developing a framework that conceptualizes business processes as emergent organizational routines that are represented, enabled, and constrained by IT artifacts. IT artifacts are developed in processes of functional-hierarchical decomposition and social design processes. Organizational routines have ostensive and performative aspects, forming a mutually constitutive duality. A literature review demonstrates that the propositions offered by the framework have been insufficiently considered in the BPM field. The paper concludes with an outlook to applying the framework to theorizing on the emergence of business processes on online social network sites

Exploring the Interplay of the Design and Emergence of Business Processes as Organizational Routines

Much of the BPM literature views business process design and implementation as a top-down process that is built on strategic alignment and managerial control.While this view has enabled the design of many IT artifacts for business processes, it is inconsistent with the observation that information infrastructures, including a company’s business process infrastructure, are at drift, a term that refers to the lack of topdown management control. The paper contributes to resolving this inconsistency by developing ameta-framework that conceptualizes business processes as emergent organizational routines that are represented, enabled, and constrained by IT artifacts. IT artifacts are developed in processes of functionalhierarchical decomposition and social design processes. Organizational routines have ostensive and performative aspects, forming a mutually constitutive duality. A literature review demonstrates that the propositions offered by the meta-framework have been insufficiently considered in the BPM field. The paper concludes with an outlook to applying the meta-framework to theorize about the interplay of design projects with the subsequent emergence of business processes in organizations

Services, Processes and Routines: Literature review and implications

Service management involves building new services by combining and recombining processes and routines. In this paper, we examine the ontological and epistemological perspectives that inform our understanding of the chunks of functionality that are being recombined. Based on a review of 367 influential articles, we identify two very different sets of assumptions about the nature of processes and routines. We discuss the implications of these divergent assumptions for service management

On the Support of Workflow Activity Patterns in Process Modeling Tools: Purpose and Requirements

Patterns increase the reuse of existing knowledge (e.g., design solutions, source code) within organizations and help to achieve consistency between applications. Patterns for process design have received considerable attention by both business analysts and researchers. Several pattern categories have been proposed including patterns for control and data flow, resources, process change, and exception handling. Workflow activity patterns, which can be used as building blocks for business process models (e.g., approval, task execution request), however, have not been explored in-depth so far. Related to this problem we have proposed a set of workflow activity patterns in the ProWAP project. Each activity pattern represents a recurrent business function as it can be frequently found in business processes. The completeness and existence of our activity patterns has been evaluated through an extensive analysis of real process models. In this paper we discuss how to implement activity patterns within a BPM tool. In particular, we describe major goals and requirements of the BPM tool we are currently developing and in which we apply workflow activity patterns. In this context, we also provide a discussion regarding the notion we use for representing activity patterns (BPMN 1.2 vs. UML 2.0)

Bringing Context Inside Process Research with Digital Trace Data

Context is usually conceptualized as “external” to a theory or model and treated as something to be controlled or eliminated in empirical research. We depart from this tradition and conceptualize context as permeating processual phenomena. This move is possible because digital trace data are now increasingly available, providing rich and fine-grained data about processes mediated or enabled by digital technologies. This paper introduces a novel method for including fine-grained contextual information from digital trace data within the description of process (e.g., who, what, when, where, why). Adding contextual information can result in a very large number of fine-grained categories of events, which are usually considered undesirable. However, we argue that a large number of categories can make process data more informative for theorizing and that including contextual detail enriches the understanding of processes as they unfold. We demonstrate this by analyzing audit trail data of electronic medical records using ThreadNet, an open source software application developed for the qualitative visualization and analysis of process data. The distinctive contribution of our approach is the novel way in which we contextualize events and action in process data. Providing new, usable ways to incorporate context can help researchers ask new questions about the dynamics of processual phenomena