Formalisation and use of competencies for industrial performance optimisation : a survey.

For many years, industrial performance has been implicitly considered as deriving from the optimisation of technological and material resources (machines, inventories,...), made possible by centralized organisations. The topical requirements for reactive and flexible industrial systems have progressively reintroduced the human workforce as the main source of industrial performance. Making this paradigm operational requires the identification and careful formalisation of the link between human resource and industrial performance, through concepts like skills, competencies or know-how. This paper provides a general survey of the formalisation and integration of competence-oriented concepts within enterprise information systems and decision systems, aiming at providing new methods and tools for performance management

An Architecture Driven Methodology for Transforming from Fragmented to Connected Government: A Case of a Local Government in Italy

Connected government implies that citizens and enterprises can interact with government as with a single entity rather than with a number of different public authorities. In countries characterized by a highly fragmented system of Local Government, connected government at the local level can be achieved only through a process of progressive integration on a wider area of systems of local government already integrated at the local level. In the chapter, the author argues that this process should be based on a maturity model and a reference model that define the technological and organizational conditions that allow the establishment of more and more integrated aggregations of municipalities. With reference to a study funded by the Region Lombardia (Italy), the chapter introduces the concept of Integrated System of Local Government (ISLG) and describes the process that leads to the establishment of ISLGs as an intermediate step toward connected government at the local level. Moreover, the chapter discusses the conditions that can induce different aggregations of municipalities to comply with a set of standard requirements in the implementation of their integration processes

Role of Semantic web in the changing context of Enterprise Collaboration

In order to compete with the global giants, enterprises are concentrating on their core competencies and collaborating with organizations that compliment their skills and core activities. The current trend is to develop temporary alliances of independent enterprises, in which companies can come together to share skills, core competencies and resources. However, knowledge sharing and communication among multidiscipline companies is a complex and challenging problem. In a collaborative environment, the meaning of knowledge is drastically affected by the context in which it is viewed and interpreted; thus necessitating the treatment of structure as well as semantics of the data stored in enterprise repositories. Keeping the present market and technological scenario in mind, this research aims to propose tools and techniques that can enable companies to assimilate distributed information resources and achieve their business goals

Tools for enterprises collaboration in virtual enterprises

Virtual Enterprise (VE) is an organizational collaboration concept which provides a competitive edge in the globalized business environment. The life cycle of a VE consists of four stages i.e. opportunity identification (Pre-Creation), partner selection (Creation), operation and dissolution. The success of VEs depends upon the efficient execution of their VE-lifecycles along with knowledge enhancement for the partner enterprises to facilitate the future formation of efficient VEs. This research aims to study the different issues which occur in the VE lifecycle and provides a platform for the formation of high performance enterprises and VEs. In the pre-creation stage, enterprises look for suitable partners to create their VE and to exploit a market opportunity. This phase requires explicit and implicit information extraction from enterprise data bases (ECOS-ontology) for the identification of suitable partners. A description logic (DL) based query system is developed to extract explicit and implicit information and to identify potential partners for the creation of the VE. In the creation phase, the identified partners are analysed using different risks paradigms and a cooperative game theoretic approach is used to develop a revenue sharing mechanism based on enterprises inputs and risk minimization for optimal partner selection. In the operation phases, interoperability remains a key issue for seamless transfer of knowledge information and data. DL-based ontology mapping is applied in this research to provide interoperability in the VE between enterprises with different domains of expertise. In the dissolution stage, knowledge acquired in the VE lifecycle needs to be disseminated among the enterprises to enhance their competitiveness. A DL-based ontology merging approach is provided to accommodate new knowledge with existing data bases with logical consistency. Finally, the proposed methodologies are validated using the case study. The results obtained in the case study illustrate the applicability and effectiveness of proposed methodologies in each stage of the VE life cycle

Assessing organizations collaboration readiness: a behavioral approach

Dissertation presented at the Faculty of Sciences and Technology of the New University of Lisbon to obtain the degree of Doctor in Electrical Engineering, specialty of Robotics and Integrated ManufacturingThis thesis presents an approach for assessing organizations‘ readiness to collaborate. This assessment is based in three fundamental aspects, namely (1) on collaboration preparedness, which aims at assessing whether a partner has adequate collaboration-related character traits; (2) on competencies fitness which is predominantly aimed at assessing how well an organization is able to use its competencies in a collaboration context; and (3) on willingness to collaborate, which is a concept applied to assess whether an organization is, or is not, really interested to engage in concrete collaboration opportunities. The proposed approach contributes to the formation of improved collaborative networks, increasing their likelihood of success. The principal characteristic of the model lies in the fact that it follows a behavioral perspective. As such, collaboration preparedness is based on the idea of the organizations‘ character, traits and behavioral patterns. Competencies fitness is in turn based on the so-called soft competencies, exploring the performance influences/effects of the soft competencies on the hard ones in a collaboration context. Finally, willingness to collaborate is based on the organization‘s planned behavior, attitudes and intentions that are perceived in/from a partner. The work involved in the conceptualization of readiness to collaborate includes the utilization of text data mining to discover the behavioral aspects, namely the collaboration-related organization‘s traits which are relevant for assessing collaboration readiness. Bayesian belief networks are proposed as a way to deal with the underlying uncertainty in assessing collaboration readiness. A soft versus hard competencies dichotomy is used to develop the concept of competencies fitness, proposing the adjusted competencies profile and the fitness level, as the way to assess whether a partner‘s competencies fit in a collaboration opportunity. The Theory of the Planned Behavior is adapted from social sciences and used in organizations in collaboration contexts. Various modeling experiments were performed to assist in the development of this readiness concept. The validation through some cases of partnerships is proposed to evaluate the underlying collaboration readiness assessment model

An environment to support negotiation and contracting in collaborative networks

During the last years, manufacturing and service industries faced a global change in the production paradigm. They have to continuously adapt their operating principles in reaction to new business or collaboration opportunities, where a natural reaction is a shift to a new business paradigm with the creation of strategic alliances for product or services development, but also for innovative and emergent business services design. On one hand, the process of creating such alliances can be rather simple if organizations share the same geographical and cultural context. But on the other hand, considering different conditions, there might be a low success rate in the creation of successful consortia. One known reason for such low rate are the delays resulting from negotiations in the establishment of collaboration commitments, represented by contracts or agreements, which are crucial in the creation of such alliances. The collaborative networks discipline covers the study of networks of organizations specially when supported by computer networks. This thesis contributes with research in this field describing the creation process of virtual organizations, and proposing a negotiation support environment to help participants in the negotiation of the consortia creation process and in the co-design of new business services. A negotiation support environment is therefore proposed and described with its main requirements, adopted negotiation protocol, conceptual architecture, models, and software environment. To demonstrate the feasibility of the implementation of the proposed systems, a proof-ofconcept software prototype was implemented and tested using some specific scenarios. This thesis work has been validated adopting a methodology that includes: (i) validation in the research community; (ii) validation in a solar industry network; and (iii) validation by comparison analysis