Design and implementation of a user-oriented speech recognition interface: the synergy of technology and human factors

The design and implementation of a user-oriented speech recognition interface are described. The interface enables the use of speech recognition in so-called interactive voice response systems which can be accessed via a telephone connection. In the design of the interface a synergy of technology and human factors is achieved. This synergy is very important for making speech interfaces a natural and acceptable form of human-machine interaction. Important concepts such as interfaces, human factors and speech recognition are discussed. Additionally, an indication is given as to how the synergy of human factors and technology can be realised by a sketch of the interface's implementation. An explanation is also provided of how the interface might be integrated in different applications fruitfully

Detecting User Engagement in Everyday Conversations

This paper presents a novel application of speech emotion recognition: estimation of the level of conversational engagement between users of a voice communication system. We begin by using machine learning techniques, such as the support vector machine (SVM), to classify users' emotions as expressed in individual utterances. However, this alone fails to model the temporal and interactive aspects of conversational engagement. We therefore propose the use of a multilevel structure based on coupled hidden Markov models (HMM) to estimate engagement levels in continuous natural speech. The first level is comprised of SVM-based classifiers that recognize emotional states, which could be (e.g.) discrete emotion types or arousal/valence levels. A high-level HMM then uses these emotional states as input, estimating users' engagement in conversation by decoding the internal states of the HMM. We report experimental results obtained by applying our algorithms to the LDC Emotional Prosody and CallFriend speech corpora.Comment: 4 pages (A4), 1 figure (EPS

Human factors issues associated with the use of speech technology in the cockpit

The human factors issues associated with the use of voice technology in the cockpit are summarized. The formulation of the LHX avionics suite is described and the allocation of tasks to voice in the cockpit is discussed. State-of-the-art speech recognition technology is reviewed. Finally, a questionnaire designed to tap pilot opinions concerning the allocation of tasks to voice input and output in the cockpit is presented. This questionnaire was designed to be administered to operational AH-1G Cobra gunship pilots. Half of the questionnaire deals specifically with the AH-1G cockpit and the types of tasks pilots would like to have performed by voice in this existing rotorcraft. The remaining portion of the questionnaire deals with an undefined rotorcraft of the future and is aimed at determining what types of tasks these pilots would like to have performed by voice technology if anything was possible, i.e. if there were no technological constraints

Determining what people feel and think when interacting with humans and machines

Any interactive software program must interpret the users’ actions and come up with an appropriate response that is intelligable and meaningful to the user. In most situations, the options of the user are determined by the software and hardware and the actions that can be carried out are unambiguous. The machine knows what it should do when the user carries out an action. In most cases, the user knows what he has to do by relying on conventions which he may have learned by having had a look at the instruction manual, having them seen performed by somebody else, or which he learned by modifying a previously learned convention. Some, or most, of the times he just finds out by trial and error. In user-friendly interfaces, the user knows, without having to read extensive manuals, what is expected from him and how he can get the machine to do what he wants. An intelligent interface is so-called, because it does not assume the same kind of programming of the user by the machine, but the machine itself can figure out what the user wants and how he wants it without the user having to take all the trouble of telling it to the machine in the way the machine dictates but being able to do it in his own words. Or perhaps by not using any words at all, as the machine is able to read off the intentions of the user by observing his actions and expressions. Ideally, the machine should be able to determine what the user wants, what he expects, what he hopes will happen, and how he feels

Ocular attention-sensing interface system

The purpose of the research was to develop an innovative human-computer interface based on eye movement and voice control. By eliminating a manual interface (keyboard, joystick, etc.), OASIS provides a control mechanism that is natural, efficient, accurate, and low in workload