Using the ISO/IEC 9126 product quality model to classify defects : a Controlled Experiment

Background: Existing software defect classification schemes support multiple tasks, such as root cause analysis and process improvement guidance. However, existing schemes do not assist in assigning defects to a broad range of high level software goals, such as software quality characteristics like functionality, maintainability, and usability. Aim: We investigate whether a classification based on the ISO/IEC 9126 software product quality model is reliable and useful to link defects to quality aspects impacted. Method: Six different subjects, divided in two groups with respect to their expertise, classified 78 defects from an industrial web application using the ISO/IEC 9126 quality main characteristics and sub-characteristics, and a set of proposed extended guidelines. Results: The ISO/IEC 9126 model is reasonably reliable when used to classify defects, even using incomplete defect reports. Reliability and variability is better for the six high level main characteristics of the model than for the 22 sub- characteristics. Conclusions: The ISO/IEC 9126 software quality model provides a solid foundation for defect classification. We also recommend, based on the follow up qualitative analysis performed, to use more complete defect reports and tailor the quality model to the context of us

Quality model for semantic IS standards

Semantic IS (Information Systems) standards are essential for achieving\ud interoperability between organizations. However a recent survey suggests that\ud not the full benefits of standards are achieved, due to the quality issues. This\ud paper presents a quality model for semantic IS standards, that should support\ud standards development organizations in assessing the quality of their\ud standards. Although intended for semantic IS standards the potential use of\ud this quality model is much broader and might be applicable to all kind of\ud standards

Investigating Automatic Static Analysis Results to Identify Quality Problems: an Inductive Study

Background: Automatic static analysis (ASA) tools examine source code to discover "issues", i.e. code patterns that are symptoms of bad programming practices and that can lead to defective behavior. Studies in the literature have shown that these tools find defects earlier than other verification activities, but they produce a substantial number of false positive warnings. For this reason, an alternative approach is to use the set of ASA issues to identify defect prone files and components rather than focusing on the individual issues. Aim: We conducted an exploratory study to investigate whether ASA issues can be used as early indicators of faulty files and components and, for the first time, whether they point to a decay of specific software quality attributes, such as maintainability or functionality. Our aim is to understand the critical parameters and feasibility of such an approach to feed into future research on more specific quality and defect prediction models. Method: We analyzed an industrial C# web application using the Resharper ASA tool and explored if significant correlations exist in such a data set. Results: We found promising results when predicting defect-prone files. A set of specific Resharper categories are better indicators of faulty files than common software metrics or the collection of issues of all issue categories, and these categories correlate to different software quality attributes. Conclusions: Our advice for future research is to perform analysis on file rather component level and to evaluate the generalizability of categories. We also recommend using larger datasets as we learned that data sparseness can lead to challenges in the proposed analysis proces

A framework for selecting workflow tools in the context of composite information systems

When an organization faces the need of integrating some workflow-related activities in its information system, it becomes necessary to have at hand some well-defined informational model to be used as a framework for determining the selection criteria onto which the requirements of the organization can be mapped. Some proposals exist that provide such a framework, remarkably the WfMC reference model, but they are designed to be appl icable when workflow tools are selected independently from other software, and departing from a set of well-known requirements. Often this is not the case: workflow facilities are needed as a part of the procurement of a larger, composite information syste m and therefore the general goals of the system have to be analyzed, assigned to its individual components and further detailed. We propose in this paper the MULTSEC method in charge of analyzing the initial goals of the system, determining the types of components that form the system architecture, building quality models for each type and then mapping the goals into detailed requirements which can be measured using quality criteria. We develop in some detail the quality model (compliant with the ISO/IEC 9126-1 quality standard) for the workflow type of tools; we show how the quality model can be used to refine and clarify the requirements in order to guarantee a highly reliable selection result; and we use it to evaluate two particular workflow solutions a- ailable in the market (kept anonymous in the paper). We develop our proposal using a particular selection experience we have recently been involved in, namely the procurement of a document management subsystem to be integrated in an academic data management information system for our university.Peer ReviewedPostprint (author's final draft

ANALYZING STRUCTURED TEXT ENTITIES USING A CITIZEN ORIENTED APPLICATION

The concept of citizen oriented informatics application is presented in the context of the knowledge society. The differences between these applications and the traditional applications are highlighted. The diversity of problems the citizens has lead to a high diversity of application structures that is described in the paper. Usual applications are taken into discussion and comments are made on their citizen orientation. Quality standards for informatics applications are described. An application for the analysis of the structured entities is presented. The methods that were used to orientate it towards the citizens are described. The procedure for the score computing is described. The performance of the application measured by automatic means is analyzed. Performance improvements are discussed. Future work directions and improvements are discussed.citizen oriented applications, knowledge, analysis, structured text entities