Of maps and scripts:The status of formal constructs in cooperative work

Abstract. The received understanding of the status of formal organizational constructs in cooperative work is problematic. The paper shows that the empirical evidence is not as strong as we may have believed and that there is evidence from other studies that contradicts what we may have taken for granted for years. This indicates that the role of formal con-structs is more differentiated than generally taken for granted. They not only serve as ‘maps ’ but also as ‘scripts’. of a different nature than presumed by the protagonists of office automation [e.g., 42; 45; 49]. The general conclusion of these studies were that such constructs, instead of determin-ing action causally, serve as ‘maps ’ which responsible and competent actors may consult to accomplish their work [8, p. 114; 43, p. 188 f.]. Thus, Lucy Suchman’s radical critique of cognitive science [43] and the ‘situated action ’ perspectiv

MAKING PEOPLE AWARE OF DEVIATIONS FROM STANDARDS IN HEALTH CARE

In this paper we consider the role of standards as a means for interoperability among members of different communities. If we consider, in particular, the healthcare domain, there is an increasing number of efforts to develop explicit and formal representations of medical concepts so as to provide a common infrastructure for the reuse of clinical information and for the integration and the sharing of medical knowledge across the world. A critical issue raises when local customizations of standards are used as standards. If this occurs, standards are no more able to guarantee their supportive function to interoperability. To overcome this problem we propose a solution aiming at making members of different facilities aware of the changes occurred locally in a standard. At architectural level, we propose to build a layer that acts upon the interface of the application by which the articulation of activities across organizational boundaries is mediated (e.g., an handing over between different healthcare facilities). At application level, we provide practitioners with a common visual notation allowing them enrich the artifacts that mediate inter-articulation, by means of a reference to a standard, e.g. a schema of intervention. We claim that this increased awareness can support different people in aligning practices with standards and making standards effective means for coordination and interoperability. Furthermore, we report a case focusing on such a layer and visual notation by which to enrich the interface of the information system that mediates the handingover between an Emergency Service and a hospital emergency department

Collaborative trails in e-learning environments

This deliverable focuses on collaboration within groups of learners, and hence collaborative trails. We begin by reviewing the theoretical background to collaborative learning and looking at the kinds of support that computers can give to groups of learners working collaboratively, and then look more deeply at some of the issues in designing environments to support collaborative learning trails and at tools and techniques, including collaborative filtering, that can be used for analysing collaborative trails. We then review the state-of-the-art in supporting collaborative learning in three different areas – experimental academic systems, systems using mobile technology (which are also generally academic), and commercially available systems. The final part of the deliverable presents three scenarios that show where technology that supports groups working collaboratively and producing collaborative trails may be heading in the near future

Distributed interoperable workflow support for electronic commerce.

Abstract. This paper describes a flexible distributed transactional workflow environment based on an extensible object-oriented framework built around class libraries, application programming interfaces, and shared services. The purpose of this environment is to support a range of EC-like business activities including the support of financial transactions and electronic contracts. This environment has as its aim to provide key infrastructure services for mediating and monitoring electronic commerce.

Creative Thinking and Modelling for the Decision Support in Water Management

This paper reviews the state of art in knowledge and preferences elicitation techniques. The purpose of the study was to evaluate various cognitive mapping techniques in order to conclude with the identification of the optimal technique for the NetSyMod methodology. Network Analysis – Creative System Modelling (NetSyMod) methodology has been designed for the improvement of decision support systems (DSS) with respect to the environmental problems. In the paper the difference is made between experts and stakeholders knowledge and preference elicitation methods. The suggested technique is very similar to the Nominal Group Techniques (NGT) with the external representation of the analysed problem by means of the Hodgson Hexagons. The evolving methodology is undergoing tests within several EU-funded projects such as: ITAES, IISIM, NostrumDSS.Creative modelling, Cognitive mapping, Preference elicitation techniques, Decision support