The Impact of Special Days in Call Arrivals Forecasting:A Neural Network Approach to Modelling Special Days

A key challenge for call centres remains the forecasting of high frequency call arrivals collected in hourly or shorter time buckets. In addition to the complex intraday, intraweek and intrayear seasonal cycles, call arrival data typically contain a large number of anomalous days, driven by the occurrence of holidays, special events, promotional activities and system failures. This study evaluates the use of a variety of univariate time series forecasting methods for forecasting intraday call arrivals in the presence of such outliers. Apart from established, statistical methods, we consider artificial neural networks (ANNs). Based on the modelling flexibility of the latter, we introduce and evaluate different methods to encode the outlying periods. Using intraday arrival series from a call centre operated by one of Europe’s leading entertainment companies, we provide new insights on the impact of outliers on the performance of established forecasting methods. Results show that ANNs forecast call centre data accurately, and are capable of modelling complex outliers using relatively simple outlier modelling approaches. We argue that the relative complexity of ANNs over standard statistical models is offset by the simplicity of coding multiple and unknown effects during outlying periods.NOTICE: this is the author’s version of a work that was accepted for publication in European Journal of Operational Research. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in European Journal of Operational Research, [264, 3, (2016)] DOI: 10.1016/j.ejor.2016.07.015© 2016, Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0

Methods and Tools for the Microsimulation and Forecasting of Household Expenditure

This paper reviews potential methods and tools for the microsimulation and forecasting of household expenditure. It begins with a discussion of a range of approaches to the forecasting of household populations via agent-based modelling tools. Then it evaluates approaches to the modelling of household expenditure. A prototype implementation is described and the paper concludes with an outline of an approach to be pursued in future work

Methods and Tools for the Microsimulation and Forecasting of Household Expenditure - A Review

This paper reviews potential methods and tools for the microsimulation and forecasting of household expenditure. It begins with a discussion of a range of approaches to the forecasting of household populations via agent-based modelling tools. Then it evaluates approaches to the modelling of household expenditure. A prototype implementation is described and the paper concludes with an outline of an approach to be pursued in future work

Using weather data in energy time series forecasting: the benefit of input data transformations

Renewable energy systems depend on the weather, and weather information, thus, plays a crucial role in forecasting time series within such renewable energy systems. However, while weather data are commonly used to improve forecast accuracy, it still has to be determined in which input shape this weather data benefits the forecasting models the most. In the present paper, we investigate how transformations for weather data inputs, i. e., station-based and grid-based weather data, influence the accuracy of energy time series forecasts. The selected weather data transformations are based on statistical features, dimensionality reduction, clustering, autoencoders, and interpolation. We evaluate the performance of these weather data transformations when forecasting three energy time series: electrical demand, solar power, and wind power. Additionally, we compare the best-performing weather data transformations for station-based and grid-based weather data. We show that transforming station-based or grid-based weather data improves the forecast accuracy compared to using the raw weather data between 3.7 and 5.2%, depending on the target energy time series, where statistical and dimensionality reduction data transformations are among the best

A modified deep learning weather prediction using cubed sphere for global precipitation

Deep learning (DL), a potent technology to develop Digital Twin (DT), for weather prediction using cubed spheres (DLWP-CS) was recently proposed to facilitate data-driven simulations of global weather fields. DLWP-CS is a temporal mapping algorithm wherein time-stepping is performed through U-NET. Although DLWP-CS has shown impressive results for fields, such as temperature and geopotential height, this technique is complicated and computationally challenging for a complex, non-linear field, such as precipitation, which depends on other prognostic environmental co-variables. To address this challenge, we modify the DLWP-CS and call our technique “modified DLWP-CS” (MDLWP-CS). In this study, we transform the architecture from a temporal to a spatio-temporal mapping (multivariate setup), wherein precursor(s) of precipitation can be used as input. As a proof of concept, as a first simple case, a 2-m surface air temperature is used to predict precipitation using MDLWP-CS. The model is trained using hourly ERA-5 reanalysis and the resulting experimental findings are compared to two benchmark models, viz, the linear regression and an operational numerical weather prediction model, which is the Global Forecast System (GFS). The fidelity of MDLWP-CS is much better compared to linear regression and the results are equivalent to GFS output in terms of daily precipitation prediction with 1 day lag. These results provide an encouraging framework for an efficient DT that can facilitate speedy, high fidelity precipitation predictions.</jats:p