이러닝(e-Learning)서비스기업의 실태분석과 경쟁력강화방안에 관한 연구

Abstract A Study on the Research of the Actual State and Strengthening Competitiveness for e-Learning Service Companies -Primarily on the Services Companies Dealing with HRD- Kim, Hyun-Cho Department of International Trade The Graduate School of Korea Maritime University E-Learning(sometimes electronic learning or eLearning) is defined commonly as new multimedia technologies to improve the educational environment and the quality of learning based on internet or electronic equipment without face-to-face interaction. e-Learning means the educational method using electronic equipment such as new information and communication, wave and broadcasting technologies. It is essential to extensively shift paradigm in part of consciousness, utilization and access of e-Learning to make it newly real growth engines. It might be difficult to grow this industry continuously if it is regarded just level of a tool to cut cost and budget in respect of off-line education. To provide qualified contents, the fostering culture which selects companies with technological edges must be established throughout placing an ordering of project by government, organization and companies . Throughout examining of this study, e-Learning industry and market base deeper and deeper on corporations and employment insurance refund system. Most of the e-Learning markets form mainly with corporation education, however, the portion of e-Learning investment by government and education-sector is poorer than that of corporations. The investment of education organizations have focused on strength to support facilities. The relevant parties have to make every to ready supply basement complex which can replace off-line contents with various kinds of e-Learning contents. In order to foster e-Learning for next generation knowledge based industry, not only the reform of relevant laws and systems in reference to e-Learning services are required by compulsory introduction of public organizations, copyright protection for relevant e-Learning but also joint efforts for long term development. Most of the e-Learning service companies are still small in capital and organization. On the other hand there are some e-Learning service companies having market share based on support of collosal capital and big companies, small and medium e-Learning service companies which have to be survived in yet small scale market independently need fair competition and improvement of subcontract system. To share interior advancements between e-Learning service companies, it is required self-purification which is eradication of price dumping by the leading companies, right partnership for associates, improvement of supply and demand for manpower of instruction design and betterment of contents quality, etc. This study shows "business model on customized contents(BMCC) which small and medium e-Learning service companies can obtain independent competition at the same time of going side by side with self-purification. BMCC is thought as efficient business model which can maximize not only satisfaction with e-Learning service companies and educatee corporations but also accord regulation of Ministry of labor throughout an empirical study and analysis of research trend. E-Learning is an alternative to solve the problems of institutional education because of having destructive power to change educational paradigm. It is, therefore, indispensable for government and relevant companies to make every effort. The local e-Learning market has now matured from the point of view of infrastructure such as internet, information technologies, etc., however, it has still so many difficulties to be solved from the side of reforming regulations, various contents, motivating educatee for participating classes. Abstract ......................................................................................................................... 11 제1장 서론 .................................................................................................................... 13 제1절 연구의 목적 및 범위 ............................................................................................13 제2절 선행연구의 내용과 연구방법 ............................................................................... 15 1. 연구의 내용 ................................................................................................................ 15 2. 연구의 방법 ................................................................................................................ 16 제2장 지식기반서비스의 개요 ................................................................................... 19 제1절 지식기반서비스산업의 개요 ................................................................................. 19 1. 지식기반산업의 정의 .................................................................................................. 19 1. 지식기반 서비스산업과 전략기술 ............................................................................... 20 제2절 지식서비스 육성전략 및 정책지원 ..................................................................... 21 제3절 지식서비스 전략기술개발 R&D 지원 ................................................................. 23 제4절 지식서비스 기반 구축 지원 ................................................................................. 25 제5절 이러닝산업과 이러닝의 개념 ............................................................................... 27 제6절 이러닝산업의 분류 ................................................................................................ 31 1. 콘텐츠산업 ................................................................................................................. 33 2. 솔루션산업 ................................................................................................................. 33 3. 서비스사업 ................................................................................................................. 34 제7절 이러닝산업관련 법률체제 .................................................................................... 35 1. 이러닝(전자학습)산업발전법 ....................................................................................... 35 2. 온라인디지털콘텐츠산업발전법 ................................................................................... 38 3. 노동부의 근로자직업훈련촉진법에 근거한 인터넷통신훈련제도 ................................. 39 제8절 근로자직업능력개발법에 따른 직업능력개발훈련개관 ..................................... 40 제3장 이러닝산업의 국내외 현황 ....................................................................... 44 제1절 국내이러닝산업의 개관 ........................................................................................ 44 제2절 이러닝 사업자 공급시장 규모 ............................................................................. 45 제3절 이러닝산업의 인력현황 및 고용구조 .................................................................. 50 제4절 이러닝기업의 해외시장 진출현황 ....................................................................... 51 제5절 정규교육기관의 이러닝현황 ................................................................................ 55 1. 정규교육기관의 이러닝 도입률 ................................................................................... 55 2. 정규교육기관의 이러닝 시장규모 ............................................................................... 56 3. 정규교육기관의 이러닝 운영방식 ............................................................................... 57 제2절 기업의 이러닝시장현황 ........................................................................................ 60 1. 기업의 이러닝도입현황 ............................................................................................... 61 2. 기업의 이러닝 활용도 ................................................................................................. 63 3. 기업의 이러닝 이용분야 ............................................................................................. 64 4. 기업의 이러닝 도입효과 ............................................................................................. 66 제3절 공공기관의 이러닝시장현황 ................................................................................. 69 1. 공공기관의 이러닝 도입현황 ...................................................................................... 69 2. 정부 공공기관의 이러닝 사용현황 ............................................................................. 70 제4절 이러닝서비스업체 현황 ........................................................................................ 74 1. 사교육용 이러닝서비스 업체 ...................................................................................... 74 2. 기업교육용 이러닝서비스 업체현황 ............................................................................ 79 제5절 해외이러닝산업 동향 및 현황 ............................................................................. 82 1. 미주권 국가의 이러닝 정책동향 ................................................................................. 85 2. 미국의 이러닝 정책동향 ............................................................................................. 86 3. 캐나다의 이러닝 정책동향 .......................................................................................... 87 제6절 유럽연합(EU)의 이러닝 정책동향 ...................................................................... 88 1. 주요 유럽권 국가의 이러닝 추진현황 ........................................................................ 90 제7절 아시아 및 기타지역 .............................................................................................. 91 1 일본의 이러닝시장현황 ................................................................................................ 92 2. 중국의 이러닝시장현황 ............................................................................................... 93 3. 기타 아시아권 국가의 이러닝 시장현황 ..................................................................... 94 제4장 실증분석 ............................................................................................................. 97 제1절 이러닝공급시장 현황분석 .................................................................................... 97 1. 사업자 일반현황 ......................................................................................................... 97 제2절 이러닝산업의 고용효과분석.................................................................................. 99 제3절 응답업체 및 응답자의 특성분석 .......................................................................105 제4절 이러닝 서비스에 대한 고객인식 ....................................................................... 107 제5절 이러닝 서비스의 문제점 및 개선방안 ............................................................. 113 제5장 원격훈련기반 기업이러닝서비스업체 경쟁력강화방안 ......................... 117 제1절 원격훈련의 도입배경 .......................................................................................... 117 제2절 원격훈련기관의 현황 .......................................................................................... 118 제3절 이러닝서비스기업의 경쟁력저하 요인 및 개선방안 ....................................... 120 제4절 이러닝서비스기업 수익모델의 제시 ................................................................. 123 1. 고용보험환급을 이용한 이러닝서비스시장의 환경분석 .............................................. 123 2. 기업맞춤형컨텐츠 개발을 통한 수익모델구조의 제시 ................................................ 124 제6장 요약 및 결론 ................................................................................................... 128 제1절 연구요약 및 결론 ............................................................................................. 128 제2절 연구한계 및 기여 ............................................................................................. 12

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