Fast Data in the Era of Big Data: Twitter's Real-Time Related Query Suggestion Architecture

We present the architecture behind Twitter's real-time related query suggestion and spelling correction service. Although these tasks have received much attention in the web search literature, the Twitter context introduces a real-time "twist": after significant breaking news events, we aim to provide relevant results within minutes. This paper provides a case study illustrating the challenges of real-time data processing in the era of "big data". We tell the story of how our system was built twice: our first implementation was built on a typical Hadoop-based analytics stack, but was later replaced because it did not meet the latency requirements necessary to generate meaningful real-time results. The second implementation, which is the system deployed in production, is a custom in-memory processing engine specifically designed for the task. This experience taught us that the current typical usage of Hadoop as a "big data" platform, while great for experimentation, is not well suited to low-latency processing, and points the way to future work on data analytics platforms that can handle "big" as well as "fast" data

Generating Query Suggestions to Support Task-Based Search

We address the problem of generating query suggestions to support users in completing their underlying tasks (which motivated them to search in the first place). Given an initial query, these query suggestions should provide a coverage of possible subtasks the user might be looking for. We propose a probabilistic modeling framework that obtains keyphrases from multiple sources and generates query suggestions from these keyphrases. Using the test suites of the TREC Tasks track, we evaluate and analyze each component of our model.Comment: Proceedings of the 40th International ACM SIGIR Conference on Research and Development in Information Retrieval (SIGIR '17), 201

Intent Models for Contextualising and Diversifying Query Suggestions

The query suggestion or auto-completion mechanisms help users to type less while interacting with a search engine. A basic approach that ranks suggestions according to their frequency in the query logs is suboptimal. Firstly, many candidate queries with the same prefix can be removed as redundant. Secondly, the suggestions can also be personalised based on the user's context. These two directions to improve the aforementioned mechanisms' quality can be in opposition: while the latter aims to promote suggestions that address search intents that a user is likely to have, the former aims to diversify the suggestions to cover as many intents as possible. We introduce a contextualisation framework that utilises a short-term context using the user's behaviour within the current search session, such as the previous query, the documents examined, and the candidate query suggestions that the user has discarded. This short-term context is used to contextualise and diversify the ranking of query suggestions, by modelling the user's information need as a mixture of intent-specific user models. The evaluation is performed offline on a set of approximately 1.0M test user sessions. Our results suggest that the proposed approach significantly improves query suggestions compared to the baseline approach.Comment: A short version of this paper was presented at CIKM 201

Efficient and Effective Query Auto-Completion

Query Auto-Completion (QAC) is an ubiquitous feature of modern textual search systems, suggesting possible ways of completing the query being typed by the user. Efficiency is crucial to make the system have a real-time responsiveness when operating in the million-scale search space. Prior work has extensively advocated the use of a trie data structure for fast prefix-search operations in compact space. However, searching by prefix has little discovery power in that only completions that are prefixed by the query are returned. This may impact negatively the effectiveness of the QAC system, with a consequent monetary loss for real applications like Web Search Engines and eCommerce. In this work we describe the implementation that empowers a new QAC system at eBay, and discuss its efficiency/effectiveness in relation to other approaches at the state-of-the-art. The solution is based on the combination of an inverted index with succinct data structures, a much less explored direction in the literature. This system is replacing the previous implementation based on Apache SOLR that was not always able to meet the required service-level-agreement.Comment: Published in SIGIR 202

Data Mining in Electronic Commerce

Modern business is rushing toward e-commerce. If the transition is done properly, it enables better management, new services, lower transaction costs and better customer relations. Success depends on skilled information technologists, among whom are statisticians. This paper focuses on some of the contributions that statisticians are making to help change the business world, especially through the development and application of data mining methods. This is a very large area, and the topics we cover are chosen to avoid overlap with other papers in this special issue, as well as to respect the limitations of our expertise. Inevitably, electronic commerce has raised and is raising fresh research problems in a very wide range of statistical areas, and we try to emphasize those challenges.Comment: Published at http://dx.doi.org/10.1214/088342306000000204 in the Statistical Science (http://www.imstat.org/sts/) by the Institute of Mathematical Statistics (http://www.imstat.org

Temporal Information Models for Real-Time Microblog Search

Real-time search in Twitter and other social media services is often biased towards the most recent results due to the “in the moment” nature of topic trends and their ephemeral relevance to users and media in general. However, “in the moment”, it is often difficult to look at all emerging topics and single-out the important ones from the rest of the social media chatter. This thesis proposes to leverage on external sources to estimate the duration and burstiness of live Twitter topics. It extends preliminary research where itwas shown that temporal re-ranking using external sources could indeed improve the accuracy of results. To further explore this topic we pursued three significant novel approaches: (1) multi-source information analysis that explores behavioral dynamics of users, such as Wikipedia live edits and page view streams, to detect topic trends and estimate the topic interest over time; (2) efficient methods for federated query expansion towards the improvement of query meaning; and (3) exploiting multiple sources towards the detection of temporal query intent. It differs from past approaches in the sense that it will work over real-time queries, leveraging on live user-generated content. This approach contrasts with previous methods that require an offline preprocessing step

Extracting Tasks from Customize Portal using Natural Language Processing

In software documentation, product knowledge and software requirement are very important to improve product quality. Within maintenance stage, reading of whole documentation of large corpus won’t be possible by developers. They need to receive software documentation i.e. (development, designing and testing etc.) in a short period of time. Important documents are able to record in software documentation. There live a space between information which developer wants and software documentation. To solve this problem, an approach for extracting relevant task that is based on heuristically matching the structure of the documentation under three phases of software documentation (i.e. documentation, development and testing) is described. Our main idea is that task is extracted automatically from the software documentation, freeing the developer easily get the required data from software documentation with customize portal using WordNet library and machine learning technique. And then the category of task can be generated easily from existing applications using natural language processing. Our approach use WordNet library to identify relevant tasks for calculating frequency of each word which allows developers in a piece of software to discover the word usage