NARMADA: Need and Available Resource Managing Assistant for Disasters and Adversities

Although a lot of research has been done on utilising Online Social Media during disasters, there exists no system for a specific task that is critical in a post-disaster scenario -- identifying resource-needs and resource-availabilities in the disaster-affected region, coupled with their subsequent matching. To this end, we present NARMADA, a semi-automated platform which leverages the crowd-sourced information from social media posts for assisting post-disaster relief coordination efforts. The system employs Natural Language Processing and Information Retrieval techniques for identifying resource-needs and resource-availabilities from microblogs, extracting resources from the posts, and also matching the needs to suitable availabilities. The system is thus capable of facilitating the judicious management of resources during post-disaster relief operations.Comment: ACL 2020 Workshop on Natural Language Processing for Social Media (SocialNLP

Characterizing Information Seeking Events in Health-Related Social Discourse

Social media sites have become a popular platform for individuals to seek and share health information. Despite the progress in natural language processing for social media mining, a gap remains in analyzing health-related texts on social discourse in the context of events. Event-driven analysis can offer insights into different facets of healthcare at an individual and collective level, including treatment options, misconceptions, knowledge gaps, etc. This paper presents a paradigm to characterize health-related information-seeking in social discourse through the lens of events. Events here are board categories defined with domain experts that capture the trajectory of the treatment/medication. To illustrate the value of this approach, we analyze Reddit posts regarding medications for Opioid Use Disorder (OUD), a critical global health concern. To the best of our knowledge, this is the first attempt to define event categories for characterizing information-seeking in OUD social discourse. Guided by domain experts, we develop TREAT-ISE, a novel multilabel treatment information-seeking event dataset to analyze online discourse on an event-based framework. This dataset contains Reddit posts on information-seeking events related to recovery from OUD, where each post is annotated based on the type of events. We also establish a strong performance benchmark (77.4% F1 score) for the task by employing several machine learning and deep learning classifiers. Finally, we thoroughly investigate the performance and errors of ChatGPT on this task, providing valuable insights into the LLM's capabilities and ongoing characterization efforts.Comment: Under review AAAI-2024. 10 pages, 6 tables, 2 figue

Mind Your Language: Abuse and Offense Detection for Code-Switched Languages

In multilingual societies like the Indian subcontinent, use of code-switched languages is much popular and convenient for the users. In this paper, we study offense and abuse detection in the code-switched pair of Hindi and English (i.e. Hinglish), the pair that is the most spoken. The task is made difficult due to non-fixed grammar, vocabulary, semantics and spellings of Hinglish language. We apply transfer learning and make a LSTM based model for hate speech classification. This model surpasses the performance shown by the current best models to establish itself as the state-of-the-art in the unexplored domain of Hinglish offensive text classification.We also release our model and the embeddings trained for research purpose